About this company
The Bath Authority
"At The Bath Authority, we put our customers first… a lot of companies might say this but we live it! Our entire bathroom remodeling team from the founders of The Bath Authority to our production department, sales team, customer service reps, and installers, all of us are solely focused on the customer first!"
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GuildQuality surveys
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Photos 96
Reviews 1240
Of 1262 respondents, 1240 left a reviewRecent reviews
Eric M.
Project is not finished.....one day install close but not complete and have had no communication as to when it will be done...... I feel scammed
Michael W.
The communication was excellent. From the very start to the very end, I always knew where we were at in the process.
Lucille D.
The young man did a great job.
James W.
Just about everything from start to finish
Review in Westminster, MD
Excellent work
Patty G.
Dave and Kenny were a breath of fresh air!
Lew H.
Did a great job!
Sharon M.
1-day job took a month and a half
Aida S.
Work finished on time
Review in Cleveland Heights, OH
Beautiful job.
Employee was knowledgeable and professional.
Cynthia W.
The customer service team lack communication skills. The response time to answer questions or address concerns is over 2-weeks or no response at all.TBA has caused stress and anxiety from the start of the project 7 months ago.
Steve L.
The materials are fairly good, but it wasn't exactly what we expected.
Chris M.
It couldn’t have been any easier to get this done, we highly recommend it.
Review in Akron, OH
Communications with sales, customer service and installer.
Response
Mahlon P.
Scheduling was difficult.
William P.
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Alvin S.
Definitely would recommend to others. The experience meet our expectations and beyond.
Response
Deforest H.
From the start to finish, I've been pleased with the process. Michael Griffin explained everything clearly. Danette Hinson and I have spoken numerous times, mostly initiated by me. She was very professional, and explained things in understandable detail. Ruben installed our shower and was on task from start to finish. He explained things clearly when asked questions. All in all, my wife and I are very pleased with the way our shower turned out.
Review in Willow Spring, NC
Easy to work with and very responsive to questions . Arrived on time and finished the same day! Danette was extremely helpful through the entire process.
Erin W.
Unfortunately I selected a countertop that I was told was available and then after doing the paperwork and paying in full I was told it was not available. However, other bath places showed that had that same color but for some reason they were unavailable to get it what we wanted so we had to settle because we already paid in full.
Response
Marcia P.
Overall exceptional service.
Ben W.
Communication is terrible and I have to be the one to reach out everytime to get an update on the part for my shower
Response
Review in Minerva, OH
Cost
Response
Robin M.
It was a good experience from start to finish. The progress went just as they projected and was very hands-off for me.
Kathy B.
Very professional company from my first phone call with their Representative. Excellent service in my emergency situation.
GuildQuality
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