The scheduling to get the permit from the city took quite a while when I was told the work was about to start. Rose Remodeling should take that into account during the planning.

Sales Knowledge

Sales Knowledge - Josh did a great job! See note above

Project Coordinator

Project Coordinator - Richard contacted us about every step and answered his phone when we had questions, knew the answers, called us back when requested or needed.

Installation

Installation - Fred as I stated above was amazing at his job, very professional, clean and made our shower look amazing!

Product Walk Through

Product Walk Through - Shout out to the glass company you use. We are very pleased with the look and product.

Quality Of Materials

Quality Of Materials - Josh talked to us about the quality of the materials that were being used for our shower project, Fred showed and talked about how and why the products are used.

Areas For Improvement

Areas For Improvement - None they met and exceeded our expectations

Areas Of Satisfaction

Areas Of Satisfaction - We were very nervous about the remodel and Rose Construction made us feel relieved as the process started. We are very happy with how our shower turned out. We have referred our sister-in-law who lives in San Jose she is really hoping you work in her area! She loved our new shower also.

Sales Knowledge

Sales Knowledge - Eric was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - The coordinator had to coordinate the homeowner and renter schedules. He had to communicate with all of us. He went above and beyond. His name was Graham.

Sales Knowledge

Sales Knowledge - Josh was a really nice young man. What always tickles me is when someone says, “Do you have any questions?” And one does not know what to ask. I always say, “I probably will as soon as you leave!” We did!

Installation

Installation - We had two sets of installers. Two men were here on Day 1 and two more on Day 3 and Day 4. Though Arabic was their preferred language, we were able, I think, to converse to an appreciable degree. They were all very nice guys and they did nice work.

Areas Of Satisfaction

Areas Of Satisfaction - The look is exactly as we agreed to with the sales person.

Sales Knowledge

Sales Knowledge - Steve was fantastic! After hearing so many other sales pitches, it was really nice to hear someone who was actually using the product they were selling. He was knowledgeable, helpful, and had a great sense of humor.

Project Coordinator

Project Coordinator - Graham was great. He made sure I was kept informed at every step of the way. When one minor mishap occurred with the wrong part being ordered, he made sure it was rectified immediately.

Installation

Installation - The contractors that Rose Remodeling used (Stonewood Construction) were professional and courteous, keeping us updated on their progress and leaving the site spotless before leaving each day.

I am not likely to recommend Rose Remodeling to a friend because I am not happy with them at all; they started my job 7 weeks ago and still haven't completed it to meet code, and they don't return or make phone calls.

Areas Of Satisfaction

Areas Of Satisfaction - I expected good work and got it.

Project Coordinator

Project Coordinator - Good communication…..always let me know what’s going on.

Installation

Installation - Frederick and team were thorough, careful and cleaned everything as they went along; very easy to work with. As noted above they even repositioned my shower entry for me when it was marked on the diagram.

Installation

Installation - We had two bathrooms remodeled and there were two different subcontractors. I was thrilled with the second set for the master bathroom. The other was touch and go. I didn't feel that I was respected. I would rate the master bath 5 stars and the other bathroom 4 stars.

Installation

Installation - Eugene was great

Quality Of Materials

Quality Of Materials - So far, it looks good. Haven't used the shower as we are still finishing the floors.

Areas Of Satisfaction

Areas Of Satisfaction - very professional installer and company overall

Quality Of Materials

Quality Of Materials - The project looks very good.

Areas For Improvement

Areas For Improvement - Rose Remodeling did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The project turned out better than I thought it would, and I am enjoying it almost every day. Ruslan and Rose Remdoeling were very professional and provided a good job with quality work. I am quite pleased with the project.

Sales Knowledge

Sales Knowledge - He wasn’t overly aggressive trying to sell us the project

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Very happy with the project and I would recommend Rose modeling.

Getting a shower project done as we did, we did not know what to expect. You hear so many stories of remodeling gone wrong, but we truly picked the right company for our job and will recommend them over dnd over again, Thank You Rose Remodeling.

Areas For Improvement

Areas For Improvement - They did not fall short in any category. Everything turned out better than expected.

Areas Of Satisfaction

Areas Of Satisfaction - Love the final shower project. Could not believe the beauty and functionality of the shower once it was done. So very happy.

