About this company
The Bath Authority
"At The Bath Authority, we put our customers first… a lot of companies might say this but we live it! Our entire bathroom remodeling team from the founders of The Bath Authority to our production department, sales team, customer service reps, and installers, all of us are solely focused on the customer first!"
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Photos 96
Reviews 1260
Of 1282 respondents, 1260 left a reviewRecent reviews
Lindsey D.
Everything went smoothly on time communication was good and I’m very happy with the end results.
Helen W.
Great communication and got the job done.
Charmaine W.
My bathroom is not right. It’s supposed to be a gray floor. I have not had hot water in over a week. Parts are missing. It’s not all the way hooked up.
They’ve wasted my time they’ve not answered phone calls. I would love for somebody to call me and I’d love to talk to them 443-243-3715.
Ron P.
Installation was excellent but company communication was lacking.
Rich W.
They were able to quickly to address and satisfy a concern that I noticed during the installation.
Carol P.
They were very knowledgeable, efficient, friendly & polite. The finished product is beautiful & well done.
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Lisa H.
The shower is mostly unusable. The base does not come out as far as promised. Handicapped daughter cannot fit in it.
Eric S.
Great company from the consultation to the finished project. They have everything readily available for you to choose with physical samples and photos. A full bathroom remodel of your choosing done within 3 days. A Concierge Specialist to inform and reach out to you all along the way. The installation team will kinda blow you away with their skill. It was a great experience and we now have our new beautiful bathroom!
Ken M.
We submitted a Change order over 2 weeks ago and still have not received a response
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Barbara J.
Only took one extra long day. Installers did a wonderful job.
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Cathy R.
They were courteous and work was done when they said it would be.
Darren A.
The installation and professionalism of the installers, Travis and Dan, were a solid 10! The quality of the product is great but for the money, I think drywall finishing and paint should be included as well. Probably something that the initial sales pitch could have set up to make it a higher score.
Patricia A.
The sales person and his manager was honest and kept his word. The contractor was very meticulous regarding his work.
James J.
Once we got started the process went quickly.
Eric M.
Project is not finished.....one day install close but not complete and have had no communication as to when it will be done...... I feel scammed
Response
Michael W.
The communication was excellent. From the very start to the very end, I always knew where we were at in the process.
Lucille D.
The young man did a great job.
James W.
Just about everything from start to finish
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Review in Westminster, MD
Excellent work
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Patty G.
Dave and Kenny were a breath of fresh air!
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Lew H.
Did a great job!
Sharon M.
1-day job took a month and a half
Aida S.
Work finished on time
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Review in Cleveland Heights, OH
Beautiful job.
Employee was knowledgeable and professional.
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Cynthia W.
The customer service team lack communication skills. The response time to answer questions or address concerns is over 2-weeks or no response at all.TBA has caused stress and anxiety from the start of the project 7 months ago.
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