The installers were awesome!

They did a very good job cleaned up and took the trash with them.

Every step was explained

The overall experience is relatively painless. You are spending considerable money but I can say it was worth the price.

They were able to quickly to address and satisfy a concern that I noticed during the installation.

Did a great job!

The materials are fairly good, but it wasn't exactly what we expected.

Scheduling was difficult.

Quality workmanship. Efficient process. High price.

The whole experience was good including options for the bath, the sales person, the support people and the installer.

This was my first experience with The Bath Authority. I was a bit apprehensive, but our salesman (Mike) was informative and no pressure. I liked the variety of selections offered and “no pressure” attitude. The concierge (Tenique) kept me informed and the installers (DJ and Jarett) were professional and engaging. I was happy with the entire process.

Everyone who worked on this project was professional and friendly.

install was quick and they did a beautiful job getting me access to a shower. The weather was tornado like and they were working through the rain and wind like troopers to get stuff in and get the install done quickly.

good worksmanship. although the contractors did not show on the appointed day.

Took almost 4 months for shower install. We had no usable shower for 2 months. We were told by salesman it would be completed in 4-6 weeks. We were never told we would have half a shower for 2 months. After spending $ 20,000 I would never recommend your company. It was a nightmare trying to get it completed.

Every aspect of the job was great

Installers

The Bath Authority messed up my appointment. Stay home all day waiting and when I gpt an answer it was oh you weren't scheduled in the system. So sorry. If that was the other way they would have charged me. But for them so sorry.

Everything was as expected.

The promises made in the sales pitch were not followed. Products installed did not match what was described, and the room was a mess requiring deep cleaning after the installer left. There is still caulk stuck on our toilet and in our sink, and blue stains on our countertop. We had to clean caulk off the walls and facet. There are also gaps in the caulking where the acrylic connects to the wall.

Supposed to be a 1-2 day project that has yet to be completed 3 months later. Fly by night at best.

The price was too high but I had to have it done.

Liked the idea that I received a call back offering a rebate to make the project cheaper. That was the deciding factor to continue with the project.

The finished product is gorgeous!

We are happy with the products and the installation was good, however from the salesman was in our house we felt pressured to make a decision immediately without having time to think about it.

Excellent service and communication.

A bit costly

Quality of materials and installation The aesthetics. The functionality of the shower head, The water flow and pressure. The quality crystal clear glass.

At this time I am not able to recommend

This was definitely much more expensive that we expected. I prefer a more transparent pricing model where everything is broken down into cost of each material, labor expense, etc. because I feel like we probably overpaid this service. They did a beautiful job and I have absolutely no complaints about the people we worked with or the job they did. I only wish we could've seen a more detailed pricing breakdown.

DJ and his crew were great! I would highly recommend them!

The installers were awesome, very respectful and courteous. We love our new shower.

The workers are competent and very nice.

Salesperson Professionalism

Salesperson Professionalism - He is smart and experienced.

Sales Knowledge

Sales Knowledge - He knows the products!!!

D.J. And Alex were prompt, knocking on my door at 8am, right on time. They communicated clearly with me explaining the process and about how long they would be working. I was really surprised at how quickly my old tub and walls were taken down and the new installed! They covered my flooring to protect it while working and kept everything very tidy. I was surprised the install was complete by 2pm! I was then walked through how to work my new fixtures and we spoke about cleaning and the upkeep of my new tub. I was also given a handout for me to keep which further explained proper products to use to clean my tub. They did a great job and I love my new tub, my bathroom feels luxurious and bigger!

Great experience. Workers were professional and knowledgeable about the process and installation.

The proposal was clear and was designed to meet our expectations. The installation was a one-day event, with minimal disruption, and the installers cleaned up completely before they left.

The process was very smooth, and I’m quite pleased with the result.

The experience was wonderful. They were professional, had the job done in one afternoon. They cleaned up everything, when they were finished with the install. Both of them were very nice and pleasant, very respectful.

I did find another shower installer for $3k less but would require immediate payment.

D.J. and Alex did an excellent job.

It was all quite expensive, great work.. would hesitate only because of the price point

If anyone should ask

Yes, it all worked out

Quality work

I would absolutely recommend The Bath Authority to my friends and family. As a matter of fact, several of my close neighbors came to visit to see the final results and they were very impressed and inspired.

Yes, overall experience was positive.

Arrived on time, straight to work removing the old tub. Cleaned up, installed the shower and cleaned up all the debris prior to leaving. Fantastic job and my son loves his new shower and seat!

Excellent chance

Scheduling Accommodations

Scheduling Accommodations - It was easy.

Additional Comments

Additional Comments - They did a good job!

It took a little longer than we thought it would to get on the schedule but once the parts came in it was quick and our install team, DJ & Alex were great