Salesman Jason was very low pressure. Concierge Tenique was available with answers to all questions. Installers Barry and Sterling treated my home with respect and did an excellent job.

The installer took his time to do the job correctly, as always a few little issues popped up and he handled them professionally and made sure to do things the way they should be done.

Alexa was great to work with. My salesman, Kane was great. I love the tub.

The overall experience is relatively painless. You are spending considerable money but I can say it was worth the price.

Over-priced and a couple things were not great. For what I paid, everything should have been smooth.

Our whole experience with the Bath Authority team made the process seem less.

He covered my floors to protect them. His work was excellent.

I expected the shower to be of a higher quality. I would have liked a door handle on the shower.

I did not receive the doors I ordered

I like the product

Great people,good follow up and communication.

The workmanship was great. Did use covers on fkoirs, reworked where drain was and needed to be. Cleaned up well afterward. Worked while rain delayed a little bit then completed then finished job. Was very respectful to family.

Worker was excellent Did a great job

So far it was perfect for me.

Fill out an order form while the salesperson is there. Too confusing flipping their iPad at your face

We love our shower, but wish we went with tile. We could have done our entire bathroom for the same price as we paid for the shower.

A tad expensive

The reason for my ultimate disappointment was the way the shelving was handled (or not, as the case may be) - because it was never ordered! If I had not followed up on it, I would never have received them! That was a real black mark against this company, and the explanation for the lower rating.

Everything went smoothly on time communication was good and I’m very happy with the end results.

Great communication and got the job done.

My bathroom is not right. It’s supposed to be a gray floor. I have not had hot water in over a week. Parts are missing. It’s not all the way hooked up.
They’ve wasted my time they’ve not answered phone calls. I would love for somebody to call me and I’d love to talk to them 443-243-3715.

Installation was excellent but company communication was lacking.

They were able to quickly to address and satisfy a concern that I noticed during the installation.

They were very knowledgeable, efficient, friendly & polite. The finished product is beautiful & well done.

The shower is mostly unusable. The base does not come out as far as promised. Handicapped daughter cannot fit in it.