Horrible customer service and shotty work

I paid a little bit for the cost.

The process was thorough, informative and useful.

The very helpful professional and knowledgeable people

Professional

I'm happy with the work. It's just that they left nails all over my property, and they said they wouldn't.

Good and hardworking group of people

They were great! They did an awesome job.

The quality of the materials and workmanship was good. Better pricing for the job because of high volume of clients

I was very happy with the results. They did a great job, showed up on time, and they were very precise in everything. It was a great job and it looks beautiful.

Very good at communicating, very fast work.

On time, efficient, good quality.

There is opportunity for Proper to improve their scheduling process.

Overall, we are very satisfied with the work and customer service and would recommend Proper Roofing.

SO many empty promises, misrepresentations, and outright lies during sales process. Roof job not installed per contract despite immediately bringing to attention of company via phone and written notice. Terrible experience overall. Truly sorry I ever heard the Proper Roofing, the irony of the name is sickening.

For the higher cost I can’t comfortably tell friends and family if it’s worth it. Had the cleanup crew had better attention to detail and not left as many nails as they did for my dogs and/or my son to potentially step on, I would maybe add stars here.

I had some issues with Proper Roofing and Remodeling at the time of installation.

Though we had some problems, the work was fine. The communication problem was due to the weather. We are satisfied with the work.

They did well as far as I can tell.

They were very good, other than the fact that they charged double for the job. Andrew was very thorough, but he provided pricing without checking with others, but they did the job professionally.

We were very pleased with all of the people we had contact with. Very professional and personable. The installer, Ryan was awesome.

Great customer service, hand in hand. From the introduction, to the project manager's review, there was great customer service all the way.

Excellent communication by the sales representatives and the project managers.

I feel cheated. The salesperson assured me that Proper Roofing was a family‑owned company and one of the best, and he talked about how other construction companies take advantage of customers. But when I started asking questions about what was happening in my home, he stopped responding to my texts. The person who actually did the work listened to my concerns and said he would report them to his superiors, but he later called me back saying there was nothing they could do. He told me his superiors said that’s just the way things were. The worst part is the invoicing. They refused to give me an itemized receipt, and that’s a big part of why I feel cheated. I believed I was being charged for work on the whole house, but they only did half. The invoice they sent simply says they were going to do siding work for the total dollar amount, with no breakdown at all.

I am likely to recommend them to a friend because they did a good job, they were timely and very friendly. My only complaint is that they left a lot of nails.

Roof material to use well explained

I would recommend your company to my friends but there are a couple of issues that I prefer to talk to someone of authority in person with

quote everything that will be needed up front. We had an additional 8K added on at the end.

Every person on the team from the sales person to the final qc tester were very helpful when I had a question. The project delivered a quality roof and the added gutters were a real upgrade to our house. The team came in and worked constantly with many processes going on at the same time. They all looked like they knew exactly what needed to get done at the correct time, like a well-oiled machine.

The finished roof is very attractive and appears to perform better than expected.

I would recommend Proper Roofing to anyone that asks.

Dustin and Jesus were the best.

I am very satisfied with the job. The roof looks great. The work was done in one day and they left the job site clean. I didn't find one nail after they left. One thing to note though is that they use high pressure sales tactics. They will quote you a high price and will knock several thousand dollars off if you make a decision that day. They should just give you their best price and allow to shop around, but that's not how they do business. Overall, I am satisfied with the job but I feel I may have overpaid.

Service excellence, great communication , completed as planned, clean up properly done.

They were very nice. They cleaned up everything, including the screws, so I would not get a flat tire.

Very happy with the results, great project management and great crews!

The were very quick,and did a good job,on my roof.

Each Team Member represented Proper Roofing in a professional and caring way. Installation work was what was agreed to. Project Manager Gilberto R. was prompt with feedback and follow up. Each Team Member appreciated.

- Lack of communication.

- Lack of care for customers. Throughout the time of doing the project, no one in-charge came to inspect the work, or at least show me how good the workers did, even though the manager said he will come at the end of day when the crew finishes up.

- The workers didn't ask for permission if they could do things beyond the project. The workers notified the manager about a huge beehive at the project site. The manager called me to let me know that they couldn't continue the work until the beehive was removed. So I called the exterminator that same day and scheduled one to come out the next day. Then I talked to the manager to update him and to pause the work until the exterminator came out. I even joked with him that I hope to get some honey to make the extermination fee worthwhile. He laughed and said he hoped so too. Lo and behold his workers removed the beehive without my knowledge. I was so upset when the exterminator told me that a big part of the beehive had been removed and someone had harvested the honey. The only thing he needed to do at that time was to spray.

Very disappointed because the manager allowed his workers to do things without telling the customers. That's not courtesy!

Proper Roofing and Remodeling were very professional. They had teams to handle every part of the job. They showed up on time, worked all day, and cleaned up before they went home. They worked from sun up to sundown. You could tell they were taught right, ready to do the job, and willing to do the work so they could finish as soon as possible and move on to the next job. I was very pleased with the quality and workmanship.

They did a great job. From the start to end, I didn't do anything special. They followed instructions and got the job done right away.

I had a very good experience. Proper Roofing and Remodeling did everything they said they would, in a timely fashion. I am very satisfied.

They showed up when they said they would, they completed the job in the time the said they would.

If you want a impact and hurricane rating roof this is the way to go.

Proper Roofing was impressive when it came to the work they did and their communication from start to finish. They walked me through the process and I was really impressed.

The finished work was a great improvement.

They were efficient, did everything quickly, and explained everything to me.

Professionally done.

Everything was explained of the process. And preceded as explained.

Work was done quickly and with little mess, but communication was terrible. There were so many managers and so little communication between them. They brought the wrong paint for the soffit, which delayed that part by a day or two.

The project lead didn't actually come out to verify the work was completed properly, despite a different manager telling us that the project lead would do so. Overhead they asked us if the team did the project correctly and to our satisfaction. Neither my wife not I are roofers, how should we know if they did it right?

I had an excellent experience with Proper Roofing

I would recommend Proper Roofing for a roofing replacement. The team is very professional and efficient. I am so pleased with the job. I would highly recommend this Company. Very clean after the job,