Rose Remodeling had some hiccups with the inspection and firewalling.

They do good work but very high priced just for a shower

Josh explained everything very well. He wasn’t pushy. He helped us get to the price we were comfortable with.

Product Walk Through

Product Walk Through - Serhii did a wonderful job. He kept us informed of his progress and completed the job in a timely manner.

We have already shared our very favorable experience with friends and family

Sales Knowledge

Sales Knowledge - Very helpful and have excellent follow-up

Project Coordinator

Project Coordinator - Great communication with good recomendations very good with which to work

Installation

Installation - Very professional and excellent attention to detail

Product Walk Through

Product Walk Through - Accomplished with the lead installation person, very thorough and was a good experience

Quality Of Materials

Quality Of Materials - One of the reasons we selected Rose Remodeling

Areas For Improvement

Areas For Improvement - Nothing of substance, good communication between the Rose Remodeling team and the Rose office.

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with the results and have shown to all our family and guests as they visit our home.

Installation

Installation - Nick did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Looks like a good job

The installer does all-around clean skillful work

Areas Of Satisfaction

Areas Of Satisfaction - Professional installation and daily cleanup to our satisfaction.

Installation

Installation - Mohammad Mohammadi was was amazing! Excellent work ethic, knowledgeable and polite. I applaud Rose for working with such great contractors.

Your local subcontractor did good quality work that I am pleased with, and they did it in 2 days when the estimate was 3-5. However at the reinspection by the City of Walnut Creek I had to explain why your subcontractor had removed the paperwork from the job site. According to the inspector, this meant that I was being informed of the conditions for approval for the first time which required 3 CO/smoke detectors. Plus there was my wasted time to stay home all day for inspection when a reinspection will be necessary. I hired my handyman to install the three devices but that work has not been completed yet. I hope that will occur Thursday of this week. I expect a reinspection fee of a minimum of $200. All this severe inconvenience could have been avoided if your subcontractor had left me the paperwork in the first place, which according to the City Inspector, is your duty as contractor.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with the quality of the product and the overall job was perfect.

We had a lot of issues with scheduling. They didn't show up.

Sales Knowledge

Sales Knowledge - Cheri Senior our sales rep did a fistic job in planning and designing our Tub replacement. The Tub is big enough for my husband and the wrap around our counter and flooring looks like an art piece. I really appreciated the effort Sheri put in to this project. It was tricky. After her drawing, I was so looking forward to see the project completed. And Rose remodeling did not disappoint. We are very happy with the job well done.

Experience has been top notch, start to finish!

I am likely to recommend Rose Remodeling to a friend because they did a very good job and were in and out in two days. It's quite nice.

Sales Knowledge

Sales Knowledge - The salesperson was very knowledgeable and helpful regarding my project; she explained everything.

Areas For Improvement

Areas For Improvement - Rose Remodeling did not fall short of my expectations; they did a very good job!

Areas Of Satisfaction

Areas Of Satisfaction - Rose Remodeling did a very good job! I have no complaints.

Timing of the work. Careful about worker experience.

Sales Knowledge

Sales Knowledge - Lidia was very good!

Constantly having to have them correct mistakes and now missing appointments and not finishing the job

Rose Remodeling has really good and confident people. Sheri Senior is an excellent salesperson, and the installers were really good. I am satisfied with the whole thing.

Sales Knowledge

Sales Knowledge - Sheri was absolutely knowledgeable and helpful regarding my project! It wouldn't have happened without her!

Areas For Improvement

Areas For Improvement - Rose Remodeling did not fall short of my expectations. The did really good all the way around. They are very accommodating, has good pricing, and are top quality.

Areas Of Satisfaction

Areas Of Satisfaction - Rose Remodeling exceeded my expectations with the installers. They are really good.

Installation

Installation - Alex was very professional and cleaned up well after each day's work.

When you own an older home, I expect the unexpected when remodeling. So long as you communicate well and are kept informed, the remodel will be completed to your satisfaction. This wasn’t a simple install, therefore, I appreciate Rose remodeling working with me, keeping me informed and discussing options/problems. Thanks!

Installation

Installation - We had a lot of work to do. It was t a simple install. Vidal kept us informed about progress. He was upfront and honest about what needed to be done. He really worked hard to get the toilet installed on day 4. We had a functional toilet and shower through the weekend and as we waited for the pedestal sink to come in.

