Slow at progress my patio floods when rains not happy

The construction and workmanship are very good.

customer service and follow-up after installation has been great

All issues were addressed

I absolutely LOVE my new patio enclosure! ❤️🏡 The transformation is amazing, and it has truly given me a beautiful new space to enjoy my home.

The workmanship is excellent, everything looks clean and professionally done, and the finished enclosure is even better than I imagined. I’m so happy with how it turned out and how much more comfortable and enjoyable my patio is now.

If you’re thinking about enclosing your patio, I highly recommend this company. They did an AMAZING job from start to finish! ⭐️⭐️⭐️⭐️⭐️

I am extremely pleased with the quality of the product. Team was excellent to work with on project.

Please see the explanations provided below.

Prompt and pleasant

The process was professionally executed and completed expeditiously

Patio Enclosures’ window products are top-tier. They recently converted our screened porch into a beautiful three seasons room, and we love the finished result. We experienced a few issues on the installation, but what impressed us was how they handled it- they went the extra mile to make the proper corrections. It’s clear they truly care about customer satisfaction and standing behind their work.

Chastity kept us informed every step of the way. The workers were skilled pros.

The awning that was installed is coming off the support beam. This needs to be fixed ASAP or it will damage the house and the awning itself.

We are very pleased with the quality of the enclosure walls, windows and doors. The installation crew was also excellent, and added some extra supports where they felt it was necessary.

Chasity was fantastic to work with! I would give her a 15 instead of a 10!

Exceptional customer service and quick installation.

It was way better than I imagined.

Product is unique. We're very impressed with the locking mechanism. We love the look of the sliding doors.

I filled out a separate survey but again my only reason for giving a high score is because Chastity was so helpful during the process and Juan did such incredible work and we are happy with the final product. However the process itself was nothing like what we agreed to when we originally signed the contract, the permitting process was a nightmare and the timeline we were sold was not accurate. Our project that was supposed to take 2-4 weeks ended up taking 4 months. Many of the delays and issues could have been avoided with better project management.

I love my enclosure

Gavin Stroud and Chris Lee were unable to produce a decent description of the project with a set of drawings with dimensions and pictures. As a result we had difficulty getting approval from the HOA. Gavin was basically useless. Then they ordered the materials and got them wrong. They didn't do any quality control anywhere in the process so they didn't know some of the glass was wrong until the installer had started the installation. Then it took two and a half weeks to get the right glass. I never got an apology or even a decent explanation. Then as soon as the installation was finally complete they wanted their money right away and threatened us with collections.

Final product came out well and I appreciate all the communication from the team.

Great with followup and communication

The only reason I'm giving this score is because Chasity & Juan were such a pleasure to work with. Chasity kept us up to date about the work and checked in regularly and made me feel like our project was top of mind. Juan is an incredible worker and he worked crazy hours to keep our project moving.

Part of the reason we chose Patio Enclosures was the assurance that they understood the permit process and that the install would take 2-4 weeks. We signed our contract in July of 2025 and the permit was applied for in October of 2025. Prior to the permit even being submitted we were charged half of our loan. However the work did not start on our project until April 2026. There were constant delays and confusion. There was confusion about whether our footers were up to code to support the build which delayed multiple weeks and was suggested as a possible additional charge we might have to pay despite that being a complete oversight by your team. We were told that we did not need to do electrical and then at the last moment were told we needed to find an electrician and include that in our project which delayed another few weeks. And multiple times the permits failed and had to be resubmitted. This was not a smooth process and install took 4 months...

Service provided by Chasity, Gavin and Sheldon was supportive and always professional. Finished sunroom, is beautiful and just what I wanted.

Very nice work. Good quality materials. Efficient and timely arrangements.

Very satisfied with the work overseen by Gavin

My entire experience with Patio enclosures was a 10/10. From my initial consultation all the way to finalizing the project, I was in direct communication with every step. They were very easy to work with and ensured I was happy. Chasity constantly kept me in the loop and went above and beyond to make sure the inspector, electrician, builder were all meeting deadlines. This project wouldnt have been completed without her. We are so grateful for her and the entire team at Patio enclosures!

Company lied repeatedly, project took 8 months instead of 2 to 3 weeks promised, failed inspections twice because they didn't schedule inspections when they should have.

Product is good, not great. Value for investment is low.

The quality is outstanding.

Better manage and prioritize issues.

Excellent communication to manage expectations and delivery was amazing. Could not be happier.

After doing some research on companies, I came across your company and after sitting with Chris, the sales agent, I was quite impressed with the various options offered.

Proud to share with friends and neighbors

Everyone that we dealt with was great to work with. Gavin was on top of it by keeping us updated on a day to day basis. He made sure that we were totally happy throughout the entire process.

Only thing that went well was the sales pitch. Thereafter everything went downhill. Unqualified and unsupervised contractors who damaged siding that was removed, litter yard with cigarette ends and particles of metal from cutting. A wall was improperly manufactured yet installed by contractors. We ended up paying out of pocket for siding repairs as well as metal chip cleanup from yard.

Excellent workmanship and Quailty materials.

Issue with installation has not been addressed and communication has ceased. Communication began to deteriorate after payment was completed and we did not sign any paperwork saying we accepted the final product we received.

Overall satisfaction with product

The craftsmanship is very solid. It seems sturdy and good quality. The handle locks seem like a good mechanism. It's not flimsy like a simple screen door latch would be. I feel like it could withstand serious weather.

Very professional and completely informed about cost and progress of the project.

Struggle with scheduling (outside influences were present as well)

Imagine living in North Carolina sitting on your deck during the summer heat with a pond outback. We wanted our open deck transformed into a screened in room so we could enjoy the outdoors without being attacked by mosquitoes. It’s not even summer yet, and we have experienced more than our share. We contacted Patio Enclosures, they came out and gave us a wonderful presentation with an affordable price. From start to finish our experience with Patio Enclosures was nothing less than OUTSTANDING! Special thanks to Paul our installer. A job beyond well done. We love our screened in deck. No more mosquitoes!

There were several mistakes: billing, ordered wrong storm door and weeks before the right one arrived, person to measure recorded he had completed it but it was another house.

Customer service

Our contract completion date was Nov. 13, 2025. Project completed June 2, 2026. Project materials were delivered to warehouse in Sept. 11, 2025. Project would still be on going if not for Chastity. Management doesn't care for the customer as long as they get their bonus check. Maybe bonus checks should be released to the workers after the project is completed and signed off.

Custom built to our space. Quality materials and craftsmanship.

They did an excellent job. Although the project wasn't completed in one day, if you added the hours from the time they started till they finished, it would be one day.

I referred one of the members of my church Rosa Credle who is getting a quote this afternoon. Winterville NC

The deal we got was too good to pass up, but the real MVP’s are Chasity and Paul. After she took over our project, it was looked over and redone with precision. As safety, is a big deal for our family and our young ones. After Chasity came in, our project that seemed to be stalled, was now in gear and moving forward. After just a few short months, our project is finished and it is largely because of Chasity and Paul who was our contractor who did the actual building and repair. Great team, thanks again!