Not a really long wait for them and when made got with us to install them and very professional

The process was great and everything work out wonderfully. A little miscommunication on the arrival time of the install day. I did find quite a few large nails, about 10 to 15, left in my front lawn and garden bed. That could be dangerous! Otherwise it was ordered and installed within a month and a half.

Loved getting the first half of my house done so much that I decided to get the second half done and a door! Fantastic quality, fantastic install crew, overall amazing experience!!!

The customer service is top notch and the window installation team was great. They fixed an issue before installing one of the windows. They cleaned everything up great and were genuinely kind.

Quality windows and supportive team to make the entire replacement window project a pleasing experience

Besides the windows being very expensive...the people that put them in were very thorough, clean and professional.

They were very professional

My first interaction was with the sales representative Scott, who was respectful, knowledgeable, and available throughout the entire process. My second interaction was with the installation team who were professional, thorough and genuinely kind men. My last interaction was with The installation inspector Dan, who was incredibly helpful, knowledgeable, and troubleshot a huge tree limb, that could have broken through one of the brand new windows that I was unable to reach.

Quality workmanship

Wirk completed timely.

The process was clear, the workers respectful, and the product is already making our house quieter!

I knew that my windows and sliding glass door were sagging and I was pleased to watch the men who replace my windows and sliding glass door with adjustments to the openings holding the windows and door

Improve: present an itemized invoice that details the 2 for 1 deal.

Because of the affordability

I loved the entire experience.

They arrived promptly and finished in the same day. The workers were very polite, even asking me which rooms they would like me to start. It was difficult for them to get to the second story so they asked if they could cut a branch from a tree for accessibility

Top quality workmanship, the whole process from sales contract to ordering the windows and delivery with installation was done in a timely manner. The installers were very dedicated to the job at hand and even worked in the rain and short storm that came thru during the job, they finished their job at hand in a timely manner and had the whole work area and my yard all up and cleaned. Overall I was very satisfied with the job that Universal Windows Direct did on my home. Eric P.

The entire process was done very well.

Install team did a great job, and they cleaned everything before leaving.

The windows look great and the installation crew were pros.

From start to finish, great people, great commutations, and professional installation. Followed up at all points in the process.

Jordan the repairman was excellent and his work was great - like windows very much

Too many mistakes, mess ups, poor communication and unfinished work to recommend.

Nice honest, transparent, sales people.

We were pleased with the original installation even though it was delayed a few months. However the follow up for service has not been the best experience.