Agent was the worst insurance agent I’ve worked in 50 years of insurance needs. I will be closing all my policies in the near future because of my discourteous, unresponsive, unprofessional and condescending agent Kellie Hedrick.

They were very helpful and good rates

Kevin and his team were thorough, and also saved us a considerable amount of money.

Trident takes care of the insurance on our condo, along with our downstairs neighbor with whom we constitute a 2 unit condo association. The initial placement of the coverage worked very smoothly and the premium seemed fair and reasonable based on our research. Renewals each year have been handled smoothly-- slightly longer lead time would be helpful in future, but otherwise no criticisms.

There was a mistake on my credit report and resulted in a higher premium

I would like more detailed renewal information including comparison of quotes and year over year changes related to both pricing and terms/conditions.

Trident has been responsive very quickly after we reach out with questions. Just recently we were able to work with Tammy Spear to lower our car insurance and bundle our home and auto policy. We ended up saving over $2000 thanks to her hard work!

Trident is very helpful during the annual renewal process however when I had to file a claim this past year the office hours were very limited and they weren't able to provide any assistance in regards to the claim process, what to expect, etc. Fortunately Safeco, my current insurance company was pretty easy to deal with but everything was done through the app, email, and text. When I called Trident initially it would have nice for someone to explain things to me first, prior to going through the claim process since it was unfamiliar to me. Thanks.

Pr

Laurie Wiley is thorough, very knowledgeable and helps me understand my policies.

Prompt courteous response to auto insurance concerns.

quick efficient and great price

Requested multiple times to shop my insurance for a better price. And asked multiple times for help with technical difficulties on the website because i couldnt access my info / cards

Associates and representatives I worked with were truly professional, knowledgeable, and followed up with a had questions. Everything was done via email, and I felt very well and informed and understood the products I was purchasing.

relatively easy

Recently my daughter was in a horrific accident, thankfully she survived a tire blow out on the highway but the car flipped three times and was totaled. I filed the claim right away and heard nothing until 3 weeks later the tow company called and said I was racking up quite a bill. After emails and phone calls back to Grange I was told I waived collision on the car back in October. I had no reason to have done this, I never have in the past and have owned many cars. I took the hit but found it unacceptable that I was never told this by Grange before I started bothering you for answers.

You agents were very helpful and attentive to my needs in a short amount of time

Request updated insurance quote several times without response

I have had quite a few issues with HomeServices Insurance, but Denise Mattia was the only person who could solve them. She took over my account from my non-responsive rep and helped me with both my home and auto insurance. If it wasn’t for Denise, I would have found another company. I am only staying due to the service she provided.

Leslie is amazing. Very thorough, knowledgeable and helpful. I have been working with her for years. I trust her and appreciate her help and guidance.

Jose was very attentive and thorough. He explained all my options and understood my priorities. I appreciated his help and foresight so much.

I liked the customer service and fair pricing

Annual rate has increased significantly. No longer competitive. Filed a claim last summer. Neighbors had same/similar wind damage. Mine was the only one denied. Had coverage through Trident for 10+ years and first claim was denied. I can't trust them to be there when I need them.

Ethan was great, very patient with my questions and concerns, and in the end helped us save a significant amount of money

Dominick was very helpful and set up my new insurance easily and canceled my old. Process was seemless.