Quality Of Materials

Quality Of Materials - Mr Ruben did excellent job

Areas For Improvement

Areas For Improvement - Every thing looks great

Areas Of Satisfaction

Areas Of Satisfaction - Sitting chair we love it

The quality of the work

Sales Knowledge

Sales Knowledge - Explained everything clearly and clearly answered my questions

Project Coordinator

Project Coordinator - Happy with follow-up and keeping me apprised of the oroject

Installation

Installation - Installed earlier than originally planned. Only took a little over 2 days.

Product Walk Through

Product Walk Through - Follow-up was a pleasant surprise and the work was inspected thoroughly

Quality Of Materials

Quality Of Materials - Very happy with the install and material used. Kept informed as the project proceeded with clear explanation of stages of priject

Rose Remodeling had some hiccups with the inspection and firewalling.

They do good work but very high priced just for a shower

Josh explained everything very well. He wasn’t pushy. He helped us get to the price we were comfortable with.

Product Walk Through

Product Walk Through - Serhii did a wonderful job. He kept us informed of his progress and completed the job in a timely manner.

Areas For Improvement

Areas For Improvement - I was satisfied

Areas Of Satisfaction

Areas Of Satisfaction - Speed

Although the work was okay, I was blindsided finding out after the job was completed that I had a separate out of pocket fee for the permit. I was NOT told this be your salesman. Just horrible!! Thank God I was able to pay it.

Project Coordinator

Project Coordinator - Graham showed massive patience, calmness and friendliness with me through the whole project and I know at times that had to be hard. He did some follow up work after the job was completed with no hesitation and with an eagerness to please that I really appreciated.

Installation

Installation - Rubin was here every day and worked quietly and steadily until the job was done. the only interruptions were when I interrupted him with questions, etc. He is a very patient and respectful person that I would trust like my own. I Left him alone for trips to their grocery store and other small errands and had no problem with that at all. The group as a whole was amazing!

Product Walk Through

Product Walk Through - Yes, with clarity and patience

Areas For Improvement

Areas For Improvement - I have already passed on the word of how great Rose remmoldeling and their staff is and they now have a new job set in March with one of my relatives. I have no areas of the excelllent job that need any improvement.

Areas Of Satisfaction

Areas Of Satisfaction - The finished job was great but the most surprising and faultless and totally appreciated was the patience, manners, and respect they showed me 100% of the time. I highly recommend these friendly and professional people for any job you may want done.

Excellent from John to project manager and every single contractor all top notch!

Sales Knowledge

Sales Knowledge - We would call John again. He understood the urgency of our situation.

Project Coordinator

Project Coordinator - Richard called me everyday to insure the job was on point. LOL. That was very cool.

Installation

Installation - Several different expert installers. All were friendly and left our home spotless!

Areas For Improvement

Areas For Improvement - Exceeded our expectations.

We have already shared our very favorable experience with friends and family

Sales Knowledge

Sales Knowledge - Very helpful and have excellent follow-up

Project Coordinator

Project Coordinator - Great communication with good recomendations very good with which to work

Installation

Installation - Very professional and excellent attention to detail

Product Walk Through

Product Walk Through - Accomplished with the lead installation person, very thorough and was a good experience

Quality Of Materials

Quality Of Materials - One of the reasons we selected Rose Remodeling

Areas For Improvement

Areas For Improvement - Nothing of substance, good communication between the Rose Remodeling team and the Rose office.

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with the results and have shown to all our family and guests as they visit our home.

The quality and workmanship

Project Coordinator

Project Coordinator - Communicated very will and kept us informed and resolved the color that was chisen

Installation

Installation - Eugene was awesome! Very knowledgeable, was very detailed in his craftsmanship!

Product Walk Through

Product Walk Through - Eugene explained and showed us how it worked

Quality Of Materials

Quality Of Materials - Very good! You can tell everything was very well made! Doors, grab bars & fixtures were higher end!

Areas Of Satisfaction

Areas Of Satisfaction - Craftsmanship! And materials used, including fixtures

Installation

Installation - Nick did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Looks like a good job

The installer does all-around clean skillful work

Areas Of Satisfaction

Areas Of Satisfaction - Professional installation and daily cleanup to our satisfaction.

Installation

Installation - Mohammad Mohammadi was was amazing! Excellent work ethic, knowledgeable and polite. I applaud Rose for working with such great contractors.

