This company is focused and committed to making sure the customer is COMPLETELY SATISFIED with the work and the product. I didnt have to worry about anything being a problem. HIGHLY RECOMMEND!!!!

A very quality job.

Unclear pricing- I wanted the breakdown, nope. I wanted to feel like I got a deal, I didn’t. I had to read the country regulations to see I needed a permit- at the percent I paid you should have included permitting when the drain relocation moved from decorating to touching the slab. They broke part of the pan and it didn’t get replaced, I got the run around. I kept pushing until I got in writing that the install was to your standards and my warranty is in fact intact

The walk in shower turned out just like Susan explained to us.. Installers were great guys and worked so well together.
Job was done in 2 days as promised....

We had no problems with this company. Everyone was very nice and very professional. They did excellent work above and beyond.

Satisfied

Price was high. Installer was sloppy.

After the installation on June 5, I was advised on June 8 the completion paperwork would be submitted and I would be contacted by someone to have the shower floor sealed for a non-slip surface. I called the office on Weds June 10 and spoke with Nicole ( very nice and helpful) in regards to this matter. She said she would pass this information to Manager Chris ( unk last name) I never received a call back from Chris on Weds and of Thursday 12:10 pm I’ve not received a call back. It should be noted I called and left a voicemail for the Sales Person Josh on Friday or Saturday last week in regards to this matter and he never responded back to me. The customer service needlessly says is very poor. I am paying a lot of money for this service.

I asked the Salesperson about the plumber using the PEX piping as opposed to the copper, he said, he was going to find out why the plumber used the PEX, but I didn't hear any response. My concern was the usage of PEX since copper is much more durable and with the premium price Reunity/ Kohler charges I thought plumber will be using copper.

Very responsive to inquiries, answered questions completely, did great work in timely manner, very respectful of house and kept things clean

The person was very nice and very informative.

Many things were disappointing from the start to finish. First i was told the team would arrive between 7 and 8, then they came at 9:45am and i was later told they never start before 9, so not sure why I was told 7 to 8. The team was very friendly and knowledgeable and worked hard to renovate the area. However once the work was completed it was a mess. Stains were left on pieces of furniture, items were installed crooked, and not sealed properly to allow water to enter in the shower. The entire house was left dirty and dusty as the area was not sealed off or contained .

It was done in 2 days like predicted.

Great customer service

I would recommend Reunity iinstallers Ohai and Robert. I would not recommend Susan in sales.

Very expensive. The quality is excellent. Why does it cost $ 600 for a change order?

Everyone involved in this project, including companies sub-contracted for work, was very professional, friendly, on time, and did great work. The one problem we noticed was that the sales rep and other Renuity managers did not seem to communicate well with each other, or with the sub-contracted workers. Overall, we are very happy with our new Renuity by Kohler custom shower.

Installed early and quickly

Did not turn out as expected.

Na

Overall good job, took longer than expected but it was a complex job and team did best they could to get done in a timely manner.

Quality, aesthetically beautiful and professionally installed.

They did great job top quality materials do the job just the way you want

Extremely over priced, hidden cost, 2nd and 3rd party involvement, took way to long.

From initial sales call to completed installation, every step was smooth and easy.