About this company
Valor Home - Salisbury (MD Contacts)
Contact info
GuildQuality surveys
Badges
5 Consecutive Great Reviews
5 Consecutive Great Reviews
Reviews 55
Of 122 respondents, 55 left a review
No rating
Recent reviews
Dave A.
No problems are reason enough to recommend Valerie The people that valor sent to my project were very professional
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing recommendation of Valor Home! We're thrilled to hear that our team's professionalism left such a positive impression. Your feedback on our effective communication, organization, and the value you received is greatly appreciated. It's wonderful to know that our team met your expectations. At Valor Home, we strive to provide exceptional service on every project. We're grateful for your trust and look forward to serving you again in the future. Please don't hesitate to reach out if you need any further assistance with your home improvement needs.
James L.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing review of Valor Home, James! We're thrilled to hear you had such a positive experience with us. Your 'AAA++' rating means the world to us, and we're glad our team demonstrated knowledge, professionalism, and effective communication throughout your project. We know banking paperwork doesn’t always go as planned, and we’re happy we could work with you while everything got sorted out. It's wonderful to know you feel you received fair value for your investment. Thank you for your willingness to recommend Valor Home to others – that's the highest compliment we can receive. We look forward to serving you again in the future!
Jim K.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your outstanding review of Valor Home! We're thrilled to hear that our team exceeded your expectations in every aspect, from our knowledgeable sales staff to our effective communication and professional organization. It's wonderful to know you found great value in our services and that our installation team was efficient and left your property in excellent condition. Your recommendation means the world to us at Valor Home. We truly appreciate your business and look forward to serving you again in the future!
Barbara G.
Response
Valor Home - Salisbury (MD Contacts) Hi Barbara, thank you so much for taking the time to complete your end-of-project survey and for sharing such wonderful feedback. We’re thrilled to hear that you’re truly satisfied with your new roof and gutters and that your experience met your expectations across every category.
Providing organized, professional service and real value is what we strive for on every project, and your kind words mean a great deal to our entire team. Thank you again for choosing Valor Home — it was a pleasure working with you, and we’re always here if you need anything in the future.
Lauren W.
Response
Valor Home - Salisbury (MD Contacts) Hi Lauren,
Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations. At the time of your project, our team reviewed the concerns raised and worked through them directly, and the matter was considered resolved.
While we understand your frustration, we do want to clarify that the issues you reference were addressed during the original service period. As a veteran-founded company, we take all customer concerns seriously and strive to handle them thoroughly and fairly when they arise.
We appreciate you taking the time to share your perspective and wish you and your family well moving forward.
Randall G.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your excellent review, Randall! We're thrilled to hear that Valor Home met your expectations with efficient, high-quality work. We appreciate your feedback on improving our daily communication during projects. It's valuable input that will help us enhance our service. We're especially pleased that Bill Selby represented our company so well. Your recommendation means a lot to us at Valor Home. We look forward to serving you again and hope you'll share your positive experience with friends and family.
James W.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing review of Valor Home! We're thrilled to hear about your excellent experience from start to finish. It's wonderful that our team was friendly, knowledgeable, and provided exactly what you were looking for. We take pride in offering great products at fair prices, and we're delighted you found value in our service. Your recommendation means a lot to us at Valor Home. We appreciate your business and look forward to serving you again in the future!
John H.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your glowing review of Valor Home! We're thrilled that you had such a positive experience with our team. It's wonderful to hear that you found our salesperson knowledgeable, our communication effective, and our service professional and organized. We're especially pleased that you're recommending us to friends – that's the highest compliment we can receive. Your satisfaction with the roof's appearance and our thorough cleanup is exactly what we strive for. We truly appreciate your business and look forward to serving you again in the future.
Jacqueline M.
Response
Valor Home - Salisbury (MD Contacts) Jacqueline M., thank you for your glowing review of Valor Home! We're thrilled that Mr. Larkin and our team treated you like family. It's wonderful to hear that our roofing crew did a beautiful job and left your property spotless. We truly appreciate your high recommendation and are delighted that you found the experience so pleasant. At Valor Home, we always strive to arrive on time and take great care with our work. Your kind words and blessing mean the world to us. We're honored to have served you and look forward to being there for any future home improvement needs you may have.
