Everyone that we dealt with was great to work with. Gavin was on top of it by keeping us updated on a day to day basis. He made sure that we were totally happy throughout the entire process.

Only thing that went well was the sales pitch. Thereafter everything went downhill. Unqualified and unsupervised contractors who damaged siding that was removed, litter yard with cigarette ends and particles of metal from cutting. A wall was improperly manufactured yet installed by contractors. We ended up paying out of pocket for siding repairs as well as metal chip cleanup from yard.

Excellent workmanship and Quailty materials.

Issue with installation has not been addressed and communication has ceased. Communication began to deteriorate after payment was completed and we did not sign any paperwork saying we accepted the final product we received.

Overall satisfaction with product

The craftsmanship is very solid. It seems sturdy and good quality. The handle locks seem like a good mechanism. It's not flimsy like a simple screen door latch would be. I feel like it could withstand serious weather.

Very professional and completely informed about cost and progress of the project.

Struggle with scheduling (outside influences were present as well)

Imagine living in North Carolina sitting on your deck during the summer heat with a pond outback. We wanted our open deck transformed into a screened in room so we could enjoy the outdoors without being attacked by mosquitoes. It’s not even summer yet, and we have experienced more than our share. We contacted Patio Enclosures, they came out and gave us a wonderful presentation with an affordable price. From start to finish our experience with Patio Enclosures was nothing less than OUTSTANDING! Special thanks to Paul our installer. A job beyond well done. We love our screened in deck. No more mosquitoes!

There were several mistakes: billing, ordered wrong storm door and weeks before the right one arrived, person to measure recorded he had completed it but it was another house.

Customer service

Our contract completion date was Nov. 13, 2025. Project completed June 2, 2026. Project materials were delivered to warehouse in Sept. 11, 2025. Project would still be on going if not for Chastity. Management doesn't care for the customer as long as they get their bonus check. Maybe bonus checks should be released to the workers after the project is completed and signed off.

Custom built to our space. Quality materials and craftsmanship.

They did an excellent job. Although the project wasn't completed in one day, if you added the hours from the time they started till they finished, it would be one day.

I referred one of the members of my church Rosa Credle who is getting a quote this afternoon. Winterville NC

The deal we got was too good to pass up, but the real MVP’s are Chasity and Paul. After she took over our project, it was looked over and redone with precision. As safety, is a big deal for our family and our young ones. After Chasity came in, our project that seemed to be stalled, was now in gear and moving forward. After just a few short months, our project is finished and it is largely because of Chasity and Paul who was our contractor who did the actual building and repair. Great team, thanks again!

This project started in 2024 and was supposed to take a few days but has just been finished within the last month. The salesperson told me things that were not true and the project went downhill from there until Chasity took over coordinating. My recommendation is purely based on my interactions with her and the help she provided. Otherwise it would be a 0 based on everything that happened before she arrived and sorted things out.

We are a repeat customer and they provide a quality product.

Was very pleased with the service I received from Gavin, and the installer did a great job! Clean as a whistle, fast, and the finishes are perfect. He was awesome! Patio Enclosures helped with HOA approval, and made scheduling changes to accommodate them. We love our new enclosed patio.

Except for the initial experience where I had I think I had a salesman who was new, the rest of the process went fine. My questions and concerns were well answered.

I am throughly satisfied with my enclosure; I should have done it long ago

Well knowledged on company products and installation process.

On time, professional, worked until we were satisfied with result

The team was very friendly and professional during the whole process.

The installer did not speak English and didn’t show up the day or time promised. When problems arose I could not communicate with him sufficiently