The Florence Red Door Homes team that worked on my build was great . They treated me great from the initial inquiry about the prospect of building a home all the way through the completed build. I would absolutely recommend this team for a dream home build. Everyone that I consulted with from the Florence office was great Nicole, Kim , Samantha, Preston and Michael were very helpful and knowledgeable about the process of building a home for a first timer like me. Thank you all for a great journey and a beautiful home!!!

I like the Novi App that allows me to communicate with red door agents. The process was very smooth and everyone answered any questions that I had.

So far we have loved the process! So many people have told us that building a home is very stressful and they're not wrong. But the staff at Red Door have made it fun! Their excitement for us has been the fuel we've needed to keep going when it gets stressful.

I would only recommend to someone who is interested in the least expensive home possible. There are not enough customization options.

Build was easy. Built alot faster than estimated. Kaleb was excellent. Was surprised to be handed the keys, was not informed of that in advance.

People were easy to work with and accomodating

Their customer service is A1. They made the process painless and actually enjoyable.

Their customer service is A1. They made the process painless and actually enjoyable.

I liked the friendly service and all our questions were answered and how we were walked through the process..

I have already recommended based on what I know so far but I’m just getting started so can elaborate much yet

Pick something!

This experience, from the first time walking through the door at the Raeford Office, till the start of construction has been very painless and easy. Everything has been explained to us in detail. All suggestions, recommendations were explained. I will not only recommend in the future, but have recommended already to everyone that I speak to.

You should make sure land septic permits are in place before pressing people to get approved.

I wish we would have collaborated a little more with the finished products and understood them. I wish we had seen an existing home in place and not just a mockup in the office. You need to see the whole house finished. I would have definitely changed some things. Collaboration and coordination were not quite there.

The team is amazing.

Samantha and Kim were great at the color selection meeting.

Easy process from the beginning with lots of patience.

The process has been great and not overwhelming and we are really impressed with the people.

Brian and Kallie and Molly have been amazing and competent and professional throughout the process. One other team member may be a bit overwhelmed - constant mistakes costing time and challenges, from sending the surveyor out with the wrong home model specified to quoting the home with options I did not select or agree to (perhaps left over from a previous client?) To getting the plans back only to learn that the home was not in compliance with required setbacks communicated repeatedly in calls and in writing, this one team member was consistently overwhelmed to the point of missing important details in the process. Everyone else at Red Door did an incredible job, but I felt that I couldn't relax for a moment or trust the process to go right without constantly checking their work. Hopefully the large spike in demand will enable onboarding of more staff to get this one team member's workload back to a more manageable level where she can give each project the attention needed to avoid these issues. Everything else has been amazing!

Extremely friendly and knowledgeable staff. My dream home consultant has worked tirelessly to assist me in building the house of my dreams.

The process was smooth because the members of the team worked well together, and were knowledgeable and professional.

Additional Communication

Additional Communication - We just want this process to move forward we have been working with red door for months and have just been stagnant. Every is either on vacation or doesn’t answer our calls. Our sales rep actually told us that she had been hanging up on my phone calls assuming I was spam for over a week. Pretty annoyed.

Very knowledgeable about things, if they didn't know they found out from the correct person. Very patient, great customer service. Answers back quickly

There are questions about allowances and how they are used for unexpected needs vs updated requests from us. We’re uncertain about how purchases can be made with allowances by RED DOOR for “money we don’t have in hand yet”, but we don’t have a say so for simple request prior to construction….. Our builder is in constant contact and responds w/in 24 hours (Walker). When friends asks questions there are still multiple steps we are uncertain about.

I don't want them to think that the experience wasn't good, but I just haven't had much experience with them. Stephanie Hill in design was nice to work with. Corey, the dream home consultant, I haven't really talked with, but I am good with the process. I am used to rating things after the work has been completed. However, two of my cousins recommended Red Door Homes, and I don't think they would recommend someone that wasn't good.