I don’t recommend any body.

It has been very frustrating the last two times I have called Trident about adding my daughter to our auto insurance. The first time, the person who answered the call kept challenging me about adding my daughter, saying “you know this is going to cost you a lot of money”, as if I had a choice to add her or not. The second time I called to add a third car, the same woman answered and was incredibly rude. She repeatedly said she was too busy, there are two people in front of me, and that it’s a Thursday before a holiday weekend and she gets off work soon, so no promises that my request would be processed. It’s now 6 days later…

Whenever I have a question, need a policy looked at, my rep is quick to reply, with help.

Jose Figueroa is the most knowledgeable, courteous, and professional agent that I’ve ever dealt with.

The whole process was very quick and efficient.

The rep was super helpful and answered my questions, found multiple options in changing insurance companies and saved us a great deal of money!

Getting in touch with someone is a challenge and communication is not great.

They found me the best rate even after calling around there was no one cheaper.

easy to work with

It was very evident that the woman, Lisa Wilkinson, who assisted me felt I was a waste of her time. I learned later that she was retiring within a day or so of my closing, which explains a lot of the rudeness in emails and phone call interactions. When a customer says they are brand new to the process and has questions and is confused and looking for guidance, being treated like an annoyance and not receiving guidance on basic things- such as the fact the home insurance company outsources a home inspection to another company and it is required during the first and subsequent years- leaves the customer wondering what level of service would be provided if or when the insurance should ever be needed, and whether it would be wise to renew. Fortunately, other Trident team members were very helpful and kind in subsequent interactions.

Great listener, completed task with ease and friendly and understanding English

The Trident staff is always courteous, gracious thorough, exacting, supportive, detailed, friendly, helpful and everyone gets A double plus. I have been with Trident for twenty-three years and never came close to being tempted to investigate other companies. This is an outstanding service business.

Quick and easy and friendly

Dan was great...quick turn around and we ended up saving a lot of money...we are super happy!

Tim Lowry is the BEST

Our experience with Trident had zero issues, very helpful, constant communication and worked with us with all of our questions.

Slow turnaround time for the process of obtaining home owners insurance and required documentation for the purchase of a home.

When I called about my policy and why it increased by $400 I was told that everyone was ready. For me that was included and I told the agent I would probably shop around. He was descending and I did not like his attitude. I went through progressive and got to see all the see that I had with you guys and you got it for less than what my new payment is 754 with you guys it was I think 811 and they wanted it to go up to 1200.

I was very satisfied with the professional way I was treated by the agent at Trident Insurance Agency. They listened carefully to my needs, everything went smoothly, and my issue was resolved very quickly. I highly recommend this agency and will definitely recommend it to my friends.

Competitive rates, excellent service

I have been a client for about 16 years. In that time there has never been an initiative on your part to review my coverage, consider changes.
Whenever I have called with a question or new situation, I have gotten help; but as time passes, I do wonder what the point of an Agency is..

I did not get the proper help from the trident representatives. I reached out to trident multiple times and the representatives are rude and not helpful . So I decided to move my insurance to someone else.

When we lost our brokers/agent, we were not assigned another one. We just have to keep calling the phone number on our policy. Although the woman we speak to all the time is wonderful, but it would be nice to have an agent to call when we need it.

Agent was the worst insurance agent I’ve worked in 50 years of insurance needs. I will be closing all my policies in the near future because of my discourteous, unresponsive, unprofessional and condescending agent Kellie Hedrick.

They were very helpful and good rates