Prices too high. I received the same level of coverage $1,000 per year less from another broker.
Your customer service people like Tammy and others that I've worked with over the years have been great. You're just too greedy on your pricing.

Your rates are too high. As a “loyal” customer you need to do better.

Very efficient easy, by telephone and email. Thank you!

I liked how quickly I was presented with a policy I was happy with and everything was taken care of for me.

My needs were taken care of immediately. Thanks

Good value for the policies. Lauren Gyza is friendly, efficient and does not over sell.

Brittney Lodi was very helpful and patient. I always get a good response from Trident Insurance. Everyone is always helpful.

Obviously that Trident is looking out for my best interest in regards to rates and coverage. Melanie Burns was great to work with regarding my insurance needs for auto, home and my umbrella policies.

You treated me like a person, not just a client.

What do you even do?

Overall satisfied with response and advice from Trident. We leased a new car recently and adding it to our auto policy and dropping coverage on a car we sold were easy and seamless. The staff I worked with on the phone were great.

I would like to feel as though someone at Trident is looking out for our best interests by reviewing our insurance periodically and reaching out to us with suggestions for how we might upgrade, consider other coverages, or find less expensive coverage, etc. I feel as though I always have to take the initiative; it does not feel like a partnership, which I would like to have with my insurance broker.

Thank you for listening.

The insurance adjuster was very professional, on time and did his job well. I wish I had picked a lower deductible.

Excellent, above and beyond, personal service.

Professional,courteous and excellent communication.

Poor customer service

I have to commend one agent specifically, Stephanie Brod! If Stephanie gives me info, I feel it’s the most accurate than any other agent that I spoke to with Trident and other insurance companies over the years.
She’s professional and a perfect blend of business, friendliness and overall customer service. Also, I feel with Stephanie she will compare my premium with other insurance companies thoroughly. I try to do my best to understand how the insurance industry works and that I’m insured enough.
On the flip side, we have a pending claim (deer into car) and it seems long for the claim approval and for repairs to begin . The adjuster should be updating us via email or returned calls promptly/regularly. This is disappointing. The shop owner is doing his best to update us and waiting on rep approval.

Everyone was friendly, the price was acceptable, and a positive recommendation from my agent Sharon was all I needed. A positive experience.

I need to pay my insurance and I am worried it is not getting paid

The home insurance premium rapidly increases, which is totally unacceptable.

Slow service and inflated insurance quotes

Waiting to understand car insurance options. I spoke to someone in Cherry Hill office on 12/15 and still no call back

Jeanne Ricciuti was very professional and thorough. Her patience during the entire closing process was top notch! This is the second home I purchased where Trident was involved in, and I couldn't recommend them enough.

Laurie Wiley is so helpful and so knowledgeable. She goes above and beyond.

Easy to work with and receptive to comments

Always polite when i call and quick to resolve said problem.

Always available to answer questions. Decent quotes

Professional prompt service!

The professionalism and expediency.

Good communications

Quick and responsive answers to my many questions.

I received helpful advice from Will Pappa, and from Tammy Spear with Chubb.

Quick responses to questions and research the best plan for you.

Requested help about homeowners insurance and got no response.

always helpful, responds immediately and finds the best deal!

I am not able to access my account and it doesn’t seem to be able to be resolved. I am getting divorced and took my exs name off. I had my new user name and password and was able to log in. A glitch then occurred and put my exs user name and password back!!! I need this resolved ASAP.

Excellent service Matt helps me through the process. Thank you

Tracey Bertolino, our supposed representative, is highly unresponsive. We need changes to our policy ASAP, only to experience little to no response. We would like to hereby request a new Agent ASAP. Please confirm his/her name and contact information.

There was excellent communications, and my issue was handled efficiently.

Best service ever!

I called to ask why my raes jumped up 97% YOY and before I was even asked my name, I was told that rates simply went up. It was as if the person I was speaking with just didn’t want to look into anything at all. They just were hoping a quick generic response would be enough to satisfy me. I went ten minutes later to a local insurance agent who then saved me just under $4000 for better coverages all around on my auto and home. Zero customer service is why I will never come back as a customer

Kind and good service

Excellent customer service, professional one on one support when contacted and quality products at an affordable price .

I've had outstanding inquiries that have gone unanswered. It feels like I have to keep following up

Agent help in adding a new vehicle and removing another

They don't rush you they answer every in all questions and if you're unsure they take their time and try to explain things very very well felt very comfortable no pressure the bottom line was the price was extremely well also so I took them

Nice, fast response. Great service and support. Very knowlegable.

I called trident because I was shopping for cheaper insurance. Hartford had me signed up so fast I didn’t know what happened! I had trident check out insurance for me when I bought my house. They recommended Progressive. I called trident to see if there was anything out there cheaper. Listen to this-the receiver of the call sent a message to the broker and said I needed it the next day (I requested that). And the broker called me the next day to tell me Progressive was still the best. This blew my mind that she would get it for me the next day! I was so happy to work with trident because of all of this!

Excellent customer service. Easy to make changes when we moved.

Staff is super helpful and responsive.

Their adjuster added more square footage to the house than we have. Premiums are high but we did have a problem with our car that we took care of