Final Quality: 6 Out of 5 stars. However we had some initial challenges with communication and meeting expectations early on. The installer didn't show the first day and there was no communication to that extent which started us all off on the wrong foot.

Product Walk Through

Product Walk Through - Great install though the hot water level required a warranty call back.

I am not satisfied with the whole project.

Timely....minimal delays quality workmanship

Quality Of Materials

Quality Of Materials - Mr Ruben did excellent job

Areas For Improvement

Areas For Improvement - Every thing looks great

Areas Of Satisfaction

Areas Of Satisfaction - Sitting chair we love it

The quality of the work

Sales Knowledge

Sales Knowledge - Explained everything clearly and clearly answered my questions

Project Coordinator

Project Coordinator - Happy with follow-up and keeping me apprised of the oroject

Installation

Installation - Installed earlier than originally planned. Only took a little over 2 days.

Product Walk Through

Product Walk Through - Follow-up was a pleasant surprise and the work was inspected thoroughly

Quality Of Materials

Quality Of Materials - Very happy with the install and material used. Kept informed as the project proceeded with clear explanation of stages of priject

Areas For Improvement

Areas For Improvement - None

Rose Remodeling had some hiccups with the inspection and firewalling.

They do good work but very high priced just for a shower

Josh explained everything very well. He wasn’t pushy. He helped us get to the price we were comfortable with.

Product Walk Through

Product Walk Through - Serhii did a wonderful job. He kept us informed of his progress and completed the job in a timely manner.

Areas For Improvement

Areas For Improvement - I was satisfied

Areas Of Satisfaction

Areas Of Satisfaction - Speed

Although the work was okay, I was blindsided finding out after the job was completed that I had a separate out of pocket fee for the permit. I was NOT told this be your salesman. Just horrible!! Thank God I was able to pay it.

Project Coordinator

Project Coordinator - Graham showed massive patience, calmness and friendliness with me through the whole project and I know at times that had to be hard. He did some follow up work after the job was completed with no hesitation and with an eagerness to please that I really appreciated.

Installation

Installation - Rubin was here every day and worked quietly and steadily until the job was done. the only interruptions were when I interrupted him with questions, etc. He is a very patient and respectful person that I would trust like my own. I Left him alone for trips to their grocery store and other small errands and had no problem with that at all. The group as a whole was amazing!

Product Walk Through

Product Walk Through - Yes, with clarity and patience

Areas For Improvement

Areas For Improvement - I have already passed on the word of how great Rose remmoldeling and their staff is and they now have a new job set in March with one of my relatives. I have no areas of the excelllent job that need any improvement.

Areas Of Satisfaction

Areas Of Satisfaction - The finished job was great but the most surprising and faultless and totally appreciated was the patience, manners, and respect they showed me 100% of the time. I highly recommend these friendly and professional people for any job you may want done.

Excellent from John to project manager and every single contractor all top notch!

Sales Knowledge

Sales Knowledge - We would call John again. He understood the urgency of our situation.

Project Coordinator

Project Coordinator - Richard called me everyday to insure the job was on point. LOL. That was very cool.

Installation

Installation - Several different expert installers. All were friendly and left our home spotless!

Areas For Improvement

Areas For Improvement - Exceeded our expectations.

We have already shared our very favorable experience with friends and family

Sales Knowledge

Sales Knowledge - Very helpful and have excellent follow-up

Project Coordinator

Project Coordinator - Great communication with good recomendations very good with which to work

Installation

Installation - Very professional and excellent attention to detail

Product Walk Through

Product Walk Through - Accomplished with the lead installation person, very thorough and was a good experience

Quality Of Materials

Quality Of Materials - One of the reasons we selected Rose Remodeling

Areas For Improvement

Areas For Improvement - Nothing of substance, good communication between the Rose Remodeling team and the Rose office.

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with the results and have shown to all our family and guests as they visit our home.

The quality and workmanship

Project Coordinator

Project Coordinator - Communicated very will and kept us informed and resolved the color that was chisen

Installation

Installation - Eugene was awesome! Very knowledgeable, was very detailed in his craftsmanship!

Product Walk Through

Product Walk Through - Eugene explained and showed us how it worked

Quality Of Materials

Quality Of Materials - Very good! You can tell everything was very well made! Doors, grab bars & fixtures were higher end!

