Good sales pitch. Bad sales description and end result. Do you want pictures of what your ads look like, compared to what was installed?

Excellent and professional staff and techs.

Expensive but high quality materials used.

Price was right. Quality of kohler

The install date was about the amount of time that I was told but the sales rep measured things incorrectly and we had to wait another 2 weeks for shower doors and now we have found other issues

Timely, good quality product, good looks, one blemish was repaired with no fuss in a timely manner

The appearance

Ceasar was extremely nice and got right to work. The removal of the old tub took no time at all and the whole installation went smoothly. The bathroom was left in great shape with very little cleanup. Now we have a safe beautiful shower.

Was impressed enough to agree on the terms, pricing etc., during the initial sales pitch

Easy to use

You measured my shower doors wrong and I’m still waiting for the job to be completed. My other shower is wonderful.

My previous next door neighbor is a plumber, who I brought out to fix the water supply line into the house, another unplanned $250 (big discount) to make the new install work. He also said he could have done the remodel for half your price. Also I’m a retired Ar Force veteran. I don’t recall Cody ever bringing up a military discount for the financing despite my informing him that I’m a retired veteran. Ceaser and Alec, the install guys, were great, but not always sure on the plan Cody and I put together. My tile floor does not meet up to the shower floor. 4 inch gap. I’ll have to come up with a workaround for that. More unplanned expense. Now, if someone on your team can address my concerns, i could adjust my survey ratings. How serious are you about taking care of your customers?

Very fast, clean and with no hassles.

The professional approach. All employees work for the company. No sub-contractors.

My experience with Renuity was the best possible in every way the sales person right down to the last installation bit. Also, just a note Tim is the best installer I’ve had in my house and I’ve done several projects since I moved in here two years ago, I would recommend Renuity and Tim on a 10 every time. I just wish I had called Renuity instead of Jacuzzi for the other bathroom. Jacuzzi has the poorest customer relations of any company I have ever dealt with and I had my own company for 51 years in Scottsdale. It took them in 10 months and two days to do my master bathroom and it just wasn’t all that confusing. The installer for Jacuzzi was Johnny and he was very good. They wanted to put a cheaper subcontractor in, but I insisted on Johnny and I’m glad I did. He’s the only thing that holds that company together.

Send a technician to fix the problems that were already reported and we were told it was cosmetic so it there was nothing to be done.

The cost was higher than most websites estimated. Si as a customer, I have to use it and discover if the higher price is worth the extra cost. It would probably be better to ask this question after using it for year or so.

The crew who put our bathroom in were very professional friendly, and did an outstanding job

Very expensive. Sliding doors seem to be backwards, leaks water.

The experience was everything one would desire for a superb customer service.

Communication very good, delivered everything that was promised. Showed up on time. Cleaned up after!

The workmanship was professional and accommodating by asking me where I wanted items placed.

I like that the two came to the house a few weeks before to see how they would get it up the stairs and built a cardboard make
Also once the team got here
Stuck to the schedule and kept going stayed organized and kept things clean

Lester and Dawn were very knowledgeable and efficient. The work was excellent. My showers looks just like the brochure!

High quality and professional install.

They worked hard on the install . They were faced with a few complications regarding ability to get bath tub into the bathroom due to incorrect info on width of door. They had to remove the pocket door which was sticking out . They did excellent work in removing door and the damage that was necessary to fit the tub.
Also corrected all the damage and fixed it back to professional level.
It took 2.5 days because of that issue.
Tub install was excellent and tub works great. They had all the skills to get the job done extremely well.

This is a very spendy project, but love the end item.

The end product is very nice indeed! I’ve sent pictures to friends and told them about it!

VERY expensive compared to other choices

I had the very best service in installation and Luis and Sabastion could not have been more considerate and accommodating and always with a smile
I am very satisfied with installation and appreciate Luis going over all the workings of my tub
I highly recommend Renuity be sure to ask for Luis and you will not be disappointed

The installation was done very well by Lester and Dawn.

Thank you to all involved in this process. It was a good experience.

I still can't use, have no shower doors

I had no choice but to use your service to get Luxstone. But the process was horrible and months later I’m still fixing your sloppiness.

Everything was excellent

We were supposed to get an anti-slip bottom and it is not. Dangerous for folks our age.

We are very happy with our new shower. Entire team was professional and on time. The two people that we worked with directly were outstanding (the salesman and the installer). Easy to work with and great results.

Tub leaks on bottom seal. O one has called to ask if job is okay

I am not certain what happened except that the primary lead for the project came down with an intestinal issue on the second day. That meant that another lead had to come in and cover for them. The changing of the guard was not the deal breaker, but what they told me would be an eezy peezy job was not the case. They had to take the door and door jamb out as well as the toilet. The walls were marred as well as the wood floors. They did not cover the floor with anything, but they did cover the work area. I am now finding out that what was used to try and fix the floor did not work and the bathtub is not lined up properly. The top of the tub is tilted to one side causing the water to pool in the corner. Also, I have looked everywhere in the contract or at least the paperwork that was given me and I cannot find a number to call for customer service. The door was replaced and the door jambs were fixed as well as the marred base boards. I thought the floor was okay, but as the days rolled on the scarring appeared again. Then when I took a shower days later is when I found the pooling issue. Really for $26,000, the job should have been perfect. I would also love to have a customer service number to call, and should have been given when all was done. I was also supposed to get a copy of the sign off sheet, which I never did.

Very good work !

Your team called to advise what time they would arrive; and they were exactly on time. They were efficient, courteous and went beyond installation: I told them I planned to remove the bathroom door and they removed it for me and stored it in the garage. They hung the shower curtain. I had trouble with hot water and they checked the water heater for me. They cleaned up and stored their equipment. The second day -- they cleaned up completely; left everything nice and neat.

All phases of the process to decide to utilize this organization were covered exceptionally from the beginning to the finished product. Negotiations were excellent and finalization was not a problem at all to get what we wanted at a fair and respectful price. We would. definitely recommend this organization.
Vic and Carol👌👍😀

This was an expensive remodel so most of my friends and relatives couldn't afford it.

Shower walls are beautiful.

They are very professional and experienced

The salesman who came to the house was very knowledgeable and helpful when it came to selecting materials for our shower. He was aware of our budget and didn’t try to sell us thing we didn’t need.

Final product was okay. Installers did not seem to care about quality of installation.

There is a lack of communication between the office individuals and the salesperson. Too many cooks in the kitchen.
also, this is our 2nd installation of a new shower and the work crew were a bid messy.

Wonderful product, organized and polite employees

Our new Kohler shower is beautiful. We love it!!