Our construction was begun in the middle of December and never completed till the first week in March

Nick as salesperson and Chastity as coordinator did an excellent job through the whole process. The two workers also did a nice job. My only complaint is that the men who built our project had told us Thursday that they would be back the next day finish. After waiting until 11 Friday morning, I called the office to find where they were. Gavin investigated and called back to let me know that their boss told them they had to go to a different job. It would have been nice to let us know.

Everyone we worked with was polite, professional and knowledgeable, but what I thought I was going to get and what I got were different. Different enough that I would hesitate to recommend Patio Enclosures to anyone who isn't more seasoned in scoping the full project themselves.

They are not pushy but provides all the information needed for one to make a good decision. Provide good follow up and very responsive

Overall experience was not good, poor communication and zero follow up after completion with 3 months of issue after issue.

There was no or extremely little contact or communication from Patio Enclosure unless I initiated it, customer service was none existent. I left multiple messages that would go unanswered including group text messages. Several times when installer were scheduled, they didn't shows up, without informing me, so I made arrangements and waited all day for no reason. Then installer would showed up without any notification from anyone and I had to clean up after them each visit. Even the communication between Patio Enclosure and the installers were confused at best. I would be told one thing by Patio Enclosure as far as what work was going to be done but installer each time had only part of materials to do the work. I was told materials weren't ordered when they were supposed to have been originally. This project according to the contract should have been completed with worst case scenario in October which would have been 3 month. It wasn't completed till late January which was passed the 6 months stage. The project was framing in an existing covered porch on 3 sides with glass and a storm door.

If I were to recommend I would have to let them know all of the issues I ran into during my project.

It was time. Time to get rid of the screens. Each home show we would get estimates. Get information. This time we went and had it completed. We cannot be happier.

Just love the product. Was considering screen or vinyl but so glad I went with glass.

Responsive to specific requirements

I loved everything about the project!

I will share my experience with others and let them decide.

I have nothing to add at this time

Initially the process went as advertised. Then there was a several month period where I couldn't get ahold of anyone & no work was done. Some of that was waiting on inspections but then it seems like my project was forgotten about. The work still isn't done 9 months later when I was given a 5-6 month window for the project.

A bit pricey and requires unnecessary negotiation like buying a car, but in the long run, good custom fit quality and fast service.

Not only would we not recommend Patio Enclosures, we would also not use them ourselves again.

Very detailed and excellent work. Love it.

There were unexpected complications with our existing porch which were not known or anticipated. It created problems for the installation crew. They brainstormed and consulted with the other experts to resolve the "hiccup."
They could have just camouflaged the problem and we would never have known, but they were very upfront and honest and instead of just working around the problem, they did all of the extra work needed to repair the issues, then they completed the installation as planned. We knew that everything was done right...better than right. Seeing that kind of integrity these days was and is most impressive!

Positive first: My three-season room seems to be well constructed. No leaking roof, etc. It is attractive and coordinates with my home.

I was unhappy, however, with the amount of time it took from contract signing to completion - 7 months. My sister and her family had a new addition built onto their home in less than three months. Hers is twice the size of mine and not much more than I paid for my tiny room; and I had to install my own flooring! Once she saw how long I was waiting for my room, she went with a local builder instead of Patio Enclosures.

Overall, my room while very small (8x7'8"), is ok for me. There are better values out there obviously, but I will enjoy my space once my flooring is installed by another company. I'm still waiting for that to be done.

Job was completed in a timely manner and help with the HOA approval form.

The efficiency of the process by which the team performed the work was amazing and well executed.

We're very happy with the finished product BUT .... Pretty sure that we were told that the project from signing to completion would take less than 7 months. The project took 15 months. Significant and unnecessary delays in obtaining permit (total almost 10 months from signing). Five months from start of construction to completion. Multiple changes in customer support staff. Like pulling teeth to get in touch and get response from company.

Excellent product and outstanding customer service and support.

Quality & design of the product. The warranty & customer service was great

This would have been a 10 if not for the issue with management. See #7 comments.