Great customer service and they shop the best rates for us each year

Great coverage and competitive pricing on a condo insurance policy!

The lady who used to help with, Tammy Spear, moved to a different section. And a Jennifer (based in MN?) took over - very unresponsive to my email inquiry.

I’ve been with Trident for years. When I needed to adjust my policy, the price was very high and with limitations. I shopped around on my own and received better coverage for significantly less. I was surprised because Trident is an agent and I thought they would also be able to shop me around for a better price, but only quoted me with Safeco, my existing insurance provider. I explained to the agent why I needed to cancel, and she simply complied, no offer to try to compete. I’m disappointed to leave Trident.

Agents were unresponsive and showed a lack of ability to provide adequate coverage and pricing.

I sent an email with my request and in a couple of days later and agent reached out to me and made the insurance change that I was looking for

You are umbrella policies And my agent Danielle is the best

I am impressed and highly satisfied with the services that I received from Laurie Wiley from Trident Insurance.

PtL ❣️I appreciate the ability to reach a person quickly and the customer service response by Mr Hill is very good .

The agent was attentive and knowledgeable for the insurance I needed.

I tried to get a lower quote with different providers but did not get much help so switching myself directly to another provider

Danielle Ingraffia is a rock star. I wish every service provider I worked with was like her. She should be an owner of Trident. She’s always looking out for us and our dozen insurance polices!!

Your prices are not nearly as competitive as they used to be.

Very knowledgeable, friendly people.

Prices too high. I received the same level of coverage $1,000 per year less from another broker.
Your customer service people like Tammy and others that I've worked with over the years have been great. You're just too greedy on your pricing.

Your rates are too high. As a “loyal” customer you need to do better.

Very efficient easy, by telephone and email. Thank you!

I liked how quickly I was presented with a policy I was happy with and everything was taken care of for me.

My needs were taken care of immediately. Thanks

Good value for the policies. Lauren Gyza is friendly, efficient and does not over sell.

Brittney Lodi was very helpful and patient. I always get a good response from Trident Insurance. Everyone is always helpful.

Obviously that Trident is looking out for my best interest in regards to rates and coverage. Melanie Burns was great to work with regarding my insurance needs for auto, home and my umbrella policies.

You treated me like a person, not just a client.

What do you even do?

Overall satisfied with response and advice from Trident. We leased a new car recently and adding it to our auto policy and dropping coverage on a car we sold were easy and seamless. The staff I worked with on the phone were great.

I would like to feel as though someone at Trident is looking out for our best interests by reviewing our insurance periodically and reaching out to us with suggestions for how we might upgrade, consider other coverages, or find less expensive coverage, etc. I feel as though I always have to take the initiative; it does not feel like a partnership, which I would like to have with my insurance broker.

Thank you for listening.