About this company
Valor Home - Crofton (VA contacts)
OUR FOUNDATION Show more
OUR FOUNDATION
Honor, respect, service, and love of country – these are the watchwords that guide Valor in every project we do. The founder of our company is a service-disabled Vietnam War veteran, and his values are what guide Valor.
OUR MISSION
To give back to service disabled veterans in need, especially Veterans of Foreign Wars such as WW2, Korean War and Vietnam War.
Unlike other roofing and home improvement companies, we don’t offer lip service; we back up our beliefs with our Raise the Roof program. While it’s impossible to put a price on the sacrifices of our veterans, Valor is committed to financially helping those who served in the armed forces.
OUR COMMITMENT
At Valor we take our job very seriously, because that’s the way we’ve always done business. While installing a new roof may sound like a common occurrence, to our employees, it’s another chance to show our dedication to our craft and our customers. Hide
GuildQuality surveys
Badges
Guildmaster Award Winner
5 Consecutive Great Reviews
5 Consecutive Great Reviews
Reviews 35
Of 61 respondents, 35 left a review
No rating
Recent reviews
Mike M.
Response
Valor Home - Crofton (VA contacts) Hi Mike, thank you for taking the time to complete your end-of-project survey and for sharing your honest feedback. We’re glad to hear that you were satisfied with our sales knowledge, communication, and overall value.
We also appreciate you bringing the concerns about ladder handling and site management to our attention. Protecting your home and maintaining a clean, safe job site are extremely important to us, and we take feedback like this seriously. We will be reviewing this with our crew to reinforce proper handling procedures and site care standards.
Thank you again for your trust and for giving us the opportunity to improve. If there is anything specific you would like us to review further, please don’t hesitate to reach out directly — we’re always here to help.
Mike T.
Response
Valor Home - Crofton (VA contacts) Hi Mike, thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that your entire experience — from the initial walkthrough with Bill to the final installation — was smooth, professional, and exceeded expectations.
It’s great to know that Bill clearly explained the process and options, that Sal maintained strong communication throughout, and that our crews delivered on time while keeping your property clean. We’re especially glad the final cost came in below the estimate, even with additional work completed. Transparency, organization, and value are priorities for us, and your feedback confirms that commitment.
Thank you again for your strong recommendation. It was a pleasure working with you, and we truly appreciate your trust in Valor Home.
Jim H.
Response
Valor Home - Crofton (VA contacts) Thank you for your positive feedback about Valor Home! We're delighted that you found our salesperson knowledgeable and helpful, and that our team was professional and organized. We appreciate your recognition of the fair value we provided. We apologize for any difficulty you experienced in reaching a live person directly. We're continuously working to improve our communication channels. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Valor Home for your project!
Eugenia G.
Response
Valor Home - Crofton (VA contacts) Hi Eugenia,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
I wanted to clarify two items mentioned in your comments- the cleanup process and the satellite dish.
Per your contract, roofing tear-off generates a significant amount of debris, including thousands of nails. While the crew performs a full cleanup and uses high-powered magnets, it is physically and mathematically impossible for every nail to be detected and picked up. This expectation is outlined under Preparing Your Home for Roofing Installation on page 9, which notes:
“During installation you can expect your yard to be covered with tarps… When removing your old shingles we will encounter and remove thousands of nails. It is physically and mathematically impossible for every nail to be detected and picked-up from the property. We will use high powered magnets and do our best!”
Finding a few additional nails afterward, especially after wind shifts or landscaping disturbance, can happen, and is considered normal following a roof replacement. That said, we are glad you reached out so the skylight area could be addressed.
Regarding your cable dish, the contract also explains that Valor does not remove, reinstall, or adjust satellite dishes, and that the homeowner must coordinate service with their provider. Page 9 states:
“Valor is not responsible for removal or re-installation of any… satellite dishes… Please contact your cable… company prior to install in order to arrange the R&R of these items.”
