You didn't take proper steps at the start of your procedure.

High pressure sales, rude salesman, poor communication among staff and with client, claims in advertising not met. Way overcharged, takes advantage of insurance company. Didn't take care of all issues they filed claims for with insurance. Had to hire someone else to do what the neglected to do! I would warn others not to use this companyt!!!! They don't care about people just money!

Everyone was super nice and very helpful. The job was done quickly and efficiently.

The sales team was very knowledgeable and the job was done efficiently and correctly.

Great company

Ease and comfort of all we had contact with

Several times I was told information or was assured of something and it was false or didn't happen

The team was on time and well organized. They were well trained and worked well together. They did a good job cleaning up. We are very pleased with our new roof!

Roof looks great

Job well done

The estimate process was good but communication during work was poor

A lack of communication. I wasn’t told that the roofers would not be coming after I called and was told they were working on it. Later I was told roofer went home and would come the next day. So, I ended up having to board my dogs an extra day.

Yes

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was b bit hard with follow up calls - I had to call & leave messages

I have already spoken to folks about the excellent introduction to 3rd Estimate by Mike Naples and the thorough care provided by the installers. These two parts of the process were Quick and Efficient!!

Worked quickly and didn’t have to wait weeks to get roof completed

Share with your customers you are a roofing broker. Your employees do not do the work. You sub-contract.

The 3rd Estimate did the first half of the house OK. They then finished in a hurry so they only had to spend 1 day at the house and maximize their profit without consideration of the quality of installation on the last half. They say they can't retrieve previous versions of their contracts and changed the quality of the materials. They have not come back after 8 months (yet) to fix damage they caused (crew used gutter as a step and now major damage) and they did not replace wood where there were holes, yet charged for the wood and did not install shingles properly on 2nd half of the work so that shingles are sill bowed and lifting. They performed low quality work on this bigger project, and have not accepted responsibility repairing the poor installation and damage they caused. They did remunerate me for other damage to the yard and a tree they specifically caused but I had to perform the repairs.

I would recommend 3rd Estimate, but advise others of some of the issues I had. I may hire 3rd Estimate again myself, but would require some things be addressed.

Everyone at The 3rd Estimate was wonderful to work with!

I gave my friend the information to contact them.

Im sorry, but I’m tired of picking up nails in my yard. It’s been months since my roof was done. And I continue to get handfuls of nails in my backyard, front yard and driveway. My dog actually had brought two in the house. My granddaughter can’t be barefoot in my yard. If I kept every nail I’ve picked up, I could re- roof the house again.

Lack of communication. Lack of professionalism during installation. Sub par quality of work performed.

Roof good,gutter hanging bad