We were contacted by a project representative and went over our contract and when everything would be done. Gave us her number and said to give her a call if we had any questions.

The installation crew was excellent and the project came out very nice overall.

Love the product and the ease of cleaning.

It was expensive, but I got what I paid for. Everything was done for me. I highly recommend if a person can afford it.

Misunderstandings between the installation crew and me when I saw them carrying out of my house I pointed to the garage, the shorter worker ask me if he could open my garage I nodded thinking they were placing my shower materials there , that mid afternoon they left, I used my walker to get in my garage and the tub was there but not my shower I noticed the electrical guy had drilled through. The wall into the garage I thought well they must’ve set everything (shower) outside, the slope down I can’t manage so I went through my house out the back door around the side NOTHING

Water pressure was not checked at job completion.

Your front office couldn’t call the right person to communicate. I repeatedly ask them to call my husband, but they kept calling me. The order was also wrong regarding the type of door we had asked for, which caused a delay to use for a week. The shower head requires super human strength to change to the handheld. The floor is super slippery-we both slipped, causing us to cover the entire base with a mat.

The installers were fantastic. They kept the work area clean throughout the project and cleaned up at the end of day one. They answered all questions asked.

Workman was very skilled, professional and willing to explain what he was doing and why.

Overall, great. Start to finish as explained and expected. Cheers

The professionalism of the sales representative and the install team.

The installers for both the shower stall and the glass walls and door were excellent. Professional but friendly. Answered any questions we had.

The customer service is excellent, especially by the installers. I truly appreciated them putting down cloths to protect my flooring from the entry to the bathroom. Because of pricing and other concerns (see #5), I would share recommendation with friends and family with both positive and negative perspective.

The project has been delayed by over 3 months

Good work, very neat cleaned up after themselves very well.

Overall excellence! Thank you🥰

Customer service excellent. They stand behind their work

Professionalism

They took their time to ensure it was right and kept me appraised along the way of progress and any possible issues

The reason I will not recommend the company is due to the fact I had made a call to the salesman I would be paying cash upon completion of the job. Approximately two plus weeks the job was completed and I wrote a check for the total amount. Approximately a week later my wife received a phone call asking if they could shred the check because the finance company was handling the payments. Upon calling the finance company they had not even initiated the account and I would have have wait to make the payment plus an additional 390.00 dollars for setting up the account.
You have indicated that Kohler will be issuing me a check for the difference., however I feel that your company should have dealt with the finance company instead of me. This is the 16th of November and the job was finished on the 29th of October and I have not received anything from the finance company.

work well done and cleaned up nicely when done!

Our technicians Alan and Juan were very courteous and efficient. The two young lads were professional and polite. We were sent the two BEST technicians. I can't rave them enough

The service was great. We had a small problem and they were right here to take care of it. The were very professional.

professional install

Roberto (crew Lead) and Adrain protected the path to the bathroom, made minimul mess and were on time.