Door was not installed properly, technician did not show up to appt and its impossible to get a hold of customer support

Did what they said they were going to do and always very happy to do it

Installation only took 4 hours. Did not have to do any paint or stucco touch up when they were done. I love the way the windows look.

Fast service, friendly, they employees had fun and genuinely enjoy their job.

Everything. The windows and all of the personnel i worked with. I was also impressed with the installation of the windows . The installers were quick, very neat and cleaned up after their selves as they went from step to step and left everything in immaculate condition. And the installation was flawless.
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We changed out an old Baywindow replaced it with sliding window with Universal direct, the 2 men who came to install our windows was on time , installed it, cleaned up all in less than 2 hours.They did a very good job, neatly done, Thank u

They are very professional wonderful informational. Did a wonderful job on the windows. They look gorgeous and they work perfectly.

Timely and cheerful arrival.love the door.can’t see any air around it.skilled installation

The sales Stephanie gave a great presentation and negotiated an acceptable price for me to handle. The engineer came out and measured the windows a short time after and the installation was great! The 3 installers worked from the time they arrived around 10am until around 7pm. I am pleased with the purchase and installation of my new windows. Thank you.

A little shaky on the installation process but everything else was great

The window was not measured correctly. We’ve been waiting months to replace the glass that has pulled completely away from the frame on the existing window.

On time, clean up the mess answered all my questions

Make the call to Universal Windows Direct. The process is easy with no pressure. The price for the superior product..

I like the quality, pricing & all the people I met during the process.

Salesperson great. Workers polite and efficient.

Communication was good the whole time, everyone I talked to was very courteous, installation was quick. We’re very happy with the results.

Installed very professionally, great quality.very friendly

No, unless you like your home left in filth

The techs that installed our windows. Nathon was awesome. There were 2 and they cleaned up and were very professional and personable.
I must say the Customer Service was not good. I could not get in touch with anyone and they left messages for you to call back. A number of people would call and you call back and then you had to leave another message.

The windows look and work great! They keep the cold and heat out great!

I would recommend Universal Direct because of the product itself and the Team that executed everything from beginning to installation.
Professional, friendly, knowledgeable and value for the price.

Professionalism all the way around

Windows Direct name has been given to friends who have asked about my window installation experience. I also share details of my journey beginning with my search fo a reputable company having payment options and excellent customer service. Windows Direct has filled all my expectations and at a comfortable cost.

The window was not adequately measured caulking needs touch up.

Efficient, took time to explain everything about the installation. Five star service.