Your local subcontractor did good quality work that I am pleased with, and they did it in 2 days when the estimate was 3-5. However at the reinspection by the City of Walnut Creek I had to explain why your subcontractor had removed the paperwork from the job site. According to the inspector, this meant that I was being informed of the conditions for approval for the first time which required 3 CO/smoke detectors. Plus there was my wasted time to stay home all day for inspection when a reinspection will be necessary. I hired my handyman to install the three devices but that work has not been completed yet. I hope that will occur Thursday of this week. I expect a reinspection fee of a minimum of $200. All this severe inconvenience could have been avoided if your subcontractor had left me the paperwork in the first place, which according to the City Inspector, is your duty as contractor.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with the quality of the product and the overall job was perfect.

Areas Of Satisfaction

Areas Of Satisfaction - very professional respected everything and beautiful work great communications

I am likely to recommend them to a friend because once we got through the beginning, which was kind of a mess, it was prompt, went really well, and I'm satisfied with the end result.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with the installer being very helpful and knowing where to place items I wanted in my shower.

I put a recommendation in facebook. The installer was great, the product is great. Rose is the best.

Sales Knowledge

Sales Knowledge - I think his name Pete, not sure. He was outstanding .

Project Coordinator

Project Coordinator - Grahm, I think. I’m 86 years old and have a hard time remembering my name. He was outstanding. I talked to him 15 to 20 times.

Installation

Installation - Rusin, spelling?, was outstanding.

Quality Of Materials

Quality Of Materials - Love the Microban.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Getting it done before Christmas.

We had a leaking shower and Rose jumped right on it.

Sales Knowledge

Sales Knowledge - John was very informative.

Project Coordinator

Project Coordinator - Rich kept us informed on every phase.

Installation

Installation - Ruben did a fantastic job on the installation of our beautiful new shower. Thanks Ruben and thanks Rose for your help.

Areas Of Satisfaction

Areas Of Satisfaction - Installer Ruben was a pleasure to work with. Thank you Rose

I liked the salesman and the installer very good individuals.However the cost for a shower remodel is way overpriced. Should of had the entire bathroom remodeled for that price.

Areas Of Satisfaction

Areas Of Satisfaction - workman ship

From the salesperson to the installer, all aspects were professional, punctual and responsive.

We had a lot of issues with scheduling. They didn't show up.

They were professional. They arrived on time. They were concerned to keep everything clean.

Areas Of Satisfaction

Areas Of Satisfaction - The work crew exceeded our expectations. They were professional.

Rose Remodeling did a fantastic job in having Roman remove our old, ugly shower & building us a big, beautiful walk in shower that is handicapped accessible.
I have referred Rose Remodeling to my son who wants to have some improvements made to his home also.

Project Coordinator

Project Coordinator - Graham was AWESOME!! Kept us up to date every step of the way. Answered our questions & made us feel very happy about our decision for a new walk in shower that is handicapped accessible.

Installation

Installation - Roman took extra care in making the shower enclosure beautiful!! His attention to detail & precision of expertise was exceptional.

Product Walk Through

Product Walk Through - Yes. We are very happy with the finished, gorgeous shower!!

Quality Of Materials

Quality Of Materials - We are very satisfied with everything. Love our new shower. What a change from the small, outdated, ugly shower we had for years!!

Areas Of Satisfaction

Areas Of Satisfaction - We love our big, beautiful new shower enclosure!! And the expertise of work done by Roman. Ramiro's Glass did a fabulous job on our shower doors & telling us how to keep them sparkling!!

Sales Knowledge

Sales Knowledge - Cheri Senior our sales rep did a fistic job in planning and designing our Tub replacement. The Tub is big enough for my husband and the wrap around our counter and flooring looks like an art piece. I really appreciated the effort Sheri put in to this project. It was tricky. After her drawing, I was so looking forward to see the project completed. And Rose remodeling did not disappoint. We are very happy with the job well done.

The time frame was excessively long. Two weeks turned into months. The tear-down went well but the finish details were not there. There was some grout that needed fixed. It was not the same color as the install grout and instead of removing the non-sealing grout it was double grouted - thick and ugly. Third time grout install was the charm. The guest shower bench was not stable on on install, someone had to come back and fix it. Master bath did not pass inspection, the tub needs sealed, the shower decorative ring surrounding the ceiling shower head is not attached. The drain cover in the floor moves out of place each time I shower. I worry I will slip on it. My husband will have to seal it soon if Rose Remodeling does not come back out. A painter was hired to paint the bathroom before the tub was installed. The painter had to record pictures of the drywall splatter on the windows, inside the shower, and on the sink before he would paint. The quality of the drywall installation was top notch. I felt there just wasn't enough schedule time for detail clean up. The counters have slight chips on the edge from rough handling, and I cannot get the pencil? marks off the countertop where the faucet holes were marked - this is very light but it should have been detailed out.