Areas Of Satisfaction

Areas Of Satisfaction - Craftsmanship! And materials used, including fixtures

Installation

Installation - Nick did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Looks like a good job

The installer does all-around clean skillful work

Areas Of Satisfaction

Areas Of Satisfaction - Professional installation and daily cleanup to our satisfaction.

Installation

Installation - Mohammad Mohammadi was was amazing! Excellent work ethic, knowledgeable and polite. I applaud Rose for working with such great contractors.

Your local subcontractor did good quality work that I am pleased with, and they did it in 2 days when the estimate was 3-5. However at the reinspection by the City of Walnut Creek I had to explain why your subcontractor had removed the paperwork from the job site. According to the inspector, this meant that I was being informed of the conditions for approval for the first time which required 3 CO/smoke detectors. Plus there was my wasted time to stay home all day for inspection when a reinspection will be necessary. I hired my handyman to install the three devices but that work has not been completed yet. I hope that will occur Thursday of this week. I expect a reinspection fee of a minimum of $200. All this severe inconvenience could have been avoided if your subcontractor had left me the paperwork in the first place, which according to the City Inspector, is your duty as contractor.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with the quality of the product and the overall job was perfect.

Areas Of Satisfaction

Areas Of Satisfaction - very professional respected everything and beautiful work great communications

I am likely to recommend them to a friend because once we got through the beginning, which was kind of a mess, it was prompt, went really well, and I'm satisfied with the end result.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with the installer being very helpful and knowing where to place items I wanted in my shower.

I put a recommendation in facebook. The installer was great, the product is great. Rose is the best.

Sales Knowledge

Sales Knowledge - I think his name Pete, not sure. He was outstanding .

Project Coordinator

Project Coordinator - Grahm, I think. I’m 86 years old and have a hard time remembering my name. He was outstanding. I talked to him 15 to 20 times.

Installation

Installation - Rusin, spelling?, was outstanding.

Quality Of Materials

Quality Of Materials - Love the Microban.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Getting it done before Christmas.

We had a leaking shower and Rose jumped right on it.

Sales Knowledge

Sales Knowledge - John was very informative.

Project Coordinator

Project Coordinator - Rich kept us informed on every phase.

Installation

Installation - Ruben did a fantastic job on the installation of our beautiful new shower. Thanks Ruben and thanks Rose for your help.

Areas Of Satisfaction

Areas Of Satisfaction - Installer Ruben was a pleasure to work with. Thank you Rose

I liked the salesman and the installer very good individuals.However the cost for a shower remodel is way overpriced. Should of had the entire bathroom remodeled for that price.

Areas Of Satisfaction

Areas Of Satisfaction - workman ship

From the salesperson to the installer, all aspects were professional, punctual and responsive.

We had a lot of issues with scheduling. They didn't show up.

They were professional. They arrived on time. They were concerned to keep everything clean.

Areas Of Satisfaction

Areas Of Satisfaction - The work crew exceeded our expectations. They were professional.

Rose Remodeling did a fantastic job in having Roman remove our old, ugly shower & building us a big, beautiful walk in shower that is handicapped accessible.
I have referred Rose Remodeling to my son who wants to have some improvements made to his home also.

Project Coordinator

Project Coordinator - Graham was AWESOME!! Kept us up to date every step of the way. Answered our questions & made us feel very happy about our decision for a new walk in shower that is handicapped accessible.

Installation

Installation - Roman took extra care in making the shower enclosure beautiful!! His attention to detail & precision of expertise was exceptional.

Product Walk Through

Product Walk Through - Yes. We are very happy with the finished, gorgeous shower!!

Quality Of Materials

Quality Of Materials - We are very satisfied with everything. Love our new shower. What a change from the small, outdated, ugly shower we had for years!!

Areas Of Satisfaction

Areas Of Satisfaction - We love our big, beautiful new shower enclosure!! And the expertise of work done by Roman. Ramiro's Glass did a fabulous job on our shower doors & telling us how to keep them sparkling!!

Sales Knowledge

Sales Knowledge - Cheri Senior our sales rep did a fistic job in planning and designing our Tub replacement. The Tub is big enough for my husband and the wrap around our counter and flooring looks like an art piece. I really appreciated the effort Sheri put in to this project. It was tricky. After her drawing, I was so looking forward to see the project completed. And Rose remodeling did not disappoint. We are very happy with the job well done.