There was an issue. I did hear from the director, but never a second response or what if any training would change. I was blamed for a problem that significantly disrupted my child's eating. Now my husband is purchasing pizza every week to put in my child's lunch due to staff comment. This is not affordable or a sustainable solution to someone with minimal nutrition background "being concerned" about a lunch. I have to say Mind Your Own Business. My child should not have her lunch searched through and then commented on like she is in some kind of prison. I am not likely to send my child back unless it is our only option. Also this camp does not take kids off campus for outings.
This was our 2nd year with YMCA Summer Camp for my 7 year old son. After only being at camp for 4 days, we we had already received multiple phone calls and texts which resulted in a meeting by the end of the first week of camp. Our son has ADHD and it became very apparent that the YMCA camp staff is not equipped to accommodate those with neurogiverencies.
2 of the 3 counselors were great.
The staff were attentive to my kids’ needs and provided great communication to me about any important updates. They loved all the games and crafts, plus D&D club was their favorite.
I had called in to childcare to see if they could put our account on hold for 1 week until we could get my child's father death certificate as we were on state pay with a copay before his passing and needed to update with the state but they were asking for his death certificate, that had not been issued yet. I was told by the ladies at the camp not to worry that the lady in the office was just out on leave and that they would be able to work everything out. I got a call a week later and she unenrolled my son the rest of the summer, when i just needed the account on hold for a few days. very frustrating.
Working around closure days when theres no school can be a struggle. Getting calls to pick up child when there is the possibility of a storm and your closing is also a struggle. Since this is a daycare for working parents more thought should go into when you are closed. Some parents dont have the flexibility to to leave early or miss work entirely. Its convenient and cost is reasonable which is why I would recommend to other parents.
Staff were very attentive and fun.
All the kids enjoyed going each day
My entire experience was pretty mixed, my child had behavioral problems and faced disciplinary actions from behaviors that warranted the response. But on the flip side there were times when suspension was being laid out for simply screaming like children do. The upper management was quite friendly, helpful, and understanding when I dealt with them directly, and I never had any issues with the staff besides what I felt was disproportionate responses to challenging behaviors
My kiddo loves going to Y-camp and asked regularly to be signed up.
It feels secure and safe but is still casual and fun. I appreciate having multiple folks to contact and they're always responsive.
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She had a great time!
The staff was very helpful and very kind.
Overall camp went well however my son came home stating that a lot of the children were cussing and the staff was doing nothing about it.
South sound YMCA camp and ycare are so helpful. I appreciate them.
Reasonable price, good interactive activities for kids, the councilors are very good with communication.
The staff training is wonderful!
I feel like the staff doesn’t take kids needs into consideration. My child had adhd and it’s hard for him to process things occasionally. Staff doesn’t really work with him and they fight with him causing him to get worked up and sent home. I think more training on working with kids with adhd add and any other hyperactive “disorder” to better help these kids in their care.
It's expensive, but necessary so you pay what you have too. Also I wasn't super impressed with a response I received about a registration mix up.
Everyone was so nice and caring. The kids had so much fun and came home telling me about all the fun activities they got to do! Definitely an amazing organization! 10/10
We love Ms. Kris
It keeps my child active and busy, so it allows me to work.
Pleasant staff, multiple site options, great activities, great option for childcare
It felt like there were less activities planned during the spring break camp compared to other camps the y puts on