I asked the Salesperson about the plumber using the PEX piping as opposed to the copper, he said, he was going to find out why the plumber used the PEX, but I didn't hear any response. My concern was the usage of PEX since copper is much more durable and with the premium price Reunity/ Kohler charges I thought plumber will be using copper.

Very responsive to inquiries, answered questions completely, did great work in timely manner, very respectful of house and kept things clean

The person was very nice and very informative.

Many things were disappointing from the start to finish. First i was told the team would arrive between 7 and 8, then they came at 9:45am and i was later told they never start before 9, so not sure why I was told 7 to 8. The team was very friendly and knowledgeable and worked hard to renovate the area. However once the work was completed it was a mess. Stains were left on pieces of furniture, items were installed crooked, and not sealed properly to allow water to enter in the shower. The entire house was left dirty and dusty as the area was not sealed off or contained .

It was done in 2 days like predicted.

Great customer service

I would recommend Reunity iinstallers Ohai and Robert. I would not recommend Susan in sales.

Very expensive. The quality is excellent. Why does it cost $ 600 for a change order?

Everyone involved in this project, including companies sub-contracted for work, was very professional, friendly, on time, and did great work. The one problem we noticed was that the sales rep and other Renuity managers did not seem to communicate well with each other, or with the sub-contracted workers. Overall, we are very happy with our new Renuity by Kohler custom shower.

Installed early and quickly

Did not turn out as expected.

Na

Overall good job, took longer than expected but it was a complex job and team did best they could to get done in a timely manner.

Quality, aesthetically beautiful and professionally installed.

They did great job top quality materials do the job just the way you want

Extremely over priced, hidden cost, 2nd and 3rd party involvement, took way to long.

From initial sales call to completed installation, every step was smooth and easy.

Everything that I was promised was delivered. The installers were profressional and polite. They cleaned up after the installation.

The job is not finished yet

I would recommend Renuity to my friends and family so they too can have a beautiful bathroom design.

Great product. I feel like it is an upgrade that will age well and be useful for years to come.

The cost way over inflated above and beyond what the materials and labor actually cost.

Excellent service! Love the products and installation! Salesperson Cale was great at explaining all aspects of the process. The main office was very communicative in handling the scheduling. Installation crew was very careful and did a great job. I love my new Kohler shower!

Fast, quality install!

Everybody was very professional from the very beginning to the very end