About this company
The Bath Authority
"At The Bath Authority, we put our customers first… a lot of companies might say this but we live it! Our entire bathroom remodeling team from the founders of The Bath Authority to our production department, sales team, customer service reps, and installers, all of us are solely focused on the customer first!"
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Photos 96
Reviews 1285
Of 1307 respondents, 1285 left a reviewRecent reviews
Mary H.
Great people,good follow up and communication.
Carol C.
The workmanship was great. Did use covers on fkoirs, reworked where drain was and needed to be. Cleaned up well afterward. Worked while rain delayed a little bit then completed then finished job. Was very respectful to family.
Patricia H.
Worker was excellent Did a great job
William C.
So far it was perfect for me.
Thomas G.
Fill out an order form while the salesperson is there. Too confusing flipping their iPad at your face
Response
Tracey P.
We love our shower, but wish we went with tile. We could have done our entire bathroom for the same price as we paid for the shower.
Mary S.
A tad expensive
Carol C.
The reason for my ultimate disappointment was the way the shelving was handled (or not, as the case may be) - because it was never ordered! If I had not followed up on it, I would never have received them! That was a real black mark against this company, and the explanation for the lower rating.
Lindsey D.
Everything went smoothly on time communication was good and I’m very happy with the end results.
Helen W.
Great communication and got the job done.
Charmaine W.
My bathroom is not right. It’s supposed to be a gray floor. I have not had hot water in over a week. Parts are missing. It’s not all the way hooked up.
They’ve wasted my time they’ve not answered phone calls. I would love for somebody to call me and I’d love to talk to them 443-243-3715.
Ron P.
Installation was excellent but company communication was lacking.
Rich W.
They were able to quickly to address and satisfy a concern that I noticed during the installation.
Carol P.
They were very knowledgeable, efficient, friendly & polite. The finished product is beautiful & well done.
Response
Lisa H.
The shower is mostly unusable. The base does not come out as far as promised. Handicapped daughter cannot fit in it.
Eric S.
Great company from the consultation to the finished project. They have everything readily available for you to choose with physical samples and photos. A full bathroom remodel of your choosing done within 3 days. A Concierge Specialist to inform and reach out to you all along the way. The installation team will kinda blow you away with their skill. It was a great experience and we now have our new beautiful bathroom!
Ken M.
We submitted a Change order over 2 weeks ago and still have not received a response
Response
Barbara J.
Only took one extra long day. Installers did a wonderful job.
Response
Cathy R.
They were courteous and work was done when they said it would be.
Darren A.
The installation and professionalism of the installers, Travis and Dan, were a solid 10! The quality of the product is great but for the money, I think drywall finishing and paint should be included as well. Probably something that the initial sales pitch could have set up to make it a higher score.
Patricia A.
The sales person and his manager was honest and kept his word. The contractor was very meticulous regarding his work.
James J.
Once we got started the process went quickly.
Eric M.
Project is not finished.....one day install close but not complete and have had no communication as to when it will be done...... I feel scammed
Response
Michael W.
The communication was excellent. From the very start to the very end, I always knew where we were at in the process.
Lucille D.
The young man did a great job.
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