The customer service team lack communication skills. The response time to answer questions or address concerns is over 2-weeks or no response at all.TBA has caused stress and anxiety from the start of the project 7 months ago.

The materials are fairly good, but it wasn't exactly what we expected.

It couldn’t have been any easier to get this done, we highly recommend it.

Communications with sales, customer service and installer.

Scheduling was difficult.

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Definitely would recommend to others. The experience meet our expectations and beyond.

From the start to finish, I've been pleased with the process. Michael Griffin explained everything clearly. Danette Hinson and I have spoken numerous times, mostly initiated by me. She was very professional, and explained things in understandable detail. Ruben installed our shower and was on task from start to finish. He explained things clearly when asked questions. All in all, my wife and I are very pleased with the way our shower turned out.

Easy to work with and very responsive to questions . Arrived on time and finished the same day! Danette was extremely helpful through the entire process.

Unfortunately I selected a countertop that I was told was available and then after doing the paperwork and paying in full I was told it was not available. However, other bath places showed that had that same color but for some reason they were unavailable to get it what we wanted so we had to settle because we already paid in full.

Overall exceptional service.

Communication is terrible and I have to be the one to reach out everytime to get an update on the part for my shower

Cost

It was a good experience from start to finish. The progress went just as they projected and was very hands-off for me.

Very professional company from my first phone call with their Representative. Excellent service in my emergency situation.

Was very satisfied with the installers Sam & Alysa. Just thought the price was a little expensive.

It took an unusually long time to get the install started despite a promise of a quick install. The cost was double the price of a bathroom of it’s size, the supplies took an unusually long time, they did not install the tiles that were promised me and I had to make two changes in order to get the project started and the office was not prompt in returning calls.

Quality workmanship. Efficient process. High price.

I was very happy with the whole process. Salesman who came to my house was nice and knowledgeable. The installer, Nick was great. I couldn’t have been more pleased with him. Your company is very professional

The workers did there job and were neat and thoughtful
Unfortunately they did not get something they needed at a favorable time to complete the job within 4 days I had allowed for the job.
I am still waiting for my shelves and grab bar to be in stalled

Installation was done in one day.

lower pricing

Good quality and professional service.

The whole experience was good including options for the bath, the sales person, the support people and the installer.

Everyone I had contact with was professional and polite. They remained pleasant regardless of how many questions asked.