Overall a good experience. Sales rep overpromised a bit on WHEN we would first hear about scheduling, duration of job, inclusion of job supervisor as part of job team, etc...setting up our expectations.

Yes, would tell them the price was reasonable, workmanship fine, but expect some communication/paperwork problems (which doesn't affect the roof work itself).

If I get the opportunity I will recommend The Third Estimate to anyone I know that needs a new roof

Fast and efficient

Once my deposit was made it was nearly impossible to get in touch with my “project manager “ I had to call Denise twice to get any sort of information . There were permitting issues as well

When calling or sending messages, please make sure you have the right customer and when you have the right customer, please make sure you are addressing the correct service they have contracted for. As an example, please don't call me to set up a window install when I'm getting a new roof.

You didn't take proper steps at the start of your procedure.

High pressure sales, rude salesman, poor communication among staff and with client, claims in advertising not met. Way overcharged, takes advantage of insurance company. Didn't take care of all issues they filed claims for with insurance. Had to hire someone else to do what the neglected to do! I would warn others not to use this companyt!!!! They don't care about people just money!

Everyone was super nice and very helpful. The job was done quickly and efficiently.

The sales team was very knowledgeable and the job was done efficiently and correctly.

Great company

Ease and comfort of all we had contact with

Several times I was told information or was assured of something and it was false or didn't happen

The team was on time and well organized. They were well trained and worked well together. They did a good job cleaning up. We are very pleased with our new roof!

Roof looks great

Job well done

The estimate process was good but communication during work was poor

A lack of communication. I wasn’t told that the roofers would not be coming after I called and was told they were working on it. Later I was told roofer went home and would come the next day. So, I ended up having to board my dogs an extra day.

Yes

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was b bit hard with follow up calls - I had to call & leave messages

I have already spoken to folks about the excellent introduction to 3rd Estimate by Mike Naples and the thorough care provided by the installers. These two parts of the process were Quick and Efficient!!

Worked quickly and didn’t have to wait weeks to get roof completed

Share with your customers you are a roofing broker. Your employees do not do the work. You sub-contract.

The 3rd Estimate did the first half of the house OK. They then finished in a hurry so they only had to spend 1 day at the house and maximize their profit without consideration of the quality of installation on the last half. They say they can't retrieve previous versions of their contracts and changed the quality of the materials. They have not come back after 8 months (yet) to fix damage they caused (crew used gutter as a step and now major damage) and they did not replace wood where there were holes, yet charged for the wood and did not install shingles properly on 2nd half of the work so that shingles are sill bowed and lifting. They performed low quality work on this bigger project, and have not accepted responsibility repairing the poor installation and damage they caused. They did remunerate me for other damage to the yard and a tree they specifically caused but I had to perform the repairs.

I would recommend 3rd Estimate, but advise others of some of the issues I had. I may hire 3rd Estimate again myself, but would require some things be addressed.

Everyone at The 3rd Estimate was wonderful to work with!

I gave my friend the information to contact them.

Im sorry, but I’m tired of picking up nails in my yard. It’s been months since my roof was done. And I continue to get handfuls of nails in my backyard, front yard and driveway. My dog actually had brought two in the house. My granddaughter can’t be barefoot in my yard. If I kept every nail I’ve picked up, I could re- roof the house again.

Lack of communication. Lack of professionalism during installation. Sub par quality of work performed.

Roof good,gutter hanging bad

I liked how I was treated, the estimate I was given, and the work that was done.

The product was good; the customer service was good. The rep was knowledgeable and very easy to work with.

Nope. Awful experience and I would not recommend

Very neat and professional- stayed longer to clean the yard

Your crew did a great job and were very polite.

You don’t have enough room on here to write it all out. You didn’t want to hear about it at the time you could have made corrections when your crews were here…. Funny how you want to see how you did NOW!

Did not have a good experience, maybe the next person will. But I will not be recommending your company.

Your company is a nightmare to deal with. I will never use your services again and I will make sure others are very aware of the experience I had. A happy customer tells 3 people about their experience, an unhappy one tells 10.

Completely disorganized, lack of communication, and knowledge

Communication regarding install and what work was completed. The installers were fast and left the site clean.

Lot of issues including multiple initial installation problems, water leaks after install, and it took well over a year to mitigate repairs.

The process was very complicated for me and my family. There was very poor communication and overall management of the project. Some of the contractors were extremely rude and disrespectful to my family and my property.

Awesome job from start to finish

See below

Multiple issues including nails left in driveway and yard, soffit under porch roof damaged, brickwork on porch damaged, concrete cracked. Soffit issue resolved but it should never have happened in the first place. Unresolved issues include, but not limited to shingles not laying flat, gaps in shingles where the nailing strip is visible, and shingles not adhering to one another.

Very friendly and knowable

Some red flags from the get-go. I called for a quote. After the sales rep had been sitting in my living room for well over an hour, I assumed he was generating the quote. Next thing I know, he’s asking me to sign the contract. To this day, I still don’t know who my project manager was. Communication seemed lacking between the office, project managers, and subs. Several times, I got a text or call from the office notifying me of what the subs or pm’s were intending to do after having had just talked to them. There were multiple no-call/no-shows. Two of which I had taken the day off for so I could communicate with the contractors. They failed to hang my heating cables on several visits, then finally installed them, but in a way that would not only void the warranty, but was a fire hazard. They ruined both old and new trim coil. I’m still finding nails in the driveway and yard. My dog literally picked one up in his mouth. They had the nerve to ask for a 5 star review before ANY work had been done. Now for the good-the glass block guy (to save you time, use Glass Block Headquarters, not these guys) was awesome. Left the basement cleaner than when he got there, and the work was impeccable. After several calls, texts, and refusing to sign the certificate of completion, they finally fixed most of the repairs to an adequate level.

The sales interaction was wonderful, very attentive and genuine. The installation and subsequent gollow-up definitely leave something to be desired.

They did an excellent job, they were thorough, cleaned up nicely, very pleasant workers, and I'm very glad my son who is also a high-end general contractor found them.