Devan did a great job communicating with me and getting the job done on time and exactly how I was expecting

Great design, great installation

Installation was complete within a few hours. Crew was qualified and meticulous.

Quick, clean, friendly and fair cost

Your salesman was great but if i were to do it again i would wish to see a completed project, see samples of windows, and a overseer during construction. Also a one time professional window cleaner would be a bonus as it was hard to get caulk off windows when most of us are seniors.

I have recommended to few friends

The woman on the phone was the most condescending person I have ever spoken too. I reached out for assistance and she would not listen or accept there was an error not on my part. She was so offensive I lost my temper swore at her and hung up. 20 minutes later my salesmen called to explain the issue and apologized for her lack of knowledge to your programs. It’s a shame this was amazing until she decided to treat me as if I was a deadbeat customer.

Excellent work ethic and prompt and professional

Great enclosure, but price is got to be the highest

We would recommend Patio Enclosures to our neighbors but with a caveat... At our initial in-home meeting the sales manager offered a 'cost-free cruise voucher' as an incentive. The Patio Enclosure was installed by 'excellent' workmen on November 20. On December 9 we inquired to the sales manager about the as-yet unfulfilled cruise voucher. ...No response. We re-inquired on December 12 with separate escalation to the regional sales manager. There has been no response from either as of today, December 16. Our neighbor who also purchased a Patio Enclosure stated the same issue of an unfulfilled sales offering of a no-cost cruise voucher. It appears that our experience is not a one-off, but seemingly a repeated sales tactic with non-response to customer inquireies.

Timing and thorough approach. Customer contact.

Everyone on the team was excellent and kept me well informed.

The work was performed on time and came together quickly. Installers were professional. Only issue was GreenSky's operations which interfered with my credit score each time they transfered funds without notifyng me ahead of time forcing me to respond to several credit agencies and credit card issuers.

The contractors did not feel it was necessary to tell me when they were leaving or arriving the 2nd and third day. They found it an issue if I had any questions. They appeared very unprofessional in dress and vehicle. Showed no form of ID they were from patio enclosures

On time and no rush.

Everyone was friendly, professional, and very helpful. The installation was a breeze and the installers were excellent. They knew exactly what they were doing! I was very pleased as they cleaned up as they went!

Areas For Improvement

Areas For Improvement - Everything went smoothly and perfectly which is not the norm now a days!

Great work!

The project took way longer then contracted for

All involved with the process were professional and friendly.

Everything!!

At first the rep was very nice but I was given the wrong information or not given enough information. Consequently did not receive what i expected to receive, i expected finished windows . Not what i received.

the time it took to complete my sunroom was months longer than the contract

We chose Patio Enclosure over the local competition because we believed you offered the best Quality product, and we have not been disappointed. What made the entire process frustrating was the schedule (actual vs quoted) and the lack of communication (and miscommunication).

Damien Connell (design consultant) explained the timing of the entire process to us during his initial visit and the process unfolded exactly as he stated. Rhonda Tobias, office staff, did and excellent job in keeping us informed as the project proceeded and the installers were very professional in explaining the installation process and completed the work when they said they would. Smooth process from start to finish with a quality product! We're extremely satisfied!

Installation Crew

Installation Crew - Terrific crew!! Stayed with it until completion. Very skilled and courteous. Couldn’t be happier!!