Good sales pitch. Bad sales description and end result. Do you want pictures of what your ads look like, compared to what was installed?

Excellent and professional staff and techs.

Expensive but high quality materials used.

I final profuct was what I was hoping for.

Project started sept and completed Oct 3 weeks too long.ordered bisque pan and got white due to broken in transit

Work is great. Workers were wonderful. Price was high.

Price was right. Quality of kohler

The install date was about the amount of time that I was told but the sales rep measured things incorrectly and we had to wait another 2 weeks for shower doors and now we have found other issues

I would not hesitate to recommend Reunity to friends and family. This is, by far, the best product and service I have experienced in a long time.

Timely, good quality product, good looks, one blemish was repaired with no fuss in a timely manner

The appearance

Ceasar was extremely nice and got right to work. The removal of the old tub took no time at all and the whole installation went smoothly. The bathroom was left in great shape with very little cleanup. Now we have a safe beautiful shower.

Unfortunately, our shower sitting tub has

installation issues that weren’t seen until the tub was used. I had called to get it fixed and it has been almost two months and it hasn’t been fixed. I called and the installer doesn’t respond to me. I have to search who I can call to escalate this situation. We paid $36k and the fact that I can’t use it in its entirety makes me feel upset.

Was impressed enough to agree on the terms, pricing etc., during the initial sales pitch

Easy to use

You measured my shower doors wrong and I’m still waiting for the job to be completed. My other shower is wonderful.

My previous next door neighbor is a plumber, who I brought out to fix the water supply line into the house, another unplanned $250 (big discount) to make the new install work. He also said he could have done the remodel for half your price. Also I’m a retired Ar Force veteran. I don’t recall Cody ever bringing up a military discount for the financing despite my informing him that I’m a retired veteran. Ceaser and Alec, the install guys, were great, but not always sure on the plan Cody and I put together. My tile floor does not meet up to the shower floor. 4 inch gap. I’ll have to come up with a workaround for that. More unplanned expense. Now, if someone on your team can address my concerns, i could adjust my survey ratings. How serious are you about taking care of your customers?

Considering the cost, some more financing options would be a good idea. GreenSky, for instance, certainly has better interest rates. But the "no pay, no interest" for one (1) year is very good and it gives one time to look for alternate financing.

Very fast, clean and with no hassles.

The professional approach. All employees work for the company. No sub-contractors.

Chris Greenwalt, Acct Mgr, thoroughly explained Kohler LuxStone products and our options. Answered all of questions. We were kept informed along the way on delivery dates, etc. Install crew showed up on time. Respect for our home with protective runners. Explained what they were doing. Job well done in the 2 day timeframe.

My experience with Renuity was the best possible in every way the sales person right down to the last installation bit. Also, just a note Tim is the best installer I’ve had in my house and I’ve done several projects since I moved in here two years ago, I would recommend Renuity and Tim on a 10 every time. I just wish I had called Renuity instead of Jacuzzi for the other bathroom. Jacuzzi has the poorest customer relations of any company I have ever dealt with and I had my own company for 51 years in Scottsdale. It took them in 10 months and two days to do my master bathroom and it just wasn’t all that confusing. The installer for Jacuzzi was Johnny and he was very good. They wanted to put a cheaper subcontractor in, but I insisted on Johnny and I’m glad I did. He’s the only thing that holds that company together.

Everyone was professional and personable. Installation was great, cleanup impeccable. Excellent job all the way around.

Send a technician to fix the problems that were already reported and we were told it was cosmetic so it there was nothing to be done.

Your crew that did installation were very professional and worked as a good team. We have one problem and Adrian will be here tomorrow to address it.
The unit looks very nice.