Areas Of Satisfaction

Areas Of Satisfaction - They were very good at accommodations and double checking things were being installed to our satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - All areas were performed and executed beautifully and with much satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - The installation was great. Eugene and other guy was very professional and great.

Areas Of Satisfaction

Areas Of Satisfaction - We were very satisfied with sales rep and with Reuben our installer. Very happy with new shower.

The team did quality work using quality materials.

Quality Of Materials

Quality Of Materials - Thank you for the best quality and workmanship

Experience has been top notch, start to finish!

I am likely to recommend Rose Remodeling to a friend because they did a very good job and were in and out in two days. It's quite nice.

Sales Knowledge

Sales Knowledge - The salesperson was very knowledgeable and helpful regarding my project; she explained everything.

Areas For Improvement

Areas For Improvement - Rose Remodeling did not fall short of my expectations; they did a very good job!

Areas Of Satisfaction

Areas Of Satisfaction - Rose Remodeling did a very good job! I have no complaints.

Timing of the work. Careful about worker experience.

Sales Knowledge

Sales Knowledge - Lidia was very good!

I appreciated the professionalism of the whole process from start to finish

Areas Of Satisfaction

Areas Of Satisfaction - Rose remodeling did a great job removing an old shower tub combo and installing a wall in shower. Work quality and product quality was top notch. Highly recommend.

Said it would take a week it took 2 and I had to finish it.

Project Coordinator

Project Coordinator - Graham was great.

Constantly having to have them correct mistakes and now missing appointments and not finishing the job

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great. They exceeded our expectations with everything except that one thing, which was showing us how everything worked. Our experience was great. They provided great service.

Definitely would recommend Rose remodeling.

Sales Knowledge

Sales Knowledge - Jared was very professional in his presentation, he answered all questions and concerns. Great personality, easy to work with.

Project Coordinator

Project Coordinator - Graham was very knowledgeable and answered questions timely. He stayed in constant contact daily with updates.

Installation

Installation - These guys were outstanding, showed up timely each day, explained their work and progress. They kept everything clean. Very professional.

Product Walk Through

Product Walk Through - Explained everything in detail. Great experience from start to finish.

Areas For Improvement

Areas For Improvement - None at all, job well done.

Areas Of Satisfaction

Areas Of Satisfaction - Great experience start to finish. Timely and very professional.

I am likely to recommend Rose Remodeling because from start to finish, they were professional, knowledge, and met my expectations.

Sales Knowledge

Sales Knowledge - Joshua is a great salesman and made me feel comfortable in going through the process.

Project Coordinator

Project Coordinator - Graham was very communicative and made sure I was satisfied throughout the installation.

Installation

Installation - The installer communicated throught the process and asked questions to ensure things were installed yo my desire.

Quality Of Materials

Quality Of Materials - I am very satisfied and would work with Rose Remodeling again for future projects.

Areas Of Satisfaction

Areas Of Satisfaction - The salesperson, installer, coordinator, and communication met my expectations and I love the outcome of my shower.

They made surè they got their money. But no, no other comment

Listened and adapted to challenges to deliver shower that met all expectations for a 90 year old's use

Sales Knowledge

Sales Knowledge - Got the process started quickly

Project Coordinator

Project Coordinator - Was flexible in communication either email, phone or text

Installation

Installation - Roman did a good job adapting to a couple challenges that arose and had a high attention to detail.

Areas Of Satisfaction

Areas Of Satisfaction - The final result hits the mark for shower we had imagined.

Areas Of Satisfaction

Areas Of Satisfaction - The work was absolutely beautiful.

Rose Remodeling has really good and confident people. Sheri Senior is an excellent salesperson, and the installers were really good. I am satisfied with the whole thing.

Sales Knowledge

Sales Knowledge - Sheri was absolutely knowledgeable and helpful regarding my project! It wouldn't have happened without her!

Areas For Improvement

Areas For Improvement - Rose Remodeling did not fall short of my expectations. The did really good all the way around. They are very accommodating, has good pricing, and are top quality.

Areas Of Satisfaction

Areas Of Satisfaction - Rose Remodeling exceeded my expectations with the installers. They are really good.

Installation

Installation - Alex was very professional and cleaned up well after each day's work.

Got the job done fast.

Sales Knowledge

Sales Knowledge - Answered all questions. Very friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Speed of installation.