Beth R.
Response
Valor Home - Salisbury (MD Contacts) Beth, thank you for your glowing review of Valor Home! We're thrilled to hear that our team completed your roof installation efficiently and to your satisfaction. It's wonderful to know that the new roof not only looks amazing but also effectively keeps the water out. At Valor Home, we pride ourselves on delivering quality results that protect your home. We greatly appreciate your recommendation and look forward to serving you again in the future!
William W.
Response
Valor Home - Salisbury (MD Contacts) Hi William, thank you for completing your end-of-project survey and for the outstanding feedback across every category. We’re honored to know that our communication, problem resolution, cleanliness, and respect for your home contributed to a positive experience.
Earning your recommendation means a great deal to our team, and we truly appreciate the trust you placed in Valor Home. Thank you again for choosing us — we’re always here if you need anything down the road.
Marsha A.
Response
Valor Home - Salisbury (MD Contacts) Hi Marsha, thank you so much for taking the time to complete your end-of-project survey and for the wonderful feedback. We’re thrilled to hear that you were fully satisfied with your experience and that our sales knowledge, communication, professionalism, and overall value met your expectations.
Your kind words about our pricing and workmanship truly mean a lot to our team. We take great pride in delivering quality work while remaining committed to the homeowners we serve. Thank you again for choosing Valor Home — it was a pleasure working with you, and we’re always here if you need anything in the future.
Jeffrey H.
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Valor Home - Salisbury (MD Contacts) Thank you for the strong marks across the board. We’re happy to hear everything went well and truly appreciate your support.
Rodney B.
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Valor Home - Salisbury (MD Contacts) Thank you so much for the outstanding feedback!
It’s wonderful to see that the experience rated strongly across every category — sales knowledge, communication, professionalism, organization, value, and overall satisfaction. The team strives to deliver this level of service on every project, and it’s truly appreciated when a client shares such encouraging comments.
Thank you again for choosing Valor Home. If any future needs arise, the team will be ready to help.
Ron R.
Response
Valor Home - Salisbury (MD Contacts) Thank you for taking the time to share this feedback.
The concerns about communication, professionalism, and the appearance of the roof are taken seriously, and the goal is always to deliver a smooth and satisfactory experience from start to finish.
Regarding the comment about the architectural shingles on the front of the home, it’s important to clarify that architectural shingles do not lay flat in the same way 3-tab shingles do. Architectural shingles have a dimensional profile by design, which creates varying shadow lines and textures. This is normal and part of the intended aesthetic of the product.
To fully understand the concern about the appearance, the team requested photos of the area in question so a proper assessment could be completed. Those photos were not provided, which made it difficult to evaluate the issue or offer corrective guidance.
That said, the door remains open to reviewing the matter further. If photos can be shared, the team will gladly take another look and ensure everything meets installation standards.
Thank you again for the feedback. It genuinely helps improve the overall experience for future homeowners.
David N.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your feedback. We did want to clarify that throughout your project, Sal and TJ always responded promptly to your communications. In fact, Sal even responded outside of normal business hours to ensure you received timely updates.
Regarding the change order, this was necessary because once the old materials were removed, we discovered that the roof had cedar shakes beneath the shingles, which required the installation of all new plywood. This is a common structural issue that cannot be identified until the roof is opened, and replacing the decking was essential to ensure the roof was installed safely and to code.
We appreciate you taking the time to share your thoughts. If there’s anything further you’d like to discuss, we’re always here to help.
Jae C.
There isn't anything substantial that would deter me from highly recommending this company.
Response
Valor Home - Salisbury (MD Contacts) Hi Jae,
Thank you for the detailed review and for sharing your experience with our team. We’re glad to hear that our roofing expertise, value, and commitment to the veteran community made a positive impact on your project.
We also appreciate your honest feedback regarding communication after the installation, as well as the note about the shrubs. This helps us improve and ensures we continue delivering the exceptional service our customers deserve.
Your recommendation means a lot to us. Thank you for choosing Valor Home — and please don’t hesitate to reach out if we can support you in the future.
Brian G.
They use subcontractors.
