Great experince from initial meeting to project wrap up.

There were too many issues to confidently recommend to family and friends. Quotes were off, timing was bad, too many promises that weren't met.

During install of roof, some facia was ripped off and when I contacted the office, they sent someone out to see but said the job was too small for them to send a team out to this side of the state to fix, so we had to hire another company to come fix the issue and pay another $1000. Won’t be recommending to anyone on this side of the state for that reason.

It was the worst experience ever.

I'm willing to recommend.

See bottom

I had roofers in the dark and in the rain without any support from the project manager.

There were a few things that you said you would do and didn’t. Hard to communicate with the crew. Didn’t originally fill in the top hole from ridge vent on garage. My husband told the guys through his phone 3 times. Had to come back out to fix it. Also messed up our gutter guards. Replaced the ones on the garage though after we complained

I have already recommended your company to my son, who may need a roof replacement not to far down the road.

Overall Customer service.

The Schoenherr Team is professional and responsive. Th

Very poor communication. Many things were promised that weren’t delivered

Yes, I have already shared info with neighbors in the area.

I was very dissatisfied with the roofers they used and the quality of workmanship. I specifically asked the salesman about there roofing teams and was guaranteed they've been with the company for many years. Schoenherr Roofing subcontracted my roof replacement with a subpar roofing crew.

Pricing was competitive and the work was done in a timely and professional manner

The knowledge the team provided and the communication was beyond expections.

Schoenherr Roffing provided a well specified product at a good price.

Met all the requirements detailed in their quote. Exceeded expectations.

The shingle installation went very well and was completed in one day. The area was cleaned up very well after the work was completed even though there was snow on the ground. As promised they came back after the snow melted to make sure the area was cleaned up and no nails were on the ground.
They were responsive on a timely basis and did what they said they would do. Very pleased.

I would give a three star or mid quality for roofing but a poor quality if roofing and gutter replacement are included with the work. Gutter work is not their specialty.They don't have enough workers for this secondary job and therefore takes away satisfaction from the customer.

I am overall pleased with the results of Schoenherr's work, but there were some communication issues, some of which were due to abrupt staffing changes, but others were caused by misalignments between the sales/management staff and the folks who actually did the work.

Absolutely not. Communication and coordination was a pain. Dylan's communication was lacking, and often incorrect. Felt as though we could never get ahold of the right person to get any answers. I will actively tell friends NOT to use Schoenherr.

The sales person came to my home went over types of roofing materials and described in detail how they would be applied. Also did a attic and roof inspection first before going over the roofing materials.

Fantastic experience from quote to final review.

From the sales team to the project management to tear off and install and finally clean up. All went as promised and delivered a final product that was professional and very high quality. The value proposition was exactly what any homeowner should expect.

Salesperson noted and complimented us on our landscaping and assured us that the flower beds would be well-protected. That did not happen. Plants were not adequately covered or protected. Many were smashed and covered with debris. This also happened to our white picket fence.

No comments

Love the mission and values of not only the sales team but the company as a whole. The company was efficient and very clear with communication though the entire process.

It’s a nice looking roof but you need to improve your follow up.

Definitely not the "5-star" experience I was led to believe I would receive.

Likely to never recommend

Friendly, did a great job

Worst after sale response. No city permit received and after roofing I still see leaks which was supposed to get fixed while replacing the roof

work crew worked hard keeping my yard debris free

Eric Kleiman was very informative and did not pressure me into buying anything I did not want.

Friendly. Went over all the options. Comprehensive inspection and quoting process

Hire workers that can speak English ….. I don’t know …but I assume that they are possibly in the country illegally…… I had questions and concerns about the job .. I asked but not 1 person on the job site could speak English….. hire legal Americans…. They’re competent and hard working too

The sales team was great, the price was affordable and honest. The work was done efficiently and in a professional manner..

Don’t know if I can at this time

They put me on the back shelf and forgot about me

Schoenherr roofing was a great choice that I made from 3 estimates. They have many years of experience at roofing and their crews came and finished my tear off and replacement in one day. The clean up job that they did was excellent.

The only positive experience was the salesman, Austin. Every step of the process beyond that was unrealized expectations and promises. Even now, I have still not had the inspection that has been rescheduled several times. The first guy, was inept and my understanding from Ryan Schoenherr is that he has been reassigned because his intentions are good and he had valuable experience. Being unable to communicate with workers who had minimal respect for property was a key factor. Untimely or on fulfilled responses of communication was a major disappointment. I paid for this one and my companion next door to amount of $45,000 and the experience was abysmal. Even Ryan schoeners promises were not followed up properly.

The sals person did a nice job.you were more expensive but I liked the philosophy and Christian approach. I was told someone would take me through the process. That didn’t happen and I’m still waiting for a repair on my patio screen and a $300 check.

From my 1st contact to schoenherr roofing office, a return call within an hour was made by Nate Marialke Exterior Specialist , and set up Appointment to come out.. Nate was Very pleasant to work with and knowledgeable he made our 1st time service so smooth, and if we had any Questions Nate was always Available to Answer or offer to Come back and sit down with us if need be.. Nate is a top Notch Gentleman.. He is a great Asset to your Company.. Installers we here and prompt and professional.. Hard workers !!

Knowledgeable, no pressure sales. Huge job, roof done quickly, my driveway was left cleaner than it started.

Great organized company

Love the pattern and color of our new roof. Everyone was very professional.

Every step of this process was thorough and professional, from our initial consultation through clean-up. I've already recommended Schoenherr to neighbors that used the company for repairs and

Did not fix the problem and not communicate about the problem that needed fix

I felt installers were great the rest of the process was frustrating.