Friendly staff, good selection of classes, recovery center.

I like the equipment available and the layout and cleanliness of the facilities.

What's not to love! Fun, fitness, friends!!

Classes are fun! Friendly staff. Great atmosphere. Massage table is a nice finish to a workout

The front desk staff are welcoming. It feels laid back, but still clean and taken care of - that can be a hard balance to achieve sometimes.

I’ve been participating in a small group class with Janice Rosen as our trainer, and it’s been an amazing experience. Her humor and enthusiasm keep me motivated, and her depth of knowledge keeps us all safe as we learn how to use the TRX equipment.

Plum Street staff are friendly and helpful, the facility has everything I need and I always feel comfortable there.

The equipment is dated so I find myself going to the Briggs location which is out of the way.

Add the back and ab machines. Add a pool.

My daughter just turned 4 and is still working on potty training. I dropped her off wearing a diaper so I assumed they would not let her in the restroom. When I picked her up they said that she went in the restroom and she put her head in the toilet and was left in the restroom unsupervised. Really disappointed and thinking about canceling my membership all together.

There were 2 childcare workers and my son was the only child. Neither worker showed enthusiasm when we walked in. They both seemed miserable or upset. I understand bad days happen but when you’re working with children there needs to be lightness and positivity. My son seemed fine when I picked him up but I was disappointed in how “down” the childcare employees seemed this day.

Machines are always broken. Buy new and stop trying fix the old ones.

I love the Les Mills classes that are provided (Body Attack, Body Pump, Body Step) and the dance fitness classes. The group fitness instructors are awesome! The group fitness room could use some fresh paint and motivation words. The equipment is good. Replace the rubber grips on the bottom of some of the steps for step aerobics, so they don't slide on the floor. I appreciate the showers and sauna, as well as the new massage and ice/heat chairs. If possible, more space in the sauna would be amazing. More parking options would be great. I wish you could purchases the parking lot nearby, so we don't have to pay separately to park there when the YMCA lot is full. I don't like parking along the street in the dark, and walking to/from my vehicle alone. I love the app for the class schedule and my barcode.

I recommend it all the time and dragged in a new customer in 2025.

Ever since my membership has been activated again you have an employee who has made it their mission to discontinue my membership.
I walk on eggshells every month because my due date is on the 1st and my disability doesn't get deposited till the 3rd.
I've done nothing to this individual but he is intent on holding a past delinquency against me despite the fact that I'm paying all that I owe.

The staff are just excellent at both Ys, Plum and Briggs. I absolutely recommend the YMCA. It is an important tool in my mental health.

The cryo massage lounge

Plum Street is fine but Briggs has become a mess. Briggs became mire crowded in November but has really maxed out in January. Parking is really tough in the mornings, particularly around 8:30 -10am. Between pickleball, pool classes, multi-purpose room classes, and New Years resolution folks in the weight room, Briggs Y is bursting at the seams. Seniors, disabled, mothers with children are circling the lot and parking down the street and all the way down to the circle. People arriving for 9am stuff need to park before the 8am folks depart the lot. In the past, folks have suggested staggering classes (for instance 8am then 9:15 or 9:30) to allow people to exit so the later folks can enter. The Y's never done that, but current crowding may require re-thinking your schedule. I've been coming to Briggs since it opened (before the weight room and second floor were added) and downtown for years before that (42 years total), but I don't think I've ever seen this extent of crowding.

Update the equipment.

Good equipment, staff and atmosphere.

I love the hydro massage chair! I live closer to Briggs so I use that facility 4 times a week for classes in tai chi and yoga. I have made friends at Briggs, but not at Plum as I am not there for classes.

Replace Friday senior fitness class with one similar to previous class taught by Marion

Friendly staff. Decent amount of equipment & good layout.

The front desk staff are very friendly, every time I see them. The facility is very clean, I love the open floor layout, the sauna and hydromassage equipment.

parking is often unavailable, evening yoga classes are inconsistent (Wednesday night was cancelled for several months)