The quality of the structure is excellent and it looks really good better than expected. The only reason I didn’t give you a 10 is that the electrical was not explained to me in a better detailed way and I’m having to do an alternative lighting for the room.

The quality of the structure is solid and well made

Thi

My linai is amazing but trying to get it started and completed was a full time job. I had to text, call and email from February 2026 when I made the initial deposit, until July 2026 when the project was finally completed.

Very poor communication throughout process. Sold me one thing, then told me you couldn’t do it. Forgot electrical package

Our sales person changed 4 times. The product we originally ordered changed several times and no nor could give us a drawing or engineering of what we were supposed to be getting. The project took 9 months from signing of the contract to completion. We were told for months that a permit from Orange County was the was the delay. I talked to several employees. I always called them, they did not call us. Terrible communication. Evidently offices were closed and employees were either fired or left on their own. I gave a rating of one since the company finally stepped up and compensated us for the delays and stress. We did get an acceptable product, but it was nothing that we had ever seen before it showed up.

The company personnel turnover is concerning.

No way.

The 2 teams that came out to do the work, were excellent. Especially the young men who came out to do the concrete slab. They were perfectionists. My only complaint for the patio installers was that they didn't speak English, but they did exceptional work. We thank both crews.

Ordered a patio screen in November to be delivered in January. When delivered the screen was 5 inches too long. REORDERED.
Delivered again in April. Wrong brackets screen too short. REORDERED. On the third try, the screen was delivered in May and installed!!! Yipee!!!

Three tries? Now we are trying to pay the final bill and were told to pay when the screen is delivered!!! Does the right hand know what the left hand is doing??? Can't give a good recomendation under these conditions. The only bright spot in all of this was the sympathy we got from the men who were the installers. They were concerned and were very helpful in trying to fullfill our order.

There is a recurring issue of very poor customer service. We signed a contract in January, but we still do not have the final county approval of the work done.

They gave me three of options to enclose my gazebo and none of them work. Then they tried to install a door it was built the wrong way to swing out just like the old door did instead of swinging in.

No communication. No schedule. No response to calls, text or emails. Charged credit card without permission. Once crew showed up for 4hours on a Thursday then gone without one word materials still laying in yard.

We waited for 3 months for installation. When they showed up they had cut the post wrong. Instead of completing the job and replacing the post they left and we couldn't communicate with the company for another month.

I’m very happy with the professionalism of the company

It appears that Patio Enclosures has stopped servicing the state of Florida and no one will answer the phone or e-mails!!

Billing practices lacking in definitive accuracy and a fully disclosing transparency, even after multiple requests to clarify/itemize costs as billed; staff too often inaccessible, neglectful and/or unreliable/inaccurate; generally poor communication, lacking in timeliness or signs of genuine concern for achieving customer satisfaction; inadequate, perhaps even deliberate, multiple referrals to others in the hierarchy who can actually exercise the agency necessary for any reasonable resolution of the ongoing issues/complaints.

Professional installation and GREAT quality.

This project took too long. I could’ve built an entire new home in the six or seven months. It took to get this product. . There was one delay after the other and not a lot of communication. I just wish I had read the reviews on your company. I would not have bought from you.

Patio Enclosure provided a seamless process from design through installation.

I like the quality of the screen enclosure I had installed. It is very well constructed and has very good hardware holding it together. The workers were very proffesional and answered any questions I had. I was very satisfied with the entire process. The hardest part was getign HOA approval. This added an unneccesary delay to this project.

I was promised something which I didn't receive. I was supposed to have a clip to go over the screws so you don't see the screws. Also, it took 5 months to get it inspected because the office didn't do the proper paperwork. The two inspectors informed me that the covering for the screws they attempted to sell me cannot be used, as they need to see the screws during their inspection. I brought it to their attention. I was supposed to be compensated, and they never called me back. The manager came out, and I explained the problem to him. He said he never heard of the product that the salesman tried to sell us. I explained that we chose this company because we were prepared to spend an additional $1,500 to $2,000, believing we would receive a superior product. We were promised something that does not exist, or it's not allowed to be used.

Untimely and difficult to get in touch with. Install team was given a different sketch than our agreed upon project. Door is poor quality and gets stuck when opened.

Quality product

Workmanship was good. The installation was great. However sales and front of the office experience was not.