Response
Valor Home - Salisbury (MD Contacts) I wanted to personally reach out regarding your recent feedback. I’m sorry we couldn’t find a resolution during our phone call, but I appreciate you giving me the time to hear your feedback and give some clarity. Just to recap our conversation:
Our estimators don’t go onto roofs during inspections due to OSHA safety regulations and insurance restrictions — we can’t legally walk a roof without proper safety anchors, which are only installed during the job. That said, we always strive to give as accurate an assessment as possible using satellite technology or ground-based inspection tools.
As for installation, Valor partners with trusted, licensed roofing crews who meet our standards for quality and professionalism — and all work is backed by Valor’s warranty and oversight.
I want to assure you that Valor Home is genuinely a veteran‑owned company committed to giving back to those who serve. Through the non-profit program Operation Raise the Roof, we also provide free roof replacements for veterans and Gold Star families each quarter, covering both materials and labor. Check it out at https://www.opraisetheroof.org/
Review in Pasadena, MD
The quality of work was excellent. I'm giving 4 stars because they didn't have the deferred payment that was advertised. I just relocated from out of state and am paying extra taxes through year's end. The deferred payment would've helped with my budget.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your positive feedback on our work quality and team performance at Valor Home. We're delighted that you found our sales knowledge, communication, and professionalism excellent. We apologize for the confusion regarding the deferred payment option. At Valor Home, we strive to provide accurate information about our services and payment options. We understand how helpful this would have been given your relocation situation. We'd like to discuss this further to see if we can find a solution that better fits your budget. Your satisfaction is our priority, and we appreciate your honest feedback as it helps us improve our services.
Scott S.
I'm a retired builder, and Valor Home provided the best service I've ever gotten in my life.
Response
Valor Home - Salisbury (MD Contacts) Thank you for sharing your feedback! We’re thrilled to hear that your experience with Valor Home was wonderful. Knowing that we met the standards of a retired builder makes this praise even more meaningful. Our team takes pride in providing professional, organized, and high-quality service, and it’s great to know we delivered that for you. We appreciate your trust and look forward to serving you again in the future.
William T.
Great experience with the Valor Team, from the professional sale's person to the roof installers. On the day of the roof installation, they kept me informed with pictures of the roof step-by-step and with text messages. The team was very professional...
Response
Valor Home - Salisbury (MD Contacts) Thank you, William, for sharing your experience! We’re so glad to hear that our team kept you informed throughout the installation process and delivered the professionalism you deserve. Clear communication and quality work are what we strive for every day, and your feedback means the world to us. We truly appreciate your trust in Valor Home!
Gregory S.
Everyone was professional and knowledgeable. The material used the best and the installation crew did and excellent job.
Response
Valor Home - Salisbury (MD Contacts) Thank you for your feedback, Gregory! We’re so glad to hear that you found our team professional and knowledgeable. Using the best materials and delivering excellent installation is what we strive for every project. We truly appreciate your recommendation and trust in Valor Home!
Bob N.
We were extremely pleased with the entire project. Our direct contact and communications with Kevin, Sal. Jack and the 6 installers were all friendly and productive.The individuals involved were always informative and professional. We would be happy to recommend Valor Roofing to our family and friends. (Bob and Carol Navarra).
Response
Valor Home - Salisbury (MD Contacts) Thank you, Bob and Carol, for the wonderful feedback and strong recommendation.
We’re so glad to hear that you were extremely pleased with the entire project and that your experience with Kevin, Sal, Jack, and the installation team was friendly, informative, and professional. The team takes great pride in clear communication and quality workmanship, so your kind words truly mean a lot.
Thank you again for choosing Valor Roofing and for recommending us to your family and friends. If anything is ever needed in the future, we’ll be happy to help.
Kane C.
I felt pressured by the salesperson to make an irrational decision the day we met. Was told that certain things would be replaced during the install and it was not completed (Fascia board) on my porch roof. Was told that the office would file my warranty paperwork and it's been over a month and still have not heard if that was completed. Also was told that upon submission of warranty would receive $250. No project manager on-site that spoke any English. This is how they take care of Veteran's.
Steven S.
The thorough explanations and professional manner everything was explained gave us a comfortable and satisfying feeling
Response
Valor Home - Salisbury (MD Contacts) Thank you, Steven! We’re honored to have earned your trust and are grateful for your support of our veteran team. Knowing your family’s service, it means even more that you chose Valor Home.
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