The people were great. I would give a ten if it could have been done quicker between ordering and installation. In addition the price was quite high.

We are thrilled with our new tub to walk-in shower conversion. The installation crew was knowledgeable, courteous and careful. It was a little pricey however I think the quality of the work is worth it!

Your shower head rotates much too easily, more so than the adjustability of the individual parts of the shower. This makes using the free shower head tricky. No manual has been provided that would describe how to adjust the shower heads rigidity! Certainly this has been considered and the appropriate manual has been produced but not provided.

Our installer, Ceasar, was fantastic. Both guys were great workers. They did a fantastic job on our shower..

Speed and finish

The shower seat was installed higher than what was agreed to. Was told the building codes could not allow it to be put any lower, but the Pima County Arizona building codes would have permitted it to be lowered more.

The gentleman who installed our shower were easy to have in our home.

I’ve had two showers installed by Renuity. My new showers great and the installers exceptional. They are respectful, fast and meticulous.

Floor bottom of Shower is slippery. Despite the workmen's best efforts there is a lot of dust throughout the house.

Everything was installed in a professional manner. Installers arrived when they said they would. They worked diligently for two straight days and everything was clean and dust-free when they left.

Very high price

We were contacted by a project representative and went over our contract and when everything would be done. Gave us her number and said to give her a call if we had any questions.

The installation crew was excellent and the project came out very nice overall.

Love the product and the ease of cleaning.

It was expensive, but I got what I paid for. Everything was done for me. I highly recommend if a person can afford it.

Misunderstandings between the installation crew and me when I saw them carrying out of my house I pointed to the garage, the shorter worker ask me if he could open my garage I nodded thinking they were placing my shower materials there , that mid afternoon they left, I used my walker to get in my garage and the tub was there but not my shower I noticed the electrical guy had drilled through. The wall into the garage I thought well they must’ve set everything (shower) outside, the slope down I can’t manage so I went through my house out the back door around the side NOTHING

Water pressure was not checked at job completion.

Your front office couldn’t call the right person to communicate. I repeatedly ask them to call my husband, but they kept calling me. The order was also wrong regarding the type of door we had asked for, which caused a delay to use for a week. The shower head requires super human strength to change to the handheld. The floor is super slippery-we both slipped, causing us to cover the entire base with a mat.

The installers were fantastic. They kept the work area clean throughout the project and cleaned up at the end of day one. They answered all questions asked.

Workman was very skilled, professional and willing to explain what he was doing and why.

Overall, great. Start to finish as explained and expected. Cheers

The professionalism of the sales representative and the install team.

The installers for both the shower stall and the glass walls and door were excellent. Professional but friendly. Answered any questions we had.

The customer service is excellent, especially by the installers. I truly appreciated them putting down cloths to protect my flooring from the entry to the bathroom. Because of pricing and other concerns (see #5), I would share recommendation with friends and family with both positive and negative perspective.

The project has been delayed by over 3 months

Good work, very neat cleaned up after themselves very well.

Overall excellence! Thank you🥰

Customer service excellent. They stand behind their work

Professionalism

They took their time to ensure it was right and kept me appraised along the way of progress and any possible issues

The reason I will not recommend the company is due to the fact I had made a call to the salesman I would be paying cash upon completion of the job. Approximately two plus weeks the job was completed and I wrote a check for the total amount. Approximately a week later my wife received a phone call asking if they could shred the check because the finance company was handling the payments. Upon calling the finance company they had not even initiated the account and I would have have wait to make the payment plus an additional 390.00 dollars for setting up the account.
You have indicated that Kohler will be issuing me a check for the difference., however I feel that your company should have dealt with the finance company instead of me. This is the 16th of November and the job was finished on the 29th of October and I have not received anything from the finance company.

work well done and cleaned up nicely when done!

Our technicians Alan and Juan were very courteous and efficient. The two young lads were professional and polite. We were sent the two BEST technicians. I can't rave them enough

The service was great. We had a small problem and they were right here to take care of it. The were very professional.

professional install

Roberto (crew Lead) and Adrain protected the path to the bathroom, made minimul mess and were on time.

The installers were prompt and worked hard . They were friendly and professional. The customer service rep was also very helpful and courteous.

The men we always pleasant and willing to explain what and why they were doing on the project. They were very careful to understand what we were requesting.
We got just exactly what we wanted and are very happy.
Buy

Although the walk-in shower is beautiful and works well, parts of my adjoining tiled baseboards were damaged, then later replaced with tiles that don’t match well, but are acceptable.

It was a great experience, the mechanics were I'd recommend them many times fabulous.

Every phase of our purchase was top notch.

Told me it was going to take 2 days to install, which was ok by me. When they came, they got here at 8:00am and were done by a little after 4 in the afternoon. Did a great job.

From the sales to the ordering to the install and any follow-up, all I've interacted with have been gracious and helpful. It was truly a great experience to work with Pacific Bath.

Installers were prompt and professional and dedicated to getting the work done correctly and ahead of time.

The project was nothing but one big headache from beginning to end. No help from the phoenix office

both of the installers were willing to make all the items work but also double and triple checked the measurements!

The Kohler Luxstone is as good as we hoped it would be. Our new shower is beautiful and we are quite happy with it.

The product itself and the service from the installers would have received a 10, however the sales professional destroyed me ever recommending this company. He came into the home and promised that everything was included in the price, including mold removal. I'm fact his exact words were we expect there to be mold. Once the walls were opened there was indeed mold and a pretty bad case. It did require a specialist to remove and treat. The sales representative, Eric Bjornstad was contacted and we were told that because it was so bad they didn't cover it and to go through the insurance. Not at all what was said when he sold the product. I should have read the multiple forms I was signing but I trusted your representative and it cost over 4k that was not expected as an additional expense. I would never recommend this man to lie to another consumer.

Too expensive

I have enjoyed the tub. So relaxing. I was surprised at how deep it was. 3 family members have come over for baths to check it out. Wonderful.