We are in love with our new home, everything we chose to put into our home has exceeded our expectations!

My overall experience has been very sad, disappointing, and regretful. I felt backed into a corner and almost forced to continue with this builder. If I could redo it I would not have continued the process with this builder.

Refer to question 14.

Smith Douglass stayed in communication with me from beginning to the end of my process. I appreciated that!

They were very professional.

Racquel and Greg were super easy to work with.

The HOA fees are not very affordable, and the contractors are difficult to reach and consistently deliver poor-quality work.

I highly recommend Smith Douglas. We are so happy with our new home, and they have kept every promise they made.

The whole staff from Smith Douglas Homes was very professional and friendly, and they addressed every concern that I had. They made the process super easy.

My experience was very pleasant working with this builder. The construction supervisor was very forthcoming about what to expect and easily answered all my questions.

Didn't clarify caveats of choosing laminate vs granite. We lost crucial-usable inches on our breakfast bar by choosing laminate, but we didn't know until it was already installed. Smith and Douglas was unwilling to consider any options to rectify their lack of transparency.
We also had issues with our water meter being a foot above ground. The construction manager said it was the water works who set it up and nothing could be done. Then, the mete froze the night before close, so he had a crew come out and fix the meter.

Very well built homes, the representative kept us informed throughout the building process, and the construction superintendent was very helpful through each walk through.

The customer service was excellent. The realtor was great: informative and attentive, and she answered phone calls. Sky, the site manager, was also attentive, answering any problems. Overall, since I have been in the home, it has not been of good quality; everything is falling apart after two months. Since being in the home, it has been difficult to get things fixed; The warranty process takes a long time and I should not be having these issues. The paint in the hall is very cheap. You can't wipe dings off on the wall. The homes cost way too much money for these types of problems to occur in a two-month period. It is not good quality for the money that is spent. There is a ditch behind, my home, it is like a dump site. The workers are not cleaning the streets; I just replaced a tire because of the rubbish on the streets. The trash they leave blows into my yard on a daily basis. I can't get out of my driveway because the workers have the streets blocked.

Construction was my main concern and they performed the job exceedingly well.

lack of attention to detail during building process

It is a good house, but the way the quality is done on the inside is really quick and crappy. I had to pay extra for all these black features, but they all have paint all over them. I am just not happy how they rushed through the house. Whoever came in here and did the paint, rushed and did not use the blue tape. It is a good house, I just don't think I would use them again.

Amazing group of people to work with.

My house is wonderful so far and the folks that built it are very attentive

The value for the home is great. Spacious and open.

There was just not enough communication, they didn't give us stuff, forgot to give us stuff, didn't fix stuff, they didn't install our garage door until the day before we closed.

Lisa and Jake were super helpful and understanding (they continue to be) We had a great experience with them going through the build/buying process.

Ensure the contracts match the house plan

I would highly recommend SMITH DOUGLAS HOMES-ALABAMA TO FAMILY & FRIENDS

My experience was great; both Lisa and Jake found the subdivision. They were helpful and kind. The house is built to satisfaction, and we have thoroughly enjoyed our first few weeks in our home. We hope one day we have another opportunity to purchase another Smith Douglas Home. I appreciate the quality and love the home.

The sales representative, Shina Miles, was exceptional throughout the entire process, from our initial visit to the location, through the paperwork, and all the way to project completion. She maintained consistent communication, followed up regularly, and even went the extra mile by seeking permission to allow a neighboring homeowner to use the same exterior color. This level of attention to detail and professionalism was truly commendable.

While the overall outcome of the home is very pleasing, particularly the exterior and interior design, there were some areas where the contractor’s attention to detail could be improved. Minor surface finishes and final quality checks were not fully addressed. Fortunately, these items can be corrected during the warranty period, and we look forward to seeing those refinements completed.

My experience was okay. I purchased my house with cash. Some things were supposed to be fixed, but they haven't been. The sod is 12 feet from the house. Some things went well, and some things did not. They skipped my house with sod, but everyone who closed after me got extra sod, and the lady who closed before me doesn't have that issue. We've been calling about the heat, but they haven't returned our call. I spoke with the contractor, and he is supposed to come back and fix the caulking, which is thinning, but he hasn't come to fix it yet. I feel that they did a poor job because we paid cash for the house, so they aren't fixing anything. Certain stuff I get, but some I don't. When you close, you are on your own. I've only been in the house for a month.

Like the attention to detail

The quality of the home is not quality. They were supposed to refund me $215.00. They made the promise before I closed. I still haven't received my $215.00. They had to do a home inspection three times because they didn't fix what they were supposed to fix, and they waited till the last hour to get it fixed, so they owe me $215.00. Then the quality home is just not a quality home. But I understand that these are budget homes. I'm used to a high-end home.

There seems to be more options than other builders, which is a plus…but our experience as a whole did not live up to the hype presented by the selling agent.

Linda Keller did a great job. She and the other female representative have been a tremendous help in the process of purchasing my home even after being in my home.

While the home has great curb appeal, the interior workmanship has been disappointing. As a new homeowner, I didn’t expect to deal with issues so soon, flooring defects, HVAC problems, a damaged door, and concerned areas in the ceiling. Overall, the work feels rushed and below the standard I expected.

Jessica Flaig was awesome from start to finish with the process

They were great.

The construction manager, Mr. West, was very professional, knowledgeable, and helpful in attending to my questions and concerns. He explained everything in layman's terms, so I understood the process. He went over everything from the operation of the appliances to the exterior of the property. The house was completed promptly. I was very pleased.

Our experience was great—Conner always made sure to actively listen and was so accommodating on multiple occasions.

Our builder, Dana, was excellent. They were very transparent and let us walk through the house whenever we liked as long as we gave them a heads-up.

My home is beautiful. Those representing the builder were great communicators, friendly and easy to talk to.

Always kept me up to date and did great work.

The homes are well-built, and every interaction we've had with Smith Douglas employees has been positive.

Yes, I will recommend friends family anybody that wanna ask me about a brand new house

I like how hands-on and knowledgeable the representatives of the builders were.

The selected neighborhoods are great, and the options available are quite decent. However, the quality of some of the materials used could be significantly improved.

I am liking it so far.

Not having any type of way to receive mail is extremely frustrating. I also was not informed of this until after closing.

I would recommend Smith Douglas Alabama to any friend 10x over. My experience was so effortless and easy! But honestly it was the customer service that gives them a 5 star rating. Especially Tony and Hunter! I would do this process all over again if I got the opportunity to work with those two again!

Smith Douglas was great to work with. The salesperson and builder were great, but the preferred lender was horrible.

The seller could not get it together. Paperwork was lost. The final price was not the actual final price. I would never buy from Smith Douglas again I cannot as a buyer choose to back out of the deal due to the contract if Smith Douglas themselves make a mistake which they did when I was going through the buying process. Had I known how incompetent the sellers office would be I would not have bought this house. You should have an area manager type of person who oversees the seller’s office so that if I have an issue with the seller (By seller I mean sales rep) I should have the ability to go over their head. If I had the ability to, I would’ve fired your sales rep. Her level of incompetence cost me money and made my experience worse than it had to be. I cannot in good faith recommend Smith Douglas to a friend or family member. If this is how y’all’s buying process is going to be.

Dana & Jennifer made the entire process super easy for me as a first time builder.

Lisa and Jake were amazing!

It was easier to pick a house model and all of the additions to go in our home, since everything was laid out so perfectly, than picking dinner every night. They made it very easy for me.