Water pressure was not checked at job completion.

All personnel were very friendly and professional.

Your front office couldn’t call the right person to communicate. I repeatedly ask them to call my husband, but they kept calling me. The order was also wrong regarding the type of door we had asked for, which caused a delay to use for a week. The shower head requires super human strength to change to the handheld. The floor is super slippery-we both slipped, causing us to cover the entire base with a mat.

Overall experience and results were just as promised. If we decide to upgrade our primary bath, we will call Renuity.

Everything p

The installers were fantastic. They kept the work area clean throughout the project and cleaned up at the end of day one. They answered all questions asked.

Installers were very professional and filled us in on many details.

Workman was very skilled, professional and willing to explain what he was doing and why.

These guys really know the business....make sure you keep them..

Quality of work and professionalism.

Overall, great. Start to finish as explained and expected. Cheers

Exhalent work and very personal

Kohler is and established top quality brand.

I visited the Kohler studio in Kohler, WI regarding their walk-in tub, from start to finish, professionalism top notch.

The staff was very professional.

The entire experience was very satisfactory.

The professionalism of the sales representative and the install team.

Great, talented crew. Seamless install and right on time. Our shower is beautiful.

The installers for both the shower stall and the glass walls and door were excellent. Professional but friendly. Answered any questions we had.

The price is way too high for a shower.

The customer service is excellent, especially by the installers. I truly appreciated them putting down cloths to protect my flooring from the entry to the bathroom. Because of pricing and other concerns (see #5), I would share recommendation with friends and family with both positive and negative perspective.

Quality work

The project has been delayed by over 3 months

Positive feelings from initial salesperson that your company is the best to deal with

Good work, very neat cleaned up after themselves very well.

Cost would limit who would be able to use them

Nice people to work with. Very professional

Overall excellence! Thank you🥰

I love the walkin tub and the installation was done as expected.

They were very nice, careful, neat, and the workmanship was terrific

NA

The cleanup was bad. It was a mess all on our front yard on the side yard and also the landscape rocks all have white concrete residue left over from their clean out. We asked for the window sill to be sloped for proper water drainage and they and they confirmed they would do it, but then they did not do it at the back of the window and and water pools on the back of the windowsill.

Honest with attention to detail!

See below

The easy of the whole remodel process

The installers that I had were great!

Customer service excellent. They stand behind their work

Great service

The finished product

Professionalism

The employee attitudes and professionalism along with the product

They took their time to ensure it was right and kept me appraised along the way of progress and any possible issues

Appts on time, good samples, clear explanation of process.

We really had a great crew. They took great care of our home while they were here. The shower exceeded our expectations.

very satisfied with the completed job.

Quality of service especially after installation

The reason I will not recommend the company is due to the fact I had made a call to the salesman I would be paying cash upon completion of the job. Approximately two plus weeks the job was completed and I wrote a check for the total amount. Approximately a week later my wife received a phone call asking if they could shred the check because the finance company was handling the payments. Upon calling the finance company they had not even initiated the account and I would have have wait to make the payment plus an additional 390.00 dollars for setting up the account.
You have indicated that Kohler will be issuing me a check for the difference., however I feel that your company should have dealt with the finance company instead of me. This is the 16th of November and the job was finished on the 29th of October and I have not received anything from the finance company.

Follow through on what you tell customers. Don’t make promises that you don’t keep like the sales woman saying she was going to gift us a cleaner for the tub and the installer person saying they scheduled a follow up visit and no one came.

The 2-day installation time

work well done and cleaned up nicely when done!