I would not recommend Universal Windows Direct based on my installation experience. The sales experience was good, but the installation did not meet my expectations. The installer arrived approximately four hours late. The exterior finishing was incomplete, with uneven trim work, missing caulk in some areas, excessive caulk in others, and unfinished corners. The patio door also does not open and close smoothly. Broken glass from the old door was left behind, creating a safety hazard, and my family had to continue cleaning the area. I expect these issues to be inspected and properly corrected.

The windows did not meet my expectations. I was not aware of how wide the sides would be. They really limit the actual clear window space and reduce how much sun light comes into the room. I don’t think I would have made this purchase if I was fully aware of that before purchase. Also, the grid on one of the windows was not squared. It was slightly tilted and drives me a crazy when I look at it.

Speed and precision. Very professional and good customer service

Beautiful windows with a poor installation team and terrible follow-up communication skills.

Great communication, excellent work

Kept me updated with the whole project

Very professional!

Great experience through the entire project including sales, project management and install.

Solid work and good communication, although the immediate upsell to a premium window in my quote was a red flag at first. Initial pricing was staggering as well until I was called back later mentioning a manufacturer rebate type discount. I had already brought a coupon from the mail before the first quote however and the price difference was in the thousands. Almost scared me away honestly.

Loved the team and the doors!!

Good quality good looking product

It took over 3 months to get a door that doesn’t fit. We are now going on week 3 of getting a door installed that doesn’t fit.

From start to finish everything went seamlessly! Very organized company, as we loved how well we were kept informed from when the windows were being manufactured to when they arrived at the company to when they were to be installed. The technicians who installed moved quickly and were very professional.

The whole experience was excellent. They kept us Informed, the installation was excellent, over all, we are very pleased with our window choice.

Process was smooth and the prices were fair, but I found some small things after the install that I had to fix.

Overall experience was great. Wasn't pushy during the sales meeting. Communication throughout was great. And the install team was very professional and did a wonderful job.

Everything

From start to finish everything went seamlessly! Very organized company, as we loved how well we were kept informed from when the windows were being manufactured to when they arrived at the company to when they were to be installed. The technicians who installed moved quickly and were very professional too!

Quality of the product!

No problemd

The thing that sold me on your windows was the warenty.

The process was too drawn out and took too long.

We recently replaced 10 of our windows using Universal Windows Direct. The process from beginning to end was wonderful. It began with the sales rep, Jamie Shay, who came to our home, explained everything we needed to know about the windows & how the process worked. He was prompt, respectful, & very knowledgeable. Once we signed a contract with them, another person called to explain the timeliness & what would happen at each step. She called several times with updates. We got notice that the windows were done being manufactured & within a week they were installing them. The men who installed them did a great job. They were respectful of our house, ensuring they cleaned up after themselves before they left. The windows look great & we have already noticed a difference. The first day it got up to 79 outside, our house only got up to 73 with all the windows closed. Before it would have been just as hot in the house as outside. We are very happy with our purchase!

My concern when I purchased window was reduced area of glass.


as the amount of light due to reduced area of glass. My sales representative told me it would be same glass area. I can see that it is smaller glass area.

The windows do not close up tight. I can’t turn the locking mechanism. A service man came slammed it up so that it would close completely and told me to wait for a couple weeks and see if that helps.