No surprises. What the quote said, we got. UWD contacted us regularly with updates and to make sure we didn't have any questions.

Very nice windows.

Came on time did great job. No mess no fuss. What a huge difference. Even in brightest sunlight the windows are cool on inside.

I was informed by workers job was starting, on time specified. Good workmanship, and I would recommend this company highly. Polite,and respectful. Thank you.

Professional crew of crafts craftmen

I have only had the windows for a few days but install was efficient and they are beautiful.

Friendly and efficient. He cleaned up afterwards.

Windows arrived earlier than expected, prompt installation, no mess , kind workers

Throughout the whole process from day one when Matt came to the house, he was very thorough on all the information on windows and the door. Jessie, had put them in. Before he started he made sure to give me the rundown on his process from start to finish. I was never in the dark, never felt like I should be asking questions. In between Matt and Jessie coming out Miles kept me informed on when the windows and door would be done and when they would be out to put them in.

It looks good. I like their product.

Other than beautiful windows, you wouldn’t even know they had been here.

Friendly, quality work.

Areas Of Satisfaction

Areas Of Satisfaction - Quick and neat

The crew was on time, courteous and got straight to work

Felt like I was buying a car. Price kept changing j

The windows appear to be good. Time will tell install or did a good job. Not sure. I would recommend the salesperson.

Professional. Quick and efficient. Good quality. Decent price.

If we had to postpone installation was told we would have to pay a storage fee.

I have used them twice now, great company

Good price, product and wkrm

We’re delighted with the window turnout. The crew was hard working and as we had questions they were kind and explained well! We love the draft free feeling. Thanks UWD

easy to work with everyone was so nice exaplained eveerything very well.

Installation guys friendly quick clean efficient

A broken window was installed to my home, then it took almost 2 months to get a non-broken one installed. The windows are brand new and already scratched. It is making me question the quality of window that was put in my home.

Everything

The whole process was easy and the price met my expectations

Quick...polite installation. Cleaned up all debris.

Windows look great. Install was done very well. Extremely pleased overall and love the look and function of the new windows.

Windows put in backwards rain x 2 came in through the windows. Sent a man the first crew put in backwards he fixed all window then mold

no pressure sales presentation; listened to our interests, match our needs with products.

Fast efficient installation and clean up

it was a nightmare to get into contact with warranty team

Great product but communication is subpar. You are not provided a contact to reach out to with concerns or questions. Our sales person was non-responsive after the process started. Only after a couple of calls did I get to speak with Andrew in Production. He was helpful but didn't return my call the last time I left a voicemail.

Windows were installed in mid August. It took until mid October to get siding and soffit fixed and yet after all this time the soffit is still wrong and doesn’t match the rest of the soffit on the house.

You took care of one problem and have not responded to the other

While the service charge was waived this time, I was informed that even though my contract says free replacement or repair, as of 2024 there will be a $150 service charge. I find this unacceptable to change my contract.

The work was done well and our windows and doors look great.

they, (the installation crew) were here on time, very easy to deal with, very careful with stuff it it needed to be moved, installation went very smoothly, once lower windows were removed and new installed and in place, the crew kinda split up and half went upstairs and started the removal process and getting the new ones set in place, and the other half started on doing the final install and trim and sealing joints and seams down stairs, then went up stairs to help the other half with the trim and sealing the joints, then they all picked up scraps plastic

We liked the quality of the windows and the ease of cleaning them.

My other windows were so old & I could not open them these I can. They keep a lot of noise out of my house

Everything was clearly laid out for me to understand the process from sales to installation was really easy to understand.

Absolutely love my windows and the installers… my issues have been with customer service, management and sales staff. Lack of follow through, communication and eve

The crew that installed was exceptional. not only did they take the time to understand our wants and needs, they also took the time several times during the install to make recommendations that would improve the install.
They were scheduled for one day but were meticulous and had to come back for a second day to make sure they had everything buttoned up correctly.

We like our windows and doors and we've had great customer support.

Placing an order was quick and easy with sales person. When windows came in they were installed in a professional and a quick and easy manner. Thank you as always from us to Universal Windows Direct. Great Job !

As long as you don’t notice anything after you’ve paid or have any questions, they are fine, but I’ve been waiting for someone to contact me for over two weeks now about why the sill on one window is bowed and why I was told one window would be wrapped on certain parts and it isn’t and no one is contacting me back.

Friendly and respectful

After sales, not enough direct contact with regular updates.

Process was supper easy. Received product on time. Installation went quick and windows look fabulous! So happy with the whole process. The installer was great and had no problems. Thsnk you.

The windows work properly and are beautiful to look out of. The looks are not flimsy.

We have a mess up and they are not willing to fix it