Still waiting for repairs to be completed. No info since workmen left.

Awful communications. I have had nothing but frustration throughout the whole process. Would never use you again. You are not inexpensive. It’s costing us over $21,000 and I’ve bad to pull information from your people, and I had to fight with them on the permit and site plan requirements several times. Very very bad to respond to my messages, and am now waiting for the door screen that was not sent. 3” posts had to be changed to 4” posts that slowed the process down.

Good service

While the quality of the product is stellar, the communication we received throughout was subpar. The only representative we could ever get a hold of was Josh who it seemed was constantly having to put out fires caused by other departments. Between the miscommunication and then constant lack of communication from the permitting department and from the woman in charge of our product, we would not feel comfortable recommending unless this was addressed. It is not okay for us to reach out countless times via email, phone, and voicemail and to be ignored.

Dry professional

The only thing that went smoothly and correctly was the actually building of the cage. 1. brought wrong color 2. could not adequately explain why, 3. contract had 2 page 8s as duplicate and not a page 9, flimsy excuses and I still do not know what I signed, but I have a copy sent to me by Patio Enclosures, 4 I guess they are waiting until I go away, I'm not.

I would never recommend Patio Enclosure’s.

Everything went well and it has transformed the space.

The special order 6’ wide windows that we contracted for were not ordered. The special order No see-um screen for our two screen doors was not ordered. Patio Enclosures did not pull a county building permit OR do the required engineering for this project. We did not receive any notice of commencement for installation. When it was time for our installation, we were assured we were in good hands for this installation. They proceeded to destroy all materials with the most shoddy work anyone could ever imagine. The construction manager looked the job over and told us there was a lot more wrong with the installation than the six points we were complaining about. Our salesman looked the job over and stated that it was the worst installation he had ever seen in his career. Most communication attempts went unanswered and no offer to refund and tear out ever made. We disputed the charges with our bank and were granted approval to claw back our monies as Patio Enclosures was not forthcoming in offering a refund after such a colossal failure. I could not recommend this company tomy worst enemy as No One should ever be treated this way. This is normal everyday business as near I can tell. The installers will tear this out today. It will be interesting to see how well or horribly bad this will go for us cleaning up this disaster. I have no confidence in this company whatsoever. Disappointed beyond belief.

Multiple days with improperly cut materials. Installer went to homedepot for aluminum materials. We paid extra for the top quality materials and feel that we ended up being sold a lie. The salesman/ team was legit nice and very helpful it was the installation that is lacking the proper follow through.

I’ve been extremely dissatisfied with the service I’ve received. This company has been very unresponsive to both emails and phone calls, making it difficult to get any clarity on the status of my project. Not only that, but they were significantly late in delivering my project, and when I reached out for updates, there was a complete lack of communication regarding timelines. This has caused unnecessary delays and frustration, and I feel that my concerns were not taken seriously. I will NEVER recommend Patio Enclosures to anyone, friend or foe.

Entire room had to be torn down and rebuilt as it was done so poorly the first time. It was a lot of complaining before anyone came out to even look at it, I would call people and they would not return my call. When it was finally rebuilt, I asked the installer(Jeremy) numerous time about screens on the gutters, since my original gutters(that they cut off) had them. He assured me it would be done after inspection(multiple times). After inspection, calls to multiple people(Jeremy, Gustavo, Damon, Ashley) went unanswered. Eventually heard from Ashley that 'it wasn't in the contract' and they were not going to do it. After everything we went through, I would have thought that was not too much to ask, now I have to hire someone else to finish the job.

Not likely; too many issues with the manufacturing and installation.

Everyone I dealt with was very professional and they were excellent at staying in touch with me and getting back to me if I had questions or concerns. All of your staff took customer service seriously and I appreciate that.

Job is still not done It would be unfair to review before job completion!

Long story short, I signed my contract in January of this year, and we are now in September, and I still don't have my porch even started. I had a basic small porch in the front that was completed on July 11 but that is it! This is the worst company I've EVER had the misfortune of signing up with!! Will never recommend to anyone.

The order took an entire year to be completed and did not pass the inspection

Piles of rock and dirt were left in my yard that killed my grass, my edging was bent, cement piles were left in the yard, trash and cigarette butts were left everywhere, and my patio furniture was used as a ladder and was left broken.