Make the installation more convenient. (See below)

Overall, we had a very positive experience from start to finish with Bath Authority.

good worksmanship. although the contractors did not show on the appointed day.

I feel like the remodel was still significantly over priced even after a long negotiation.

Sam the installer was very good, and I would recommend him, but the service is very bad. We have been waiting for 2 months to get a sink put in, but we keep getting the runaround.

The price is high, so make sure the salesperson listens to the customer be on time, and if the person can not afford it, except that.

Took almost 4 months for shower install. We had no usable shower for 2 months. We were told by salesman it would be completed in 4-6 weeks. We were never told we would have half a shower for 2 months. After spending $ 20,000 I would never recommend your company. It was a nightmare trying to get it completed.

The work, as promised has not even started.

All the work was done professionally and met my expectations.

We expected a much more professional outcome for the large amount of money we had to pay.

There were a couple of hiccups with the items but Anthony worked one on one with me to give me a great bathroom. Brian was a great installer, kind and respectful of me and my home

Professional works. Addressed all concerns and customer service made it sure that they get the contracts

Where should I start? The company was a day late starting (Granted they had scheduled on January 1st, a National Holiday). And instead of taking 2 days, it took 5 days and they never completed the project.

Additionally, the new walk-in shower LEAKS under the doors. The glass doors are hanging a half inch above the tracks and water splashes under them and onto the flooring.

The installer promised to come back Thursday January 8th or Sunday January 11th to finish, but no. Never called or showed. The company promised to call us back, but its been TWO weeks and no word from them either.

After we had originally met with the salesperson, we were excited for our dream bathroom. Instead its become an overpriced nightmare. Cannot recommend.

very professional, polite, and got the job done quickly

I had a defective shower niche installed, reported it right after installation, sent pictures to their support team but never received a call back. Seems customer support Anna quality are not important.

They left a large gap at top of shower all the way around. They claimed they do not do drywall but the shower should have went all the way to the ceiling. If the measurements were not correct they should have done a better job than just leaving saying it’s not their problem pretty much their attitude

The installer, Antonio was great and he did a really good job. But now after just a few months the show door is missing a part and not closing right. We have been trying many times to call for customer service but no one returns our calls, texts. We need someone to fix this problem.

Lack of communication. Wrong part was ordered and still waiting for shower to be completed.

Ordered the wrong door. Shower unusable for a month. Horrible customer service

I ordered a bathtub package from the sales guy. I wanted the backslash to go up to the chair rail as I did not want a shower with high walls. Also, they said they would put grab bars at the tub so I could get out of the tub. I could not see what this would look like ahead of time because there was an old garden tub in there and it came up to the chair rail. But they promised me it would look nice and I would love it. What I got was a bath tub with bare sheet rock walls around the tub. I can not even use this tub because the sheet rock would get wet and it would destroy the walls immediately. So the bath authority has given me a bath tub I can't even use unless I start a new order and pay extra for the short backslash and grab bars around the tub which should have come with the original order. So, no I am not happy!

Very expensive. I don’t know many that would pay this much. I guess we knew we had to have this done. But most people that I have told how much we paid for this have sticker shock and maybe I should have gotten more quotes.

Worse company to deal with. Poor communication and customer service. Took 5 months for our order to come in. The majority of our order was either not ordered or ordered wrong. Installation was to be done in 6 days…took over 2 months. Will never use or recommend this company

I liked everything about my experience with this Company from start to finish.

Salesperson was knowledgeable and polite. Work crew was great! I appreciated their work and professionalism.

Did not deliver the cabnets I ordered and made no condensation.