So far so good.

We signed our contract 7 months ago and the foundation still has not been poured. Our county does not require any building permits so that was not an issue. From the beginning we were not given a step by step process of exactly what we/owners needed to do and a timeline - such as Tilson needed our bank's release of lien, when to have electrical installed, water meter installed, when to get septic permit, when to build the dirt pad. After our stakeout meeting, we did not have any communication with Tilson for approximately 6 weeks. We made revisions to the initial drawings (added more electrical outlets, couple of other minor items, nothing major), and 6 weeks later, nothing had moved forward.

The time it takes before they start is extremely long and irritating. I waited like 6/7 months now and still have not started building yet. It's ridiculously long

We worked with Sydney Palmy at the Spring location, and she was phenomenal. She was exceptional in delivering customer service and made sure we understood the process of getting ready to build with them.

The Easy Buy Program is a great way to build a home!

We are building a modern home, but Tilson wants to put in toggle light switches, not flat ones. They want $2100. I could buy it for $300 and do it myself, which I am. I am not recommending them. I don't understand why they can't switch that over to be in today's time. It shouldn't cost much for them, maybe $200.

Julie Hersey is an outstanding person, who listened to our needs and was knowledgeable about things that would or might not work. She never guessed at anything, she would call someone to be certain.

They have been very helpful in figuring out the home-building process for a first-time homebuilder and everything with the permits. The communication and updates have been really good.

Everyone has been incredible accommodating. I expected the process to be stressful and it’s been such a smooth process.

The sales and design process went well and the building process has been great so far! The independent inspector we had come out pre-drywall spoke highly of the quality of materials and work.

Overall customization was great, so many options was great , staff very knowledgeable in every aspect of there job.

They were very pleasant, organized, and informative.

Friendly people, especially john Little, and all willing to help when one or the other was out of the office.

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I have recommended Tilson Homes!

People there are extremely helpful with any questions you have!

The whole experience from sales to building was great.

Everyone is very friendly and informative. Great to work with in customizing plan with what you want.

I would look no further if you want to build a home. The team has been has been absolutely amazing!!

Homeowner does not want to leave a comment.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all my expectations.

Educate sales reps and hold them accountable if they miscommunicate details to your customers.

excellent service

John Little was very informative about the process of the build and our superintendent Chris Hinson did a great job getting us in our house in a timely manner.

Recognized Excellence

Recognized Excellence - Our superintendent, Chris Hinson did a great job keeping things going on schedule and attending to our questions. We really appreciated his attention to details in our build

They have taken care of any obstacles and it has been very easy

Communication

Communication - Excellent

Attention to detail. Personable personnel: Julie Hersey and Thomas Wolcott

Additional Comments

Additional Comments - Easy to work with Julie in Spring. She is very personable and knowledgeable. If she doesn't know the answer, she will find out and get right back to you. The entire Spring office is the best!!

Communication

Communication - Always call you back

Quality Of Workmanship

Quality Of Workmanship - Thomas is especially detailed oriented with quality of work.

It was a bit of a lengthy project for time.

Recognized Excellence

Recognized Excellence - I would like to recognize Julie Hersey, our salesperson, for being very friendly and outgoing. Jerry, who did the stakeout, was knowledgeable, kind, and considerate. Thomas Wolcott has done an outstanding job building the home and communicating with us. He was very helpful and wonderful to work with.

Additional Comments

Additional Comments - We love the home, and everything was good. One window had a manufacturing malfunction, but they are replacing that tomorrow. So far everything else is good.

Overall I am satisfied. Many areas Tilson did a great job, and several areas need improvement.

I do not wish to add a comment.

Additional Comments

Additional Comments - I enjoyed working with Tilson Homes and the experience was great.

Recognized Excellence

Recognized Excellence - All the crew was excellent, even the trade crew.

Additional Comments

Additional Comments - If you are looking to build a home, go with Tilson.

No comment.

Ever since we changed project managers things have turned around 100%. Danny is amazing and makes this process not only endurable, but enjoyable again. Things have gone smoothly and we really impressed with his knowledge and ability to get things done. Thanks, Danny

Tilson made the whole process of building our home easy and affordable!

Areas Of Satisfaction

Areas Of Satisfaction - My home was completed a lot faster than expected!

Recognized Excellence

Recognized Excellence - Julie Hersey, Jerry Butler and Chris Coffin

Overall, it was a good experience. We ran into some hiccups, but most of them were resolved quickly.

Areas Of Satisfaction

Areas Of Satisfaction - Kolton was great!

Additional Comments

Additional Comments - John was amazing, extremely patient with each and every request. We did a customized Canyon floor plan and he made sure it had everything we wanted. The whole experience has been smooth with a clear process. The builder and crew are amazing too, they're working really fast. I can't wait to move to our new house soon!

The working from the start of the process to creating the home, to building, to completion, to providing the keys to us was seamless and well orchestrated.

Additional Comments

Additional Comments - John Little was outstanding to work with in customizing our floor plan. His extensive experience and dedication was very appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I want to recognize John Little, salesperson and designer, and Chris Kaufman, the builder on location and who kept the contractor's operations, for their exceptional service.

Additional Comments

Additional Comments - I am very satisfied.

Very professional to attend the customer but they need a good manager construction, because our river model house is a 3/2 house less than 1400sf, we corrected many mistakes while they were building it, and we saw that they did not cover the bathtubs when they were working with another material and that caused damage and scratches, when they installed the kitchen and bathroom cabinets, they also had many scratches and dents, they corrected them but they are always visible, we noticed many ants and insects coming out of the door frames and it turns out that they did NOT seal above the door frames, the granite in the kitchen and bathrooms was not treated with sealant and was not polished well, when water falls it stains, my husband had to seal above the door frames, when they delivered the house to us it was dirty too and for not complaining to the construction manager who did not check that. We know that our house is not a mansion but they should be careful..

Communication

Communication - Yes they are so nice and professional construction company

Recognized Excellence

Recognized Excellence - Service from the office is great, and thanks to be nice with us.

My wife would be able to answer this better than me.

Recognized Excellence

Recognized Excellence - Zach Jimerson and John Little

Additional Comments

Additional Comments - Great experience in building my dream home

So far our experience building our home has been great. We are building in a rural area, without a lot of options for builders. Many of our neighbors are watching our home go up, and several have already contacted Tilson for more information..

Communication

Communication - Ross was an exceptional sales person to work with.