Everyone has been friendly, responsive, and easy to work with, and they’ve always taken the time to answer my questions and make sure I have the right coverage. I definitely recommend them.

I like the personal touch, but turn around time could be better.

Very responsive to requests

Attentive service

everyone was extremely helpful

I had a great experience with Trident Insurance Agency. They were professional, knowledgeable, responsive, and made the entire process easy. I would definitely recommend them to others.

Nancy Ryder was extremely helpful during my remarketing process. She provided clear explanations, guided me through each step, and ensured the transition to Travelers went smoothly. I’m grateful for her professionalism and care.

Trident continually let my premiums increase to the point where I shopped around myself and found better coverage and saved almost $2000 per year. If I am paying an agent I expect service such as a yearly review at renewal time to get me better rates. I have moved on.

When my home got a stucco remediation a few years ago, trident updated my policy but I see the home is only listed as vinyl on my policy, not vinyl and stone. The stone addition was expensive and I want to ensure if it's damaged, it will be replaced with same quality product and workmanship. I will have not received an update to my policy on this topic

When we had an issue in our home, our agent responded quickly and professionally and worked with us directly throughout.

I'm going by what my realtor said when I first purchased the home. He said it appeared to be an excellent policy

Very easy to deal with had all of our paperwork ready to go.

Automated phone answering. Failure to retur phone calls. Failure yo provide quotes as promised.

Kevin was absolutely wonderful to work with and saved me a bunch of money!

I don’t know what Trident does besides getting a fat commission for our insurance policy. We received our new premium directly from our insurance company without any contact from Trident. We had to reach out ourselves to Trident in order to get an explanation on the increased cost. Why do we even need an agent?

Excellent customer service.
Knowledgeable and quick

My current agent-Denise Mattia did a thorough review of my policy coverages. Excellent service

Kevin was the absolute best. He explained every single aspect of the process with detail. Kevin was so patient. I have recommended Kevin to everyone I know!

Communication was excellent and the price quoted for homeowners policy was the best!

The coverage is great, the people there are amazing and they are not a hard sell. However, I do wish there was a more informative and personalized website. If policies were available online and searchable, it would be an asset. Although I haven't yet made a claim, I am sure the people will make it manageable for me.

Bernadette Golden was a great help thru the whole process

I was continually sent emails intended for someone else.

Ease and professionalism

Easy to work with

Easy and efficient