The team was very focused and did a good job with our roof replacement.
I was going to put my house up for sale, which I did. I called their company and told them I had a leak coming through one of the beams, and I did not know where the leak was coming from, and needed it fixed before I sold my home. I waited quite a while for them to come out. They gave me an estimate to fix it, said there were damaged shingles, and they would have to take out the flashings. It was a deck with a roof on it that was only two years old. After they left, we had another rainstorm, and it started leaking again. They came back out, and I told them it was still leaking and showed them pictures of how the water was running down the beam. They sent someone else out to look at it, and they said I needed more work done with more shingles over the sides so the water would be guided into the gutter system. They said it would be another $2,200. What they did the first time did not work, and they got me a better price of $1,600. It leaked again in the next rain. They sent out quality control, and I told them that the guy got tar on my deck the first time. The quality control guy cleaned the tar, and it made white spots on the boards. When they came back out, I told them not to use that cleaner on anyone else's deck. He said he would fix it or give me a discount. The second guy said the first guy did not know what they were doing and said they should have had him come out. After it rained again, I called the guy, and he said they would do a water test on it. I finally called the guy who installed the deck, and he is the one who fixed the problem, and it had nothing to do with the roof. I thought Ray St. Clair Roofing was supposed to be good.
Knowledgeable, friendly staff, great communication for work timeline, good results with quick turnaround
Ray St. Clair Roofing did shotty work, in shotty time, and had shotty customer service.
Need to work on communication skills.
Immediate quote the day they came out (some competitors took a week or more). Competitive pricing. Liked having a contact for quality inspection. When we identified issues, they were fixed quickly without any hassle.
I loved having someone I trust to call about house repair work. You all do excellent work and have the best people working there. I will recommend you to everyone!
Excellent all the way around!
We had very bad leakage from chimney/roof. In icy conditions, the representative came to determine problem. From initial contact to completion, we were kept informed of each step. We were pleased with the professional manner our job was handled.
My contract consisted of multiple types of issues that needed repair. In the creation of the contract, one issue was left off the contract, and I signed it before I noticed it. I uncovered this issue well into the work phase, and RSCR did the repair anyway. I also had a few loose shutters on the second floor that the crew offered to fix while they were up there. The rest of the work was done quickly and expertly. The results were good looking. The crews were easy to talk to and were concerned about my satisfaction.
Very professional. Excellent work
freindly and kept us informed what what/when they were doing
They did a great job.
Overall, a great job after final inspection found areas in need of attention.
They do quality work.
They did a good job when they replaced our roof 30 years ago, so we used them again when our roof needed to be replaced.
Their techincal work was excellent. Their approach to doing business is not good.
The finished product (new roof) looks great and their price was competitive
The service was great. They are hard to reach with scheduling. They will call you when they call you, so there is a little bit of downtime there.
It took a very long time to get anyone out there and to respond to my phone calls. But once they got there, the gentleman that came was phenomenal.
Everything was as promised and completed in the timeframe they said.
I have been very happy with the work they have done for me. They did the work at my house and at the building where my nursery is located, and most recently they did the roof on an apartment building I own.
Honest, dependable, hard working, very experienced, and professional from beginning to the end. Excellent work. Thank you!
I picked Ray St. Clair as they did a good job on my roof last year. This experience was the exact opposite. Poor execution.
We have an issue. The siding was completed as ordered and installed promptly. There were two vents in the attic that were not replaced. I've complained to them a number of times. They have still not replaced those vents. They are not the same color, and they stand out terribly. I've been to their offices multiple times to complain about this. They said they would get right on it. The last time I went over there was over two months ago. They still haven't been replaced, either one. They did bring one, but it was the wrong size. Why would they not know how to measure a vent?