Nothing wrong. But I am moving.

Always helpful, efficient and knowledgeable, Trident is top-notch!

Work on lowering insurance premiums - every year the premiums increase by double digits
Somebody is getting rich off the backs of your customers

The agent did not completely fill out my application and my policy was canceled. Completely unhappy.

Your specialist as very helpful in recommending Hanover, I company I had never heard of.

Nancy Ryder was amazing. Best customer service I have had with Trident in the past 14 years. She has a strong grasp of the policy terms, markets, and is reliable. Thank you so much.

Your representative listened to me, did the research, and got back to me in a timely manner

Nancy Ryder has been extraordinary in answering my questions. She is wonderful!!!

Easy to contact a representative with any questions and clarifications! Very responsive!

Great service, but not competitive rates

Personal agent contact and review of policy to ensure insurance policy best meets the need of the customer for the best price. Every year I get a renewal and the price increases. If one compares insurance companies via internet it would appear that some companies would offer same features but at a better price.

Competitive rates

all good

They take time to listen to what the customer needs and find the best solution. I appreciate.

Always responsive and helpful!

Ruth was extremely professional, responsive and kind. She made the process as stress-free as possible.

Everything went very smooth except the payoff check's still have not been applied to any of my credit cards or car payment. If I could have been given the money I would have paid them all online immediately. This process is not convenient.

Kevin was polite and business like.

Nancy Ryder is awesome! A real asset.

When I have questions they explain the answer clearly. If they cannot resolve my problem, they direct me to someone who can.

When I purchased a 4 wheeler Trident in a very short time period found a policy for me at a good price. The representative also at the same time reviewed our auto and homeowners and saved us almost 2000$. Follow-up was promised to me and was received. We recently purchased a new vehicle and making the changes were very easy and I received my new documents very promptly. My only dislike is I do not get to work with one agent or representative. It's always someone different.

Service was quick and efficient.

The response of the agent was amazing, it couldn't be faster

Very responsive, and access to the Agent to answer my questions so I could make an informed decision.

Very helpful staff with a lot of insurance options. Prices are good.

My agent reviews my policy each year and recommends money saving adjustments. She is very responsive and always helpful

Lauren was a pleasure to work with. Very knowledgeable and helpful!

Carl was very helpful and always very knowledgeable and responsive (was appreciated)

When I filed a claim some years ago, your agent got in touch with me quickly, stayed in touch and was good at explaining things.

Trying to get a new quote from your agent handling landlord insurances was difficult. He was not responsive (late on his repose) and was not knowledgeable (and didn’t bother checking more than one provider). I questioned why the quote was so high, and he didn’t care to look into it or double check - instead he got defensive. Ended up going to a different agency and got better coverage for 60% of the Trident-quoted premium.

As long as I have been with Trident, I have felt that I was being treated with respect and understanding. I also felt that my information was secure. They are very professional and know how to guide you.

Erica Tamburro is the best in the business!! She makes the insurance process easy and goes above and beyond.

Great customer service and easy to communicate with them.

I like that I can talk with a real person as well as communicate via email.

They have responded quickly with good information about choosing the best insurance plan for me.

there is only one reason why my experience is always positive, (Brittany Lodi
), always professional, positive, and results driven.

Everyone we dealt with in order to get our home insurance policy was knowledge, personable, and helpful in every way. The price was very competitive. We feel good about having Trident insure our home.

I’m not sure that you are doing much to ensure that I have the lowest rates. You also misled me in saying I could get a discount due to my son being away at college.

Prompt attention to our request

Fast efficient service. Knowledgeable agent.

Friendly and knowledgeable service with very competitive pricing.

Laurie Wiley is an outstanding agent. She was prompt, extremely efficient in providing the information I needed and very helpful with her suggestions. I am grateful for both her patience, knowledge and immediate attention in helping me resolve all issues. I have been with Trident for many years. I am very appreciative of the staff’s continuous courtesy and skill. Absolutely I do not permit the use of my name name publicly.

The agent is very impressive with knowledge and experience and so I feel more comfortable with the this company

Customer Service, excellent customer reps, quick responses

Very good service

Very friendly service and ease in obtaining insurance. I would highly recommend Trident.

She was very responsive.

I asked for a rate comparison in July for a September renewal. I only heard this week and when I emailed to say I had questions, I received an "away from office" return email. In the meantime, my mortgage company paid the old bill so I believe I missed the opportunity to shop. I will be moving to a smaller more responsive agency as soon as I can.

Everyone has been friendly, responsive, and easy to work with, and they’ve always taken the time to answer my questions and make sure I have the right coverage. I definitely recommend them.

I like the personal touch, but turn around time could be better.