From start to finish everything went seamlessly! Very organized company, as we loved how well we were kept informed from when the windows were being manufactured to when they arrived at the company to when they were to be installed. The technicians who installed moved quickly and were very professional.

The whole experience was excellent. They kept us Informed, the installation was excellent, over all, we are very pleased with our window choice.

Process was smooth and the prices were fair, but I found some small things after the install that I had to fix.

Overall experience was great. Wasn't pushy during the sales meeting. Communication throughout was great. And the install team was very professional and did a wonderful job.

Everything

From start to finish everything went seamlessly! Very organized company, as we loved how well we were kept informed from when the windows were being manufactured to when they arrived at the company to when they were to be installed. The technicians who installed moved quickly and were very professional too!

Quality of the product!

No problemd

The thing that sold me on your windows was the warenty.

The process was too drawn out and took too long.

We recently replaced 10 of our windows using Universal Windows Direct. The process from beginning to end was wonderful. It began with the sales rep, Jamie Shay, who came to our home, explained everything we needed to know about the windows & how the process worked. He was prompt, respectful, & very knowledgeable. Once we signed a contract with them, another person called to explain the timeliness & what would happen at each step. She called several times with updates. We got notice that the windows were done being manufactured & within a week they were installing them. The men who installed them did a great job. They were respectful of our house, ensuring they cleaned up after themselves before they left. The windows look great & we have already noticed a difference. The first day it got up to 79 outside, our house only got up to 73 with all the windows closed. Before it would have been just as hot in the house as outside. We are very happy with our purchase!

My concern when I purchased window was reduced area of glass.


as the amount of light due to reduced area of glass. My sales representative told me it would be same glass area. I can see that it is smaller glass area.

The windows do not close up tight. I can’t turn the locking mechanism. A service man came slammed it up so that it would close completely and told me to wait for a couple weeks and see if that helps.

I replaced all the windows and the sliding glass door in my home and was very pleased with how the process went. A few minor issues, but all was addressed immediately by the company. Excellent customer service.

Nothing

Cost was fair, installers very professional. installation sooner than anticipated

Jaime, our salesman was great. Very responsive, answered all our questions and made sure we were satisified with the entire process.

Courteous, timely, knowledgeable

Ease of financing, measuring and install. Also, great communication. The only thing I dislike is the “sales pitch.” just come in with the price not the “let me call and use some favors.”

The windows and supervisor support were good. The not-so-good was promises that were made to use lead-safe practices (the guys who showed up to do the work were unaware that this request had been made multiple times to literally everyone I talked to at your company). Crew was late without letting us know - they said they tried to call but didn't leave a voicemail and phone didn't indicate they tried to call. When I complained about these things the supervisor was helpful, which was nice.

Great product. Installed promptly and efficiently.

The windows are very nice, easy to open. The installers were very professional, respectful and perfectionists. They constantly measured and remeasured and made sure everything was perfect. Also, I no more breeze coming in my house.

Went above and beyond in helping with a situation and clean up. Very knowledgeable.

Still waiting on installation of second window not planning to make any recommendations

Our windows were installed improperly. The installers left nails and wires inside and outside of the house.

Everyone has had great communication, calls to check up on things and any updates throughout the process.

Product delivered in the time promised. Work completed efficiently and windows look amazing. Will definitely return for more work.

I ordered this door on 6/2 and the completed door was not done until11/1. The first door was 5" too small. The second door opened on the incorrect side of the patio door where my blinds were. The workers left a big hole in the molding around the door and just filled it with caulk. It looked horrible. The third time they were coming at a time I had a corporate meeting and told them of that. The 4th time they came they installed the correct door but did not correct the molding as I was told they would and they did a terrible job on the caulk around the door and the shoe molding was left as bare wood, big globs of caulk that looked very unprofessional. The fifth time, a different crew came back and addressed all of my concerns. I was surprised at all of the times they had to come back to make it right when I assumed it would be done right the first time.
Lucinda Foster

****ty work done. Huge gap between the siding and the sealant. Leaving my house open to elements.

On the initial visit on 11/12/25 the representative was so thorough in examining and documenting issues that had to be addressed in regards to insulation from the original installation and recalking areas inside and out plus noting the rescreening for 2 screens that was noted and took photographs of during installation. He made several calls to his supervisor informing them of what had to be done and scheduled the work for 11/18/25. His efforts were as professional as it get and much appreciated.

I’m 💯 percent satisfied we the family say thank you 🙏 very much my neighbor just came by and asked us if we are satisfied and if we do she is thinking about getting hers done. Again we are thankful. 😌

1/2 screens

Will share my experience with friends when recommending.

Keep your appointments on a better schedule. Have your installers call if they are going to be later than the window of time given. 1st time installers came 3 hours late. Then did not install saying the windows were too small. Jason came out to remeasure, and the windows were actually the right size. Another appointment made , again installers were 3 hours late. They got the windows in ,but had to come back another time and were 2 hours late, to finish the exterior trim. The installers were courteous & did a great on the finishing of the job. We were pleased with their work, even though this was a big inconvenience for us, to reschedule 3 different times.

Pricing I think I overpaid by a lot

There are a few issues the installers said would be corrected but I have not heard from anyone about these issues.

Tyler and Jason are excellent to work with.

Their Costomer service is out standing
Fast turn around being windows were made just for our home. Installation went smooth

Amazing windows and awesome customer service from beginning to end.

Window is scratched

Was an anxiety ridden nightmare with installation. Supposedly two days in May. Windows done in October. 5 months no trim and rotted exposed wood. And a mess of wood and nails and strips in the lawn I had to pick up. Sent pics throughout project. No apologies or compensation. Wrong window size on two of 16 windows replaced. Twice trim buckled, had to re-order rolls. 4 to 5 weeks between each re-order.

I have already done this

The original visit with James was very good, explained everything and answered our questions. Universal was great at working around our calendar for the installation.

Our door is not correct and no one at your company will take care of.

Came on time, did an excellent job and was very tidy.

I asked for a receipt and window stain specs from Scott still haven’t received either

Staying professional and keeping the customer involved

I would highly recommend Universal Windows Direct to my friends and family!

Great service

Appreciated the time from order to install. 8 weeks.