This is because satellite alignment must be performed by the provider to ensure proper signal strength and warranty compliance.
We appreciate your positive ratings and your additional note about supporting Veterans. If there's ever anything else you need, we’re always here to help.
Tracy B.
Response
Valor Home - Crofton (VA contacts) Thank you so much for the wonderful feedback and strong recommendation.
We’re thrilled to hear that the entire experience from communication to professionalism to overall value met expectations and left you completely satisfied with the workmanship. Comments like yours mean a great deal to the team and reinforce our commitment to delivering exceptional service on every project.
Thank you again for choosing Valor Home and for recommending our roofing services so highly. If anything is ever needed in the future, the team will be ready to help.
James T.
Response
Valor Home - Crofton (VA contacts) Hi James, thank you so much for taking the time to complete your end-of-project survey. We truly appreciate your feedback and are thrilled to see that you were 100% satisfied with your experience.
It means a lot to our team to know that our sales knowledge, professionalism, organization, and overall value made a positive impact on your project. Delivering exceptional service — from the very first conversation to the final walkthrough — is something we take great pride in.
Thank you again for choosing Valor Home and for recommending us. If you ever need anything in the future, we’re always here to help!
Patti G.
Response
Valor Home - Crofton (VA contacts) Hi Patti,
Thank you so much for taking the time to complete our survey and for giving us 100% satisfaction across the board! We’re thrilled to know our team delivered on sales knowledge, communication, professionalism, and value throughout your project.
It was a pleasure working on your home, and we truly appreciate your trust in Valor Home. If you ever need anything in the future—questions, maintenance, or a new project—we’re always here to help.
Thank you again for choosing Valor!
Rea W.
Response
Valor Home - Crofton (VA contacts) Thank you for your feedback, Rea. We're pleased to hear that our Valor Home team was knowledgeable, communicative, and professional throughout your project. However, we're concerned that you didn't feel you received fair value for your money. At Valor Home, we strive to provide excellent service and value to all our customers. We'd like to understand your concerns better and explore how we can improve. Your input is crucial in helping us enhance our services. Despite this, we appreciate your consideration in recommending us and hope to have the opportunity to exceed your expectations in the future.
Paul C.
Response
Valor Home - Crofton (VA contacts) Thank you for your glowing review of Valor Home! We're thrilled that you found our service exceptional from start to finish. Your feedback on our professionalism, timeliness, and competitive pricing is greatly appreciated. It's wonderful to hear that our team's sales knowledge, communication, and organization met your expectations. We strive to provide top-notch value to all our customers, and we're delighted that you experienced this firsthand. Your recommendation means the world to us at Valor Home. We look forward to serving you again and thank you for choosing Valor Home for your needs!
Review in Stafford, VA
Answered all my questions, performed quality work and kept the area clean.
Response
Valor Home - Crofton (VA contacts) Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that our team delivered quality work, kept everything clean, and made sure all your questions were answered. We truly appreciate you trusting your home to Valor Home!
Richard G.
Valor did a very good job
Response
Valor Home - Crofton (VA contacts) Thank you, Richard! We’re so glad you’re happy with the work. Your trust in Valor Home means a lot to us.
Lon W.
Valor gave me a fair price, excellent service, and did it in a timely manner.
Response
Valor Home - Crofton (VA contacts) Thank you, Lon! We’re so glad you found our service fair, timely, and excellent. We appreciate your trust in Valor Home.
Review in Sterling, VA
Review in Chantilly, VA
Response
Valor Home - Crofton (VA contacts) We appreciate your feedback and are sorry your experience didn’t meet expectations. If you’re willing, we’d like to hear more so we can make things right. Please contact us at 443-292-4441 so we can learn more.
Review in Centreville, VA
Response
Valor Home - Crofton (VA contacts) Hi Jonathan, thank you for taking the time to complete your end-of-project survey and for recommending Valor Home. We truly appreciate your trust and are glad to know your experience with our team was a positive one.