Areas Of Satisfaction

Areas Of Satisfaction - The installer did a great job communicating with us about the project. Despite the small problems, which I expect with remodeling our older home, I am quite satisfied with the outcome. Great job! Thank you!

From beginning to end, this project was handled in a professional manner. I kept informed when they found that our electric switch was on the wrong side of the wall. The installer moved the switch and added a second switch for us at no charge. The final product was amazing and exceeded our expectations.
If you need or want to upgrade your bathroom, I highly recommend this company.

Areas Of Satisfaction

Areas Of Satisfaction - The recommended changes to move the shower head higher were spot on! I no longer have to bend over to wash my hair. The combination shower head was a big plus, you could use part of the shower head as a hand held while still using the shower head on the wall.

Their wokriand hit was shotty they didnt' seem to know what they awer doing it ook 3 times longer than it should have.

Areas Of Satisfaction

Areas Of Satisfaction - They met all my expectations Great Job

Appropriate price, swift service and professionally done

Installation

Installation - Dean is the best! So professional

Areas Of Satisfaction

Areas Of Satisfaction - The workmanship was professional, and I just love the materials and the look of my new shower

Team Rose works well together ~ everyone is kept in the loop.

I truly believe they charge much higher than others

Project Coordinator

Project Coordinator - Morgan was very good at keeping in touch and letting me know where things stood.

Project Coordinator

Project Coordinator - I spoke with installer each day , he kept up-to-date

Installation

Installation - Very detailed installer

After a good amount of research I chose Rose Remodeling to replace my shower. They were on time, performed as promised, and I had a designated project manager who was always available to answer questions.

Sales Knowledge

Sales Knowledge - Patrick was professional and knowledgeable, and able to answer any questions.

Project Coordinator

Project Coordinator - Morgan was great! She called me when needed, and I was able to reach her with any questions. It was so nice to actually speak to a person instead of getting a voicemail every time I called. Good job!

Installation

Installation - Fred was great! He was professional, efficient, and skilled. He made the job look so easy. He was also very neat. Each night he swept up the bathroom, and rolled up the paper protecting the bedroom carpet. Good job, Fred!

Product Walk Through

Product Walk Through - There wasn't much to demonstrate, as it was only a shower, but it looked better than I imagined, and the workmanship was outstanding. The caulking, the fit of the panels, and the little corner bench were perfect. Couldn't have asked for a nicer job. Thanks, Fred!

Quality Of Materials

Quality Of Materials - The materials seemed to be of good quality, and I love the weight of the shower door. Much nicer than the old flimsy one. Also I like the idea of no more mold issues.

Areas For Improvement

Areas For Improvement - None!

Areas Of Satisfaction

Areas Of Satisfaction - The entire project came off perfectly. There were no glitches and the installer was was a true professional. Best of all, the job was completed ahead of schedule.

Great customer service, excellent product, attention to detail- looks great!

Sales Knowledge

Sales Knowledge - Michael was soooo good and patient and thorough but not pushy in any way.

Project Coordinator

Project Coordinator - Communicative, thorough and had a great sense of humor-- especially dealing with my elderly father.

Installation

Installation - Tony was very well liked throughout the project by my parents

Quality Of Materials

Quality Of Materials - Looks so good- and better than what was there for sure.

Areas For Improvement

Areas For Improvement - Really- nothing

Areas Of Satisfaction

Areas Of Satisfaction - Well, the customer service from start to finish was excellent and supportive. My experience is that once you pay, you might not hear from anyone again- that was not the case. We got great support before, during and after the project.

I loved Sherri!!!!!! (not sure I'm spelling her name correctly). Amazing and such a great personality. Shows you how to make your dreams in what you want come true! Very professional and made sure we understood each step in the process.

Sales Knowledge

Sales Knowledge - I felt like she really listened to me and suggested things in my budget making it easy for me to discuss concerns and ideas.

Project Coordinator

Project Coordinator - He was always available to help and never ignored my calls or questions. Prompt in returning calls.

From beginning to end, Rose Remodeling was on top of everything. I had a great job done.

Areas Of Satisfaction

Areas Of Satisfaction - Rose Remodeling gave me exactly what I wanted in the timeframe that I needed.

Not recommended at all cheap materials too long of a story to tell.

