The quality of the materials and the installation crew were both excellent.

I loved the professionalism of the installers. They asked me where I wanted the grab bars, explained what they were doing. and took all the deconstruction away with them so I didn;'t have to pay for a dumpster.

Customer service; timeliness; friendly workers; quality.

Waiting for follow through on sink ordered and deposit made. Shower is fine.

Everything was done the way I was told it would. Done in 2 days time. Installers were very professional and asked for how I wanted things set up. I love the new look and feel.

All persons that we were in contact with were exceptional from start to finish.

The bathtub/shower to walk-in shower is something that we wanted and we are glad to have selected Renuity for the job.

They worked efficiently and neatly.

I don't know if I can ever use it. There should have been more grab bars for me to use. Also when showing me how to use it I have no idea how to use it.

The staff (sales, installers, scheduler, plumber) were all very professional and pleasantly accommodating.

Good work ethics-- explained procedures-pleasant

We would absolutely recommend the Renuity team to anyone in need of any service or product they offer.

job was completed in 2 days, workers cleaned up everything. the salesman that came to our home explained in detail how the job would be done.

overall looks good

Very pleased with the new plumbing, shower fixtures, and with a new shower stall installed plus glass door. Like the textured flooring of the shower flooring too!

The process was flawless, the result was awesome!

Quality of materials, professional and communicative installer Ronnie.

As expected, the Kohler products we purchased were top notch. The installation process was good as far as the installation technicians. The customer service of Renuity is not up to my expectations.

Too many workers in home for small job

It all comes down to who said what. The Renuity installation team was great, the product fails As a completed package.I will gladly continue discussion with a In Charge person. 630-842-2253. Was in contact with John Meketa, but he didn’t help.

Probably not. We still have unresolved issues. see below

Everyone was very friendly and knowledgeable.

Willing to assist with our urgent timeline for installation. Excellent work!

Overall, it was an easy and hassle free experience. As quick as advertised.

Enrique was great

Rafeal and his crew were respectful and did a gorgeous job in my shower

I hate my new shower. The glass looks like it was measured incorrectly since the two pieces overlap each other by about 3 1/2". I don't like the corner shelves. Both are things that I have seen in other bathrooms and never would have thought to ask if the design was different from everything that I have seen or had over the years.

They did a great job.

The. Excellent work that was done and keeping me informed

I would highly recommend Renuity install group I had to friends or family. My install team were attentive to their work, kept my home clean during install, professional, friendly, and kept me informed of minor changes, adjustments during the process.

Did a wonderful job and the workers were friendly.

Informative and professional

Brian and Jacob, and plumber Trevor, were excellent: professional, courteous, considerate/non-disruptive. They were efficient and pleasant to interact with.

I like the finished product! Getting there was more difficult than I imagined. The first crew came out and tore out the fiberglass one piece tub & shower and found out that that they could not continue until I fixed three items. The water lines, the drain vents & the 7” stove hood vents all needed to be moved to make room for the shower pan to fit. I assumed that Renuity would do everything but that was not the case. Thankfully, I had experience in doing all the work needed so the second crew could finish the project. All and all, I like the finished look which is what I wanted.

The whole experience was pleasant, easy to work with.

Always appreciate the support and commitment to quality work.

Satisfied

When I first expressed interest they got back to me within a couple of minutes and I soon had an appointment with a sales rep within a few days. The work was just as advertised and I am very happy with the final project. I am looking forward to a shower that fits our changing needs and is easy to clean.

Sales/order was smooth and accommodating to our schedules and needs. Jacob, our installer was professional and communicated well with me and my family and got the two showers installed in 4 days.

Price was high. Installer was sloppy.

The quality of the job was excellent! Brent kept me apprised from the beginning to the end.

After the installation on June 5, I was advised on June 8 the completion paperwork would be submitted and I would be contacted by someone to have the shower floor sealed for a non-slip surface. I called the office on Weds June 10 and spoke with Nicole ( very nice and helpful) in regards to this matter. She said she would pass this information to Manager Chris ( unk last name) I never received a call back from Chris on Weds and of Thursday 12:10 pm I’ve not received a call back. It should be noted I called and left a voicemail for the Sales Person Josh on Friday or Saturday last week in regards to this matter and he never responded back to me. The customer service needlessly says is very poor. I am paying a lot of money for this service.

The tub was installed and we were given clear instructions

Promptness, efficiency, communication

Very professional and respectful. These people are experienced and dedicated.

The whole process was easy and professional.

The whole team was very customer oriented, and as a result, from beginning to end, it couldn't have been a better experience.

Love how fast it was done. I already have a friend that would like to do the same!

Organized, professional. Got the job done on time, as planned.

I would recommend but the price I'm sure would put people off. I didn't get any other quotes but most folks would.