I have already recommended Universal Windows Direct to my co-workers.

Pricing, service, communications and followup was all excellent.

We had several windows and a door to replace. It was dumb because we had to split this into 2 different projects. The door they had to check on with engineers but they didnt tell the guy that came to measure windows to look at the door while they were there, so I had to work with the sales guy remotely to get answers. At one point, I had called several times with no answer about scheduling the measurement. The initial email they had for me was wrong, which was fine, but after fixing it once for documents, it wasn't fixed in the system after that. I am disappointed that there wasn't a team that 1. Cleaned the windows you installed and 2. Checked the windows for scratches. I found it annoying that I had to clean them all and I found 4 windows with defects, and 2 screens that were punctured. Univera has been good in working with me to get these fixed and replaced, just annoying this is on me to find out and be in charge of. Lastly the windows installers had a sealant canister explode in the outside siding, and they didn't bother to clean it up. Its on the siding and even on the window. That shouldn't happen and you shoukd have a team to inspect work after its done.

I would not recommend Universal Windows Direct based on my installation experience. The sales experience was good, but the installation did not meet my expectations. The installer arrived approximately four hours late. The exterior finishing was incomplete, with uneven trim work, missing caulk in some areas, excessive caulk in others, and unfinished corners. The patio door also does not open and close smoothly. Broken glass from the old door was left behind, creating a safety hazard, and my family had to continue cleaning the area. I expect these issues to be inspected and properly corrected.

The windows did not meet my expectations. I was not aware of how wide the sides would be. They really limit the actual clear window space and reduce how much sun light comes into the room. I don’t think I would have made this purchase if I was fully aware of that before purchase. Also, the grid on one of the windows was not squared. It was slightly tilted and drives me a crazy when I look at it.

Speed and precision. Very professional and good customer service

Beautiful windows with a poor installation team and terrible follow-up communication skills.

Great communication, excellent work

Kept me updated with the whole project

Very professional!

Great experience through the entire project including sales, project management and install.

Solid work and good communication, although the immediate upsell to a premium window in my quote was a red flag at first. Initial pricing was staggering as well until I was called back later mentioning a manufacturer rebate type discount. I had already brought a coupon from the mail before the first quote however and the price difference was in the thousands. Almost scared me away honestly.

Loved the team and the doors!!

Good quality good looking product

It took over 3 months to get a door that doesn’t fit. We are now going on week 3 of getting a door installed that doesn’t fit.

From start to finish everything went seamlessly! Very organized company, as we loved how well we were kept informed from when the windows were being manufactured to when they arrived at the company to when they were to be installed. The technicians who installed moved quickly and were very professional.

The whole experience was excellent. They kept us Informed, the installation was excellent, over all, we are very pleased with our window choice.

Process was smooth and the prices were fair, but I found some small things after the install that I had to fix.

Overall experience was great. Wasn't pushy during the sales meeting. Communication throughout was great. And the install team was very professional and did a wonderful job.

Everything

From start to finish everything went seamlessly! Very organized company, as we loved how well we were kept informed from when the windows were being manufactured to when they arrived at the company to when they were to be installed. The technicians who installed moved quickly and were very professional too!

Quality of the product!

No problemd

The thing that sold me on your windows was the warenty.

The process was too drawn out and took too long.