Recently my daughter was in a horrific accident, thankfully she survived a tire blow out on the highway but the car flipped three times and was totaled. I filed the claim right away and heard nothing until 3 weeks later the tow company called and said I was racking up quite a bill. After emails and phone calls back to Grange I was told I waived collision on the car back in October. I had no reason to have done this, I never have in the past and have owned many cars. I took the hit but found it unacceptable that I was never told this by Grange before I started bothering you for answers.

You agents were very helpful and attentive to my needs in a short amount of time

Request updated insurance quote several times without response

I have had quite a few issues with HomeServices Insurance, but Denise Mattia was the only person who could solve them. She took over my account from my non-responsive rep and helped me with both my home and auto insurance. If it wasn’t for Denise, I would have found another company. I am only staying due to the service she provided.

Leslie is amazing. Very thorough, knowledgeable and helpful. I have been working with her for years. I trust her and appreciate her help and guidance.

Jose was very attentive and thorough. He explained all my options and understood my priorities. I appreciated his help and foresight so much.

I liked the customer service and fair pricing

Annual rate has increased significantly. No longer competitive. Filed a claim last summer. Neighbors had same/similar wind damage. Mine was the only one denied. Had coverage through Trident for 10+ years and first claim was denied. I can't trust them to be there when I need them.

Ethan was great, very patient with my questions and concerns, and in the end helped us save a significant amount of money

Dominick was very helpful and set up my new insurance easily and canceled my old. Process was seemless.

Dominic was professional, knowledgeable & extremely patient with us. He never made me feel pressured.

Excellent service from Nancy Ryder will definitely recommend!

The website is easy to understand, your agents and customer service associates are very helpful. They were able to find a policy that fit my need and budget and still have good coverage

Timely service. Great representative

Since initiating coverage 9 years ago we have only experienced very attentive communications and service.

Your agency reps show absolutely no care for their customers. All of them are terrible. I don't know why anyone would do business with you including myself, we are leaving asap.

Great customer service and they shop the best rates for us each year

Great coverage and competitive pricing on a condo insurance policy!

The lady who used to help with, Tammy Spear, moved to a different section. And a Jennifer (based in MN?) took over - very unresponsive to my email inquiry.

I’ve been with Trident for years. When I needed to adjust my policy, the price was very high and with limitations. I shopped around on my own and received better coverage for significantly less. I was surprised because Trident is an agent and I thought they would also be able to shop me around for a better price, but only quoted me with Safeco, my existing insurance provider. I explained to the agent why I needed to cancel, and she simply complied, no offer to try to compete. I’m disappointed to leave Trident.

Agents were unresponsive and showed a lack of ability to provide adequate coverage and pricing.

I sent an email with my request and in a couple of days later and agent reached out to me and made the insurance change that I was looking for

You are umbrella policies And my agent Danielle is the best

I am impressed and highly satisfied with the services that I received from Laurie Wiley from Trident Insurance.

PtL ❣️I appreciate the ability to reach a person quickly and the customer service response by Mr Hill is very good .