Areas Of Satisfaction

Areas Of Satisfaction - I am completely satisfied with all aspects of my experience with Rose Remodeling of my shower. The task was completed in less than four days. The finished product is pleasing to the eye and functions properly. The installer was a pleasure to work with and communicated with me regarding preferences for placement of safety bars and shelves

Timely , clean and experienced plumber and installer

Installation

Installation - Serge is a valuable asset to the face of this company as well as his craftsmanship.

Quality of materials and work are excellent.

Installation

Installation - Installer was professional and cleaned up everyday.

Areas Of Satisfaction

Areas Of Satisfaction - Installer, Andy, kept me informed every step along the way.

Was impressed with knowledge of product. Small issues that arose were addressed immediately.

Professional quality craftsmanship.

Areas Of Satisfaction

Areas Of Satisfaction - End product excellent.

This project was the best investment project I could have ever done for myself as well as a beautification one.

Sales Knowledge

Sales Knowledge - Sheri was very knowledgeable and helpful throughout the process and she took her time explaining everything. She knew what she was doing while measuring my shower, checking for water behind my old shower, just did a over and beyond job!

Project Coordinator

Project Coordinator - Morgan, my birthday twin, was very informative, kept me updated as to what was going on with dates and times.

Product Walk Through

Product Walk Through - Once completed, Mr Sergi showed the finish product, unbelievably beautiful, immaculate job and hats off to him and Mr Oleg.

Quality Of Materials

Quality Of Materials - Material quality were made for a home worth millions. I now have the shower that you would see in a mansion!

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - Everything done was over and beyond and I am a hard to please person!

Installation was sloppy. Installer unprepared and wasn't on time. A couple of key items were missing in the initial delivery, which caused delay. A 3 to 4 day project took 2 and 1/2 weeks, which still needs correction for the amount of money I paid. Not happy at all.

Great people, excellent work, and Ms. Senior and staff, were wonderful!

Sales Knowledge

Sales Knowledge - Sales Ms. Senior was GREAT!

Project Coordinator

Project Coordinator - So Professional!

Installation

Installation - Wonderful workers, very knowledgeable!

Product Walk Through

Product Walk Through - Yes!

Quality Of Materials

Quality Of Materials - Very Satisfying

Areas For Improvement

Areas For Improvement - No

Areas Of Satisfaction

Areas Of Satisfaction - Their workmanship

Areas Of Satisfaction

Areas Of Satisfaction - Shower works beautifully.

Overall, the experience was average.

Sales Knowledge

Sales Knowledge - The salesperson was new. He was pleasant.

Areas Of Satisfaction

Areas Of Satisfaction - I asked them to do more things. They are willing to add more items to the order during the construction. That met expectations.

The sub contractor doing the installation was very good. Would recommend.
Communication with Rose coordinator was spotty with several miscommunications and no answers.

We felt that rose remodelings initial visit with Don was informative and didnt feel pressured to make a decision. Then communication with Morgan was excellent. She kept us updated on install date, permit status and inspections, as well as other info.

Sales Knowledge

Sales Knowledge - Don was very thorough

Project Coordinator

Project Coordinator - Morgan was an excellent communicator

Installation

Installation - Andy was always on time and thorough from demo thru completion. He made sure we were aware of every stage of install.

Quality Of Materials

Quality Of Materials - My wife was especially surprised with the look and quality of the materials. If my wife is happy...

Areas Of Satisfaction

Areas Of Satisfaction - Rose Remodeling met and exceeded all of my expectations.

Excellent work and good service and very professional.

Installation

Installation - He absolutely acted in a professional manner and provided high quality workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - I was surprised at how well they did, they were very professional.

They were a friendly and professional company to work with.

Project Coordinator

Project Coordinator - I loved Morgan!

Areas Of Satisfaction

Areas Of Satisfaction - Rose Remodeling exceeded my expectations with their professionalism and friendliness. It never felt like an imposition to have them here, and I appreciated the quality of the follow-up.

Areas Of Satisfaction

Areas Of Satisfaction - The whole remodel met and exceeded my expectations.

The work this one young man did all by himself was amazing. They started the job on the day they said. They finished on the timeline. He ckeaned up the area after each day.

Sales Knowledge

Sales Knowledge - Tyler was very personable and regarded my time as well.

Installation

Installation - Sergei worked very hard and stayed to himself. When talking he was so kind, professional and such a nice young man.

Areas Of Satisfaction

Areas Of Satisfaction - The young man who did the work was amazing. He was professional ans worked very hard daily

Areas Of Satisfaction

Areas Of Satisfaction - The timeline with installation went very smooth