Professional presentation by sales rep on bath remodel and provided good answers to someone who is somewhat familar with remodeling (me).

Installation did not go as smooth as indicated by the sales team so be flexible in your expectations. The finished product is worth it.

Good communication, consulted for each of the accessories for the shower, efficient, friendly, protected our floors, etc., and cleaned everything afterwards

Unless you want to give me a discount, there is nothing you can do to make it right, unless the product fails I'm done having your people in my house. My spouse and I work from home, we both took time off work knowing that the noise and such of installation would not be conducive to our work. The day the install was supposed to start I received a call that they couldn't make it. Fortunately (I thought) they were able to find a crew that would be able to come the next day (Saturday) and complete the job on Monday. Well the crew didn't leave our house until a bit after 8pm on Monday and we both needed to be ready for work at 6 am the next morning. We are seniors so we get to bed quite early because we work early. Anyway, it was just too long and late for people to be in our house, but I thought they would have the job complete and then be done and gone. There was a broken piece that required a follow up the next day and thank goodness because that allowed me to look at the job the crew had done and it was a mess and detailed further below. So one day delay at this point and 2 full days of install and now a visit for a couple hours. This person told me I'd be contacted by the manager later in the afternoon to schedule a time for a crew to come back and fix the numerous issues. I didn't get a call. The next day I emailed, which prompted a call back and a crew was scheduled for the following week. It was the same two people which I would have preferred to now have back, but I understand it was a training opportunity so I let it slide. They were accompanied by a trainer to oversee and advise. There was a lot of talking to each other (the crew) and on the phone all day while I was doing my best to work. Again I work from home. Yes, I could have asked them to minimize the chatter and phone calls within my home, but I just wanted them to do a good job so I didn't want to gripe about the noise. Although it would seem if they knew we were working from home, which they did and were reminded of every time they walked in and out of my house because I sit at a workstation at the front door window, they would automatically be conscientious and respectful enough to take phone calls outside and lower the volume on the indoor conversations. So another full day of people at my house. And still the sheet rock wasn't done. Again, I had to reach out to get the call to have the person scheduled. The sheetrock guy came out, he was nice but still I felt like the task wasn't completed the way it should have been. Then lastly we needed to wait for a light/fan combo replacement to arrive, our was damaged during the 2nd day install. The service tech who brought that to us also attempted to correct the drag on the shower door. So here I am after having work people here 6 times, to get one install done. It is done right, it is evidently as good as you can do. I really feel like for the cost of this product, it should basically be perfection and clean. Oh fudge, I forgot about the mess in my driveway, on my plants, on my neighbors house and unfortunately my garage door was up part of the time and there is dust from all the sawing on everything in my garage.

Not well executed, still missing a part.

highly recommend this company- they were able to start quickly, finish quickly and do a beautiful job- we appreciated them calling to give us notice when they were 30 minutes out from arriving in the morning

Everything went very smoothly after some problems with the rep and payment were corrected

It’s not because of poor quality or the technicians. All of that is great but the price is ridiculous.

We have already made several recommendations to our coworkers raving over the service and quality of installation.

Fast, efficient, and careful.

Workmanship was excellant, friendly, very informative, fast, organized, and clean up was top notch

The process was easy and quick! Our shower is exactly what we wanted. I highly recommend.

Customer service was excellent

Every person involved was professional and personable. The work was done well and completed on time. The quality of the Kohler products is superb.

Friendly, knowledgeable crew. Arrived on time. Protected areas with dropcloths.

Installation was completed in two days. The mess after installation was completed and there’s no evidence of any of it. Very professional work done.All expectations were met

The whole process with Renuity was clearly laid out, once permits were obtained the timeline was established and never strayed from. Quick simple and easy

Definitely will recommend this company to friends and family.

The overall experience would allow me to feel comfortable in recommending Renuity to family and friends as a way to complete a tub or shower replacement in a very quick turnaround timeline.

We needed as little downtime as possible to address a need for a more accessible shower compartment for medical purposes.

Installers were professional and friendly

Exceptionally clean and efficient work. Built the shower perfectly and always kept us up to date on time frames and changes needed. Made us aware it would take an extra half day so they could finish it correctly. Have been very responsive to schedule follow up for some minor sheet rock repair/finish and water temp and pressure fixes.

Our salesperson listened to what we wanted and we were able to put the package together very quickly.

Very easy going for the crew. Creat communication.

A three day job for two bathrooms was the way to go for us, will very likely recommend.

They were very professional and caring. Did a fantastic job when above and beyond what I expected.