We signed our contract 7 months ago and the foundation still has not been poured. Our county does not require any building permits so that was not an issue. From the beginning we were not given a step by step process of exactly what we/owners needed to do and a timeline - such as Tilson needed our bank's release of lien, when to have electrical installed, water meter installed, when to get septic permit, when to build the dirt pad. After our stakeout meeting, we did not have any communication with Tilson for approximately 6 weeks. We made revisions to the initial drawings (added more electrical outlets, couple of other minor items, nothing major), and 6 weeks later, nothing had moved forward.
The time it takes before they start is extremely long and irritating. I waited like 6/7 months now and still have not started building yet. It's ridiculously long
We worked with Sydney Palmy at the Spring location, and she was phenomenal. She was exceptional in delivering customer service and made sure we understood the process of getting ready to build with them.
The Easy Buy Program is a great way to build a home!
We are building a modern home, but Tilson wants to put in toggle light switches, not flat ones. They want $2100. I could buy it for $300 and do it myself, which I am. I am not recommending them. I don't understand why they can't switch that over to be in today's time. It shouldn't cost much for them, maybe $200.
Julie Hersey is an outstanding person, who listened to our needs and was knowledgeable about things that would or might not work. She never guessed at anything, she would call someone to be certain.
They have been very helpful in figuring out the home-building process for a first-time homebuilder and everything with the permits. The communication and updates have been really good.
Everyone has been incredible accommodating. I expected the process to be stressful and it’s been such a smooth process.
The sales and design process went well and the building process has been great so far! The independent inspector we had come out pre-drywall spoke highly of the quality of materials and work.
Overall customization was great, so many options was great , staff very knowledgeable in every aspect of there job.
They were very pleasant, organized, and informative.
Friendly people, especially john Little, and all willing to help when one or the other was out of the office.
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