GREAT EMPLOYEES AND CUSTOMER SERVICE!!!! ALSO, KOHLER PRODUCTS ARE FAR SUPERIOR TO ANY OF THE OTHER ONES AVAILABLE. THE INSTALLERS ARE MASTER CRAFTSMEN THAT TAKE GREAT PRIDE IN THEIR WORKMANSHIP!!!

They are FANTASTIC!

The quality of the product is excellent

Really liked the way my tub to shower job came out. Highly recommend them for future jobs.

Let’s see: there is a small chip on the tub and I did not order scratch and dent tub. Floor was dented getting the tub upstairs. Problems with plumbing that I did not have before. This is has been a negative experience all for $35k.

Fast service great workmanship. On time work was done as promised.

If we were to show the remodel to others right now, it'd be easy to recommend but it's a little premature. I expect we'll be able to provide better information after several months.

Very Professional. They were on time and kept us informed.

I like that they did the work in 2 days not weeks

Professional, smooth and easy process all throughout. Great people especially the installation team.

Would recommend to others.

There was no pressure what so ever.

The overall experience was wonderful. Sales guys were great. And installation crew ( Ryan) was awesome as well.

The team was so professional from start to finish. The focus on making sure everything was perfect was so appreciated!

They talk a good talk but because I have a problem that has to be addressed I have only heard from them once

Would definitely recommend

I feel I got lied to about the final price and monthly payment. If I could go back I would have never done this project with Renuity.

Installers were meticulous about making sure none of the debris from removing the old walls was contained. They also were meticulous about installing the new walls and plumbing accessories.

The sales rep, Cale, came to our house on time. He also made sure any initial questions and follow up questions were completely addressed in a timely manner.

The installers were fantastic. They spent time explaining the process to me.

Their people are so friendly and professional. They’re also very patient in teaching you how to use your new spa tub. Their work is exceptional.
they made the installation of my tub and shower. Very exciting for me. They understand that the customer is excited and they get into that excitement with you.

Quick and professional service

The speed with which is was done.

Everything went so perfectly and we love the finished product.

explaining both pros and cons of what they are buying

Very professional and on schedule

When we spoke to the salesperson in our home. He promised us that the complete cost would be. $16,000.
Yet, the complete amount owned was 19,900 ! This after I paid a 10,000 down payment.
Also, we asked the salesman about turning the space that the old shower was in.. to turn that space into a linen closet.
Which he said the people can do.
Yet, once the people came here and finished the new shower they told us they do not do that.
SO WE SRE NOT HAPPY!

Total success.

Superb service and highest quality

smooth process

Really like the products they said 2 day install and it was 2 day

There were problems with plumbing and we had to ask them to replace all the green board instead of just half of it. To their credit they fixed the problems. But we were out a bathroom over the Thanksgiving holiday.
The personal is very friendly and helpful. Our experience was just very frustrating.

Everything went smooth

Starting out with senior Design Technician Kris Villines...too Ryan &Maalik. From start to finish the test

Maybe 🤔.

The sales person,Eric, seemed experienced, knowledgeable and mostly believable (I never fully believe a sales person). The contract was thorough and contradicted only twice what Eric stated.

Ashley, the Reunity contact person, contacted me as per the contract requirement, answered my questions and informed me of the start date. Later, after the shower was completed, Ashley again answered a question I had! I enjoyed speaking with her.

Finally the two man crew that installed the shower were great! They did quality work and kept my house and work area clean! Additionally they were courteous to my AH neighbor that I KNEW would attempt in some way to hinder the project. Sorry I have such an AH as a neighbor.

It was quick & seamless.

After researching several companies, we decided to go with Renuity as Kohler has an exceptional reputation. We were impressed with the entire process from meeting with the sales representative to monitoring the process to completion we were very happy with all aspects and love our new shower,

Excellent service. Fast and very professional installation.

Answered questions, did a great job and cleaned up all construction debris afterwards.

Quality of material was less than expected. Work was ok as well as time given, three days yes it was done in three days. I was given two dates for finishing texture with Two no shows, and late on dsy they show up. I think is highly over priced. Will not use again

Fairly expensive

From the salesman to the installers, everyone was easy to talk to answered all my questions and was a pleasure to do business with.

Appointment was set at my time great customer service

We understand that the lifetime warranty is the reason for the price. We don’t like to tell people how much we spent because they probably wouldn’t understand about the product. The cost would probably be double with any of our friends or family would pay.

Friendly and professional

On time, quick , efficient and did beautiful work in exactly two days!

Competitive pricing with a higher quality Lux Stone experience and top of the line Stainless Steel hardware.

Overall I would recommend Pacific Bath to anyone.

Quality of work and overall appearance of shower is superb

The salesman that met with me seemed like he just wanted to get a sale. He went over measurements which didn’t add up when the project was finally installed, I questioned the installers, they even came to me and asked me how I would like to utilize the extra space I had that the tub didn’t go all the way to the wall. The salesman didn’t go over that with me. The dimensions of the width of the tub wasn’t the correct width, I had called the salesman about it, he told me that the tub I received was the biggest size they had, that it was the “Cadillac” of tubs. I asked the installers about the size of the tub, they said that there were bigger ones. I had scheduled an appointment for them to come to install, but my father had passed away so I had to leave town, at first Ashley, the woman making the appointments in the office, was really nice and accommodating saying that there were plenty of openings, because I didn’t know when I was going to be back in town, I just picked a day, she said if that changes to just let her know. I came back earlier than I had expected, I called the office, hard to get a hold of her, then when I finally DID talk to her, she was very rude to me on the phone and said there weren’t any sooner appointments. I was taken aback by her rudeness, especially knowing about my current situation! When I became short with her and told her to have a nice day, she then wanted to correct her attitude with me. I told my salesman about her, he just made an excuse about how she was over worked. Not good or friendly customer service. I was also Shocked at the price quote I was given, I wasn’t informed about how much interest I’d be paying, I wasn’t
Suppose to get 0% for a year, that didn’t happen, and I felt like the salesman was pushing me to find more income, asking, does your son pay rent? Amy other income? After I had given him my income information. About the interest, he told me to look at my paper work when I get it online. He said, it’s all digital.