We were really disappointed that we weren't communicated to throughout the project. We weren't told ahead of time when people would be showing up to work on a part of the project. I had to call to get updates. The siding group just showed up - I didn't know that they were scheduled for that day of the work. I had to call to get an invoice when the work was completed. There wasn't any follow up or a walk through after the work was done.

Communication has been lacking, my house is still not done two months after it was supposed to start, and some of the work done is falling apart.

I got five bids before I selected a contractor to replace my roof. Ridge Top Exteriors had the best reputation online and I also got recommendations for them from two of my neighbors. They had the best price because I got a significant cash discount, which no one else even offered. And they had the best warranty. They came the day they were scheduled and they finished the same day. They cleaned up nicely, leaving my property better than they found it.

Minor glitches in ordering work and close-fitting parts.

They are just an all around good, trustworthy company.

This is the second time I've used Ridge Top and would use again. Only two things could have been better: scheduling was confusing. I was told the window for the roof replacement was further off on the calendar. That was important because I was told I needed to remove my Leaf Filters before they could put the new roof on. The roof actually went on 2-3 weeks earlier than expected and also that I didn't need to remove the Leaf Filters. Otherwise everything went well, they got there at 7 and were done by 2:30. I think they are one of the best in Madison.

Very little communication, after 10 weeks job not finished

Overall, they were good communication, letting you know when each job would be done and showed up when they said

Ashton and (his assistant - a female), excellent workings.

Already have.

Would recommend the roofing team, highly recommend. Not so for the siding people.

Communication about my roof work was horrible. 6 weeks with no communication only to have work cancelled and rescheduled twice with multiple excuses as to why the communications I received were inaccurate. Unacceptable. The roof team did a good job but the office needs a lot of work. I still don’t have a scheduled date for my siding and gutters and paid the deposit 2 months ago.

Very dissatisfied. The siding job was sloppy and they did not meet my expectation of quality installation. It makes me question whether the entire crew were certified installers. The crew spent over 2 hours installing a light fixture and did not know how to ask us to turn the power on due to the language barrier.

Tyler, Luke, Mason, and their crews did an amazing job!! I expected to have some repair issues that would stall completion or really increase the cost. While there was some underlying damage, the crews were prepared and never even had to leave the site for repair materials. If I remember correctly, they even finished the job earlier than expected.

The roof looks great!! We don't have any leaking, anymore!!

I did my best to research the roofing material choices and accessories we would need before Tyler arrived for our first meeting. He went through the list and made a few recommendations that gave us a better outcome and helped us to come out under what we had budgeted for. Even our doggo, Maxlike having Tyler working with us. Thanks to the whole gang for a great experience!!!

Yes

Top-notch professional job.

We have recommended Ridgetop!

Very fast and detailed workers with the only exception being smears on the siding from what I can only guess is dropped shingles.

The salesman provided a proposal within my budget and explained the different window products available.
The project manager kept me informed of the timing for the project and explained what preparations I should make in advance of the installation.
The installers were very courteous and professional; their expertise at their jobs was evident.

We had a great experience with Ridge Top from the initial inspection and project planning through completion. They were not the lowest bid (in fact, they were the highest of the 3), but our salesman was extremely attentive and went the extra mile to bring us samples and answer questions. Gavin came to our home 5 or 6 times to show us materials and have a look around the property to address our concerns before proceeding to sign our contract. He earned our business. The project went smoothly for the most part. There were a couple of things that needed to be addressed before project was completed. All were addressed a timely manner and to our satisfaction and without any questions. We had a new roof, gutters, and siding.

Communication, adherence to schedule and resolution of issues was so poor that we could never recommend with good conscience.

I would highly recommend Ridge Top. We've had them do some work for us before so when our roof was damaged by hail we knew who to call. The new roof looks great and they made the process easy for us.

My experience has been terrible. The guy guessed at the color and chose totally wrong. Then ridgetop still installed the wrong color fascia when it was clear the color didn't match.

They did a wonderful job

Great customer service. The lead of the roofing crew Jacob Behl had communication and walked us through was done when the job was done.