The customer service team lack communication skills. The response time to answer questions or address concerns is over 2-weeks or no response at all.TBA has caused stress and anxiety from the start of the project 7 months ago.

The materials are fairly good, but it wasn't exactly what we expected.

It couldn’t have been any easier to get this done, we highly recommend it.

Communications with sales, customer service and installer.

Scheduling was difficult.

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Definitely would recommend to others. The experience meet our expectations and beyond.

From the start to finish, I've been pleased with the process. Michael Griffin explained everything clearly. Danette Hinson and I have spoken numerous times, mostly initiated by me. She was very professional, and explained things in understandable detail. Ruben installed our shower and was on task from start to finish. He explained things clearly when asked questions. All in all, my wife and I are very pleased with the way our shower turned out.

Easy to work with and very responsive to questions . Arrived on time and finished the same day! Danette was extremely helpful through the entire process.

Unfortunately I selected a countertop that I was told was available and then after doing the paperwork and paying in full I was told it was not available. However, other bath places showed that had that same color but for some reason they were unavailable to get it what we wanted so we had to settle because we already paid in full.

Overall exceptional service.

Communication is terrible and I have to be the one to reach out everytime to get an update on the part for my shower

Cost

It was a good experience from start to finish. The progress went just as they projected and was very hands-off for me.

Very professional company from my first phone call with their Representative. Excellent service in my emergency situation.

Was very satisfied with the installers Sam & Alysa. Just thought the price was a little expensive.

It took an unusually long time to get the install started despite a promise of a quick install. The cost was double the price of a bathroom of it’s size, the supplies took an unusually long time, they did not install the tiles that were promised me and I had to make two changes in order to get the project started and the office was not prompt in returning calls.

Quality workmanship. Efficient process. High price.

I was very happy with the whole process. Salesman who came to my house was nice and knowledgeable. The installer, Nick was great. I couldn’t have been more pleased with him. Your company is very professional

The workers did there job and were neat and thoughtful
Unfortunately they did not get something they needed at a favorable time to complete the job within 4 days I had allowed for the job.
I am still waiting for my shelves and grab bar to be in stalled

Installation was done in one day.

lower pricing

Good quality and professional service.

The whole experience was good including options for the bath, the sales person, the support people and the installer.

Everyone I had contact with was professional and polite. They remained pleasant regardless of how many questions asked.

This was my first experience with The Bath Authority. I was a bit apprehensive, but our salesman (Mike) was informative and no pressure. I liked the variety of selections offered and “no pressure” attitude. The concierge (Tenique) kept me informed and the installers (DJ and Jarett) were professional and engaging. I was happy with the entire process.

My 2 day shower replacement is now going on 2 weeks! The installer installed my doors wrong and flooded my bathroom causing it to leak through the floor and into my finished basement the first time I took a shower. When I called to complain, the manager said he’d have the installer out to fix it last Friday. The installer never came out, and when I texted him he said it would be another week before he could get out there. Horrible experience and service. Especially since I’ve already paid.

Told installer I wanted to keep showers paying head and flex hose and hot- cold facet !! He threw them away!!

Good value. Good people.

I would not recommend based on the salesman. I would recommend the installer.

Everyone who worked on this project was professional and friendly.

Process painless

The installation was great but it is very difficult to get an appointment when there is a problem and trying to get someone to check out the problem.

I loved everything about this experience. From Sales to the finish product, every person we came into contact with or associated with from this company was top-notch. I love our new bathroom! Would highly recommend!

Good work. It took only one day.

The crew that installed our new shower was first rate.

The work that Ryan and Jaden were awsome, They took the time for me if I had questions they answered my concerns they involved me in very step they went beyond

HONEST AND TOOK A LOT OF TIME WITH US

Overall job despite some bumps

this was the worst bait and switch ever.

install was quick and they did a beautiful job getting me access to a shower. The weather was tornado like and they were working through the rain and wind like troopers to get stuff in and get the install done quickly.

There is a hole through the wall of the show at the left end of the handicap bar installed. The glass has not been delivered and installed and I am worried water is going to come under the door after it is installed. We have issues and can't seem to make contact They took the final installment payment through Upgrade before the installation of the glass which is not now installed.

Crew seemed very experienced and professional. Took care not to cause any damage to my property. Did an awesome job, and cleaned up after themselves.

There was a leak problem after the bathroom was finished which took awhile to repair. I was very pleased with the results of the remodel though!

High quality work completed by reliable people in a timely manner.

Make the installation more convenient. (See below)

Overall, we had a very positive experience from start to finish with Bath Authority.

good worksmanship. although the contractors did not show on the appointed day.

I feel like the remodel was still significantly over priced even after a long negotiation.

Sam the installer was very good, and I would recommend him, but the service is very bad. We have been waiting for 2 months to get a sink put in, but we keep getting the runaround.