Esther is the best! I finally found someone, through her, that I can count on when I call. I finally have an “agent” and that makes all the difference.

I was able to get a much lower rate and better coverage. Having a new roof didn’t give much of a discount. It was confusing to go between the insurance company and the Home Ins office for communication.

Prices are double what I have found by shopping around

I had a women back in to me in the parking lot and had trouble calling my Reese Nicholas agent. When Ashley didn't return my call, I finally called Travelers directly. They were very helpful, but unfortunately the women who backed in to me had an insurance company that was in bankruptcy proceedings and j ended up having to have Travelers pay for the repair. First accident I've ever had in 55 years of driving, not my fault and my insurance rate went up over $200 for the year and we lost our good drivers rate. Disappointed in Travelers for sure.

Courteous and professional

We appreciated the ease of starting the policy following with the cost that was good. The service we received was friendly and helpful. Thank you.

great customer service - helpful, friendly, and responsive

inquired about the availability of a Veteran's discount and have not received an answer yet on that. I keep getting packets of the Declaration's pages......3rd one in a row today....just trying to save you postage, but dont; need 3 copies of those lengthy documents. Also received a bill for $1 with no explanation...???

Slow response time. Multiple errors adding my son to our auto policy resulting in inadequate coverage.

Ashley has been the best at taking care of our needs! Excellent representative of your company

Because the excellent service from Cinidi MacDinald and Ashley Meyers

Claire was incredible. She went above and beyond

Ashley Meyers is simply the best

Marcie Casey went above and beyond in assisting us with buying our house. She was always available, very helpful and very knowledgeable in all aspects. Highly recommend her.

Janet Prince has been pro-active, creative and responsive to structuring a cost efficient insurance package for home, auto and general liability policies.

Very good level of care about my needs.

With the ever changing world of insurance, especially the higher increases in pricing, finding someone like Brad is huge asset to our needs financially.

False advertising - said I would get a discount for putting a new roof on, and that didn't happen. Wouldn't answer my questions.

The ReeceNichols Insurance team is very knowledgable about needs of insurance and really good about explaining coverages.

Customer service reliability, follow up and insurance recommendations.

My wife and I had an excellent experience working with Milton. He was great to work with and extremely flexible throughout the entire process. He answered every question we had and was always available, often working around the clock to make sure everything stayed on track. He truly made the home buying process smooth and stress free, and we could not have asked for a better experience. Highly recommend Milton.

Cindi McDonald is responsive and extremely patient when we have questions about coverage or pricing. Easy to communicate with.

Great service and quick response

They don't answer their phone or respond to messages!!

Thank you so much for helping me with changing over insurances during a stressful time of buying a house! This was one of the only insurances that would help cover my home at a full replacement for a roof coverage, this is hard to find in this Insurance landscape. Ashley was wonderful to work with! She eased my concerns and was easily accessible!

Helpful and usually quick to respond.

Dan Brown was very professional and found us a great plan and saved us money.

Ashley Meyers and her support staff are thorough, knowledgeable and customer-friendly. Great job!!!

Very easy to talk to, and explained thing well.

Still not resolved the personal vs LLC issue.

Ashley Meyers was responsive, knowledgeable, and thorough. She worked nights and weekends when necessary to help us with our homeowner and car insurance needs. She's a 10+ in our book. Will will highly recommend her.

It is almost impossible to get someone to update insurance in a timely manner. I usually have to call many times or send an email to a supervisor before someone will call back. Nobody ever returns voicemails left.

I’d highly recommend ReeceNichols Insurance — Ashley Meyers and her team are fantastic! They made the process easy, fast, and stress-free. Ashley’s professionalism and genuine care really stand out.

I have had excellent service with ReeceNichols, with National General as well.
Pricing, customer care, all aspects.

Friendly and knowledgeable agents

Ashley was thorough, very knowledgeable, friendly, and made the transition seamless. Highly recommend!

I am shocked at the premium increase amount for our Homeowners Policy.
Cindi was very attentive to our concerns. She shopped for other options and we were able to settle on a solution. We have been very happy with our insurance company and did not want to make a change. Cindi was instrumental in keeping our business with HomeServices.

Courtesy and timely action to my requests and answers to my questions.

The renewal process was not fun, I would talk to my rep but they were to busy and passed me off to someone else and did not communicate what i needed so i had to re explain it over to the new person, it took several weeks to get any response back and I will be shopping for a new agency to do my insurance next year.

I used a Reese Nichols realtor when I bought my home two years ago, and was assigned a Reese Nichols insurance agent. He talked a lot and was pushy, and I shared feedback that I wasn’t happy.

Apparently, I was assigned a new agent, but I don’t remember that being communicated to me. I found out when I looked at my insurance documents online. This was fine with me because I had planned on changing insurance agencies.

So I reached out with questions and initially had great communication from the service team member. She called me back twice in the same day to answer questions that she had to research for me and made my requested changes.

After I thoroughly reviewed one of the coverages I had requested, I emailed her back asking her to remove it. Her communication was slow, and she didn’t provide me with confirmation of the change reversal until I reached out days later to ask if it had been done. Her response was short, not even a full sentence. I felt like she was irritated that I changed my mind.

It seems like both times I’ve worked with an individual at Reese Nichols insurance there have been blips. It hasn’t been outstanding or wonderful - just average. I don’t think I would recommend them to others for that reason.

Nathan has been killing it, ensuring I'm getting the best value in coverage.

very helpful

Easy to work with

Always very helpful and takes the time to investigate all options to ensure I get the best possible deals

My questions & concerns are answered quickly, and with courtesy.

Teach your clients how to communicate with you. I have had to beg to be heard with countless unreturned phone calls. I finally found an email adress…. And received two responses. Ine response seemed to be useless information and when asked the same email was resent. No help in understanding. There are so many names to this insurance as well that I have no idea if I’m taking to the person who can answer my question or not. I have often doubted the worth of the savings I made the switch for. I miss having an agent to talk to. A sixty second phone call is all it would take. I miss old world business.

Because of Cindi MacDonald and Ashley Meyers their excellent service

I had to make calls myself to progressive to speak to someone about lowering my auto insurance

Everything!

No hassle, friendly people and able to complete it all online. Plus the best value!