Nice honest, transparent, sales people.

Fix and finish project.

We were pleased with the original installation even though it was delayed a few months. However the follow up for service has not been the best experience.

It was a 9 before the spam campaign to get a Google review started

On the day of the install, one installer showed up to replace 5 windows in my house. Three of them were just standard windows and not really my main concern. It is the 12x6 window in my living room and 4x6 window in my dinning room that leak air badly. After getting the three small windows installed and finished on the inside only does the installer tell me he is not going to be able to get the other two windows installed because he is by himself. I acknowledged what he said and he continued finishing the outside of the three windows. I called my salesman Scott, notified him of what happened and my unhappiness in the situation. He said he would try to get something done but it was after hours when he returned my call. I still have not heard back from him. I received a call from customer service on 2/16, told her of my situation and have not heard back since.

I feel like since you have your money I am on the back burner now. Now I will have to take another day off and my work schedule has become very busy to the point this could delay the install even longer. In my opinion, there should have been been installers back at my house the very next day to complete the install of my windows or a phone call at a minimum the next day but I have had to write two bad reviews and make two calls as to my install and still have no idea what is going on

We would recommend universal, window direct to friends and family

Excellent explanation, timely installation.

sales person was ok, however the installers were terrible with customer service. I'm hopeful, the windows were installed correctly. Universal did send out a person to clean up. This isn't the first survey I have completed. An agent did call me relative to the survey. She said I would be receiving a 50 dollar amazon card, I haven't received the card. I called office inquiring about the card that person said I would be receiving the card. Still haven't received the card.

I don't generally recommend as a rule, so the fact that I'm willing to do so (and have shared your contact info) is higher than you might think. That number could raise if the product quality proves true over time.

The sales was great and an expert. But only the installers were above and exceeding expectations.
Linda.

The running theme was over promise and under deliver. I’m happy to have the windows disappointed in the process and a bit disappointed by the final product.
If I were to do it again, I would have accepted the bid I got from sun windows instead.

Doors did not fit properly. Caulking was terrible. Doors are hard to slide close. Cleanup outside not done. Screws from old doors left in driveway and walkout area. Very poor job all around..

Install left garbage, glass in driveway, dings in the walls and did not trim removed areas flush.

Windoew quality great! Quality of work was good but a HUGE language barrier!

High quality windows. I love them

My first window buying experience was 5 stars. However after installation errors, replacement glass, lack of follow up and multiple reschedules this was not a good experience.

Professional work and consider it.

Love the doors and windows we purchased.

They put whole in siding and damaged drywall removing windows

Quality was good, windows look very nice!

I love my new Window! It’s beautiful and I love seeing my Christmas tree through my new window! Installation was faster than I thought and efficient. The guys did a great job and cleaned up everything afterwards.

Long lead time, extended due to measurement error.

installation of windows was fast & clean. but the caulking job on the outside of the home was a bit sloppy

Wrong materials provided. Installation was sloppy

Lower the prices.

Make sure salesmen are aware of code requirements for window glass needed to be made with tempered glass within 5 feet of a tub.

Very good presentation
Looks beautiful inside and out

The worker was on time and he did a good job but the person who measured my bathroom window did not measure it right and the worker was supposed to come back with the correct window and put it in but so far has not showed up to do it.

We had a great experience the whole way through the process.

See below

The whole process went very smoothly, from the salesperson Scott, to the install crew. Very happy with the result.

Fast convenient

I have sent a couple neighbors over to you.

Their efficiency

First of all getting in contact with you is absolutely impossible. I even had to submit a Better Business Bureau complaint. Never received a copy of the contract until after the complaint was filed. Once we scheduled an install date. I got a no-show with no communication, I thought I had gotten to finally speak with somebody who could help me resolve my issuesand rescheduled the install, but only one person showed up for that. On the second day, I had two people, but no one spoke in English. They relied on a translator app, which wasn’t clear tried to contact the office. Nobody returned my call or my email. The wrong trim color was installed on my house, I had a couple of rotten boards which were replaced, but it was replaced with raw wood and will ride again in the next year or two because it wasn’t sealed or weather treated. When the siding was removed, it was scattered all over my yard. There was no cleanup until the third day when a dumpster finally arrived. I couldn’t speak to anyone on the crew because there was no person in charge that I could tell and no one spoke enough English for me to communicate any issues. The crew did not follow OSHA standards, it was just a couple of Spanish-speaking guys. I still owe you guys the final payment because no one is contacted me to make that final payment. I truly don’t understand how you run a business like this.

I will never recommend this company

Nothing

We are very happy with our windows and looking forward to getting our new doors! The warranty and quality of the products are really great as well.

The sales representative was very informative of the product and demonstrated that your product would save me money on my utility bills. Your installer was very polite and professional and had the windows installed in about 2 hours.

Finish the job no gutters or need to have better communications on when they are going to finish contract

If we know of anyone needing anything we will give you a referrell

The sales guy said I'd be able to open my door with 2 fingers. I figured that was an exaggeration but it's not even close. It's just as hard to open as my old door. The installers scratched the frame as well.

Tired chasing down for issues w my door

Windows arrived with multiple damages and I have now been waiting multiple months due to continuous ordering errors by your procurement team.

The crew that installed my windows and siding were friendly, professional and did an awesome job. I inspected after they left, they're clean up was amazing. Couldn't tell they were even here.

From sales to install the experience with universal windows was in one word superior

My installer was professional and efficient. He also communicated with me through the process. He installed 4 basement windows in 4 to 5 hours. The windows look great!

Na

Your customer service may be the worst I've ever seen. When you were trying to sell me the windows I had no trouble getting ahold of you. After they were sold it was a totally different story. Installers were great.

Communication is terrible. Won’t respond to my emails. I need a paid invoice for the job.