Providing professional service, strong communication, and real value for homeowners is always our goal, and we’re grateful you chose Valor Home for your project. If you ever need anything in the future, please don’t hesitate to reach out.
Review in Manassas, VA
Review in Vienna, VA
Response
Valor Home - Crofton (VA contacts) We sincerely apologize that your experience with Valor Home did not meet your expectations. At Valor Home, we strive for excellence in every interaction, and we're deeply concerned that we fell short in your case. We take your feedback seriously and would like to understand more about what went wrong. Please allow us to make things right. We're committed to addressing your concerns and improving our service. Your satisfaction is our priority, and we hope you'll give us another opportunity to demonstrate the high-quality service we aim to provide to all our customers.
Review in Arlington, VA
Response
Valor Home - Crofton (VA contacts) Hi Enrique, thank you for taking the time to complete your survey and for your strong recommendation of Valor Home. We truly appreciate your trust and are glad your experience was a positive one.
Please don’t hesitate to reach out if we can assist you in the future — it was a pleasure working with you.
Review in Stafford, VA
Response
Valor Home - Crofton (VA contacts) Hi Tommy, thank you for completing your end-of-project survey and for recommending Valor Home. We’re grateful for the opportunity to work with you and appreciate your confidence in our team.
If there’s ever anything you need in the future, please feel free to reach out — we’re always happy to help.
Review in Winchester, VA
Response
Valor Home - Crofton (VA contacts) Thank you for your outstanding recommendation of Valor Home! We're thrilled to have earned your trust and confidence. At Valor Home, our mission is to provide exceptional service that our customers are eager to share with others. Your willingness to recommend us is the highest compliment we could receive. We look forward to continuing to serve you and your referrals with the same level of excellence you've experienced. Thank you for being a valued part of the Valor Home family!
Review in Alexandria, VA
Response
Valor Home - Crofton (VA contacts) Thank you for your outstanding review of Valor Home! We're thrilled that Sal was able to quickly schedule your roofing project and that our crew completed the work efficiently in just one day. It's wonderful to hear that you found our pricing to be outstanding and felt you received excellent value for your investment. We take pride in our knowledgeable staff, effective communication, and professional service. Your recommendation means a lot to us, and we're grateful for your trust in Valor Home. We look forward to serving you again in the future!
Review in Aldie, VA
Response
Valor Home - Crofton (VA contacts) Hi Colleen,
We’re glad to hear the installation and overall cleanup met expectations. We also appreciate you mentioning the small debris and nails noticed afterward. With roofing projects, it’s possible for minor debris to surface over time, especially after wind or rain, but we always aim to minimize this and appreciate you bringing it to our attention.
Thank you again for choosing Valor Home and for your recommendation!
Review in Arlington, VA
Response
Valor Home - Crofton (VA contacts) Thank you for the strong recommendation!
We truly appreciate the support and are glad the experience met expectations. Thank you for choosing Valor Home.
Leonard P.
Response
Valor Home - Crofton (VA contacts) We're absolutely delighted by your glowing endorsement of Valor Home! Your recommendation as a promoter speaks volumes about the quality of service we aim to provide. At Valor Home, customer satisfaction is our top priority, and it's incredibly rewarding to know we've hit the mark with you. We're grateful for your trust and support. If you'd like to share your positive experience with others, we'd be thrilled if you could leave us a Google review. It helps potential customers discover the level of service they can expect from us. Thank you again for choosing Valor Home, and we look forward to exceeding your expectations in the future!
Thomas D.
Response
Valor Home - Crofton (VA contacts) Thank you for your outstanding review of Valor Home! We're thrilled to hear that our team exceeded your expectations in every aspect, from sales knowledge and communication to professionalism and value. Your high scores across all categories are a testament to our commitment to excellence. We truly appreciate your willingness to recommend Valor Home to others. Your trust in our services means the world to us, and we look forward to continuing to serve you with the same level of dedication and quality in the future.
GuildQuality
Feedback report
