Love my new home
Everything was done timely

The whole staff was kind professional and easy to deal with.

Smith Douglas hire third party contractors to work on your home and they do a crappy job. The floors squeaking, doors won’t lock, holes in the wall.

I hesitate due to cracks in the stairs, nails being left in the sink garbage disposal, warped wall, multiple cracks/ discoloration in the foundation/ drive way/ back patio, and lifting on the roof that was addressed, but wasn't fixed. During the blue tape walk the outside of the house wasn't complete, so I was not able to adress some of these issues. Also it was stated that Sherman Williams would know your lot's paint colors if you gave them lot # and address, but they did not. They stated several people had trouble finding the paint color to get for touch ups. I eventually found out and let them know it could be found in the portal, but this was after I wasted my free gallon of paint on a paint that didn't match.

The SDH team was wonderful. They were kind and patient throughout the home-buying process. I appreciate the fact that they were readily available to answer any questions that I had (and I had plenty!) The homes are beautiful and the growing neighborhood is beautiful and peaceful.

Reasonably priced, great neighborhood, beautiful exterior, well thought interiors with more than enough storage.

Very professional and knowledgeable of the homes being built. Answers all questions and can direct you to the home best suited for your needs. Loves working with Luke Revis at Douglas Homes.

Wonderful experience!

Mike was great to work with. He’s very knowledgeable and always got an answer to me in a timely manner. He had lots of recommendations on things to do or not to do to keep our house in the best shape that I really appreciated. We love the neighborhood overall.

Smith Douglas has a great system set up with providing detailed information on builds and our options. We were able to confidently make a decision with help from our SD Representative!

I like my home

They were easy to work with and kept us in the loop as the job progressed. House was finished a little early in fact, which made the transition super easy. These folks are FAST!

One of garage remote is not working no response from you guys?

I would recommend Smith Douglas to a friend, as so far I have been having a lovely experience with them

Concrete work is absolutely horrible.

I love the home and have no issues with it. It is a great deal and a good bang for your buck.

I like my house although I wish I had more parking space to allow guests to park

I have already recommended my best friend who plans to move 2027.

Except the construction manager, there was a major lack of expertise or knowledge in the entire process. The preferred lender was also a major issue running our credit without a loan being submitted or authorized.

Would highly recommend recommend!!

I gave it a rating of 4 because several happened after I had already moved into the home.

Jay and Raquel have been absolutely wonderful throughout this process. They were consistently helpful, patient, and responsive, always taking the time to answer our many questions and walk us through the construction progress. They welcomed our visits, addressed updates and concerns thoughtfully, and did it all with a positive attitude and a smile. We are truly grateful for their support and professionalism.

We are in love with our new home, everything we chose to put into our home has exceeded our expectations!

My overall experience has been very sad, disappointing, and regretful. I felt backed into a corner and almost forced to continue with this builder. If I could redo it I would not have continued the process with this builder.

Refer to question 14.

Smith Douglass stayed in communication with me from beginning to the end of my process. I appreciated that!

They were very professional.

Racquel and Greg were super easy to work with.

The HOA fees are not very affordable, and the contractors are difficult to reach and consistently deliver poor-quality work.

I highly recommend Smith Douglas. We are so happy with our new home, and they have kept every promise they made.

The whole staff from Smith Douglas Homes was very professional and friendly, and they addressed every concern that I had. They made the process super easy.

My experience was very pleasant working with this builder. The construction supervisor was very forthcoming about what to expect and easily answered all my questions.

Didn't clarify caveats of choosing laminate vs granite. We lost crucial-usable inches on our breakfast bar by choosing laminate, but we didn't know until it was already installed. Smith and Douglas was unwilling to consider any options to rectify their lack of transparency.
We also had issues with our water meter being a foot above ground. The construction manager said it was the water works who set it up and nothing could be done. Then, the mete froze the night before close, so he had a crew come out and fix the meter.

Very well built homes, the representative kept us informed throughout the building process, and the construction superintendent was very helpful through each walk through.

The customer service was excellent. The realtor was great: informative and attentive, and she answered phone calls. Sky, the site manager, was also attentive, answering any problems. Overall, since I have been in the home, it has not been of good quality; everything is falling apart after two months. Since being in the home, it has been difficult to get things fixed; The warranty process takes a long time and I should not be having these issues. The paint in the hall is very cheap. You can't wipe dings off on the wall. The homes cost way too much money for these types of problems to occur in a two-month period. It is not good quality for the money that is spent. There is a ditch behind, my home, it is like a dump site. The workers are not cleaning the streets; I just replaced a tire because of the rubbish on the streets. The trash they leave blows into my yard on a daily basis. I can't get out of my driveway because the workers have the streets blocked.

Construction was my main concern and they performed the job exceedingly well.

lack of attention to detail during building process

It is a good house, but the way the quality is done on the inside is really quick and crappy. I had to pay extra for all these black features, but they all have paint all over them. I am just not happy how they rushed through the house. Whoever came in here and did the paint, rushed and did not use the blue tape. It is a good house, I just don't think I would use them again.

Amazing group of people to work with.

My house is wonderful so far and the folks that built it are very attentive

The value for the home is great. Spacious and open.

There was just not enough communication, they didn't give us stuff, forgot to give us stuff, didn't fix stuff, they didn't install our garage door until the day before we closed.

Lisa and Jake were super helpful and understanding (they continue to be) We had a great experience with them going through the build/buying process.

Ensure the contracts match the house plan

I would highly recommend SMITH DOUGLAS HOMES-ALABAMA TO FAMILY & FRIENDS

My experience was great; both Lisa and Jake found the subdivision. They were helpful and kind. The house is built to satisfaction, and we have thoroughly enjoyed our first few weeks in our home. We hope one day we have another opportunity to purchase another Smith Douglas Home. I appreciate the quality and love the home.

The sales representative, Shina Miles, was exceptional throughout the entire process, from our initial visit to the location, through the paperwork, and all the way to project completion. She maintained consistent communication, followed up regularly, and even went the extra mile by seeking permission to allow a neighboring homeowner to use the same exterior color. This level of attention to detail and professionalism was truly commendable.

While the overall outcome of the home is very pleasing, particularly the exterior and interior design, there were some areas where the contractor’s attention to detail could be improved. Minor surface finishes and final quality checks were not fully addressed. Fortunately, these items can be corrected during the warranty period, and we look forward to seeing those refinements completed.

My experience was okay. I purchased my house with cash. Some things were supposed to be fixed, but they haven't been. The sod is 12 feet from the house. Some things went well, and some things did not. They skipped my house with sod, but everyone who closed after me got extra sod, and the lady who closed before me doesn't have that issue. We've been calling about the heat, but they haven't returned our call. I spoke with the contractor, and he is supposed to come back and fix the caulking, which is thinning, but he hasn't come to fix it yet. I feel that they did a poor job because we paid cash for the house, so they aren't fixing anything. Certain stuff I get, but some I don't. When you close, you are on your own. I've only been in the house for a month.

Like the attention to detail

The quality of the home is not quality. They were supposed to refund me $215.00. They made the promise before I closed. I still haven't received my $215.00. They had to do a home inspection three times because they didn't fix what they were supposed to fix, and they waited till the last hour to get it fixed, so they owe me $215.00. Then the quality home is just not a quality home. But I understand that these are budget homes. I'm used to a high-end home.