Quality and install was excellent.

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wrong color doors not wide enough

The salesman/design consultant, Amen Walker, should have known that the color of the frame would not match the color of the storm door. He showed me pictures that showed an exact color match, but the end result was very dissatisfying. I feel cheated. Logically, in such a situation a white color of the frame and the white color of the storm door would have been the best bet. But that option was not showed to me in any of the pictures. They offered to paint the structure, but I had not given $5000 for a painted storm door. Besides, the paint would eventually wear off and spoil the door and it's frame. It would be an ongoing expense for me to keep getting it repainted. So, I'm living with a mismatched door to its frame on the front porch of my house. This would be a problem at the time of selling the house and I may lose money on the house selling price. The least that could be done was to refund 50% of the money they charged me.

The follow up after a problem with installation was horrendous.

Sales presentation and initial installation was excellent. Floor contractor was also excellent. Follow up to address punch list issues was more difficult. There didn’t seem to be a systematic way of contacting the company to get work scheduled. There were significant delays in response and execution.

Very nice

Quality of the blinds & glass

We still have an incomplete project and are waiting on a replacement screen, which was supposedly ordered by Rebekah at your Dallas office. We have been told that Rebekah no longer works there. We would like to confirm that a new screen is on order.

Quality of materials

The product was as expected and described by the salesperson - thank you for that. Very professional installation with no surprises.

It took 4 months to complete job after patio was installed customer service is terrible and they don’t communicate they measured incorrectly then ordered the wrong replacement color didn’t even order the screens and it took another 2 weeks for them they took the final payment even though the job was not completed

👍🏻👍🏻👍🏻👍🏻

Everyone connected with the project was very professional and helpful and did a great job.

I have already recommended to about 10 other friends who have also seen your work but I have a problem with the delays without any headsup from your side. Communication was lacking

The salesperson misrepresented the product, and I continue to get the runaround about getting the screens replaced on my patio.

My experience with Patio Enclosure was not pleasant and there was a lack of communication between the staff, workers and I.

I would recommend.

They were efficient and cleaned up the area very well!

Our Patio is now usable and comfortable. Our salesperson-BJ- was very helpful. It was an expensive desision but good quality and fir well with the house.

Patio Enclosure could have been better about communicating when they would be starting. I had to call several times to get an exact date. The 1st crew came but no one had a license so they couldn’t get on the property. The 2nd installation crew was great.

Construction started on October 7th and was completed October 8th. A minisplit A/C and heat unit was also ordered to be fitted. I was given no guidance as to size or model of the unit despite requesting information. I was repeated told an electrician was unavailable and it took 23 days for an electrician to finally be contracted to come. This man was not an employee of Patio Enclosures. It took six weeks for the flooring to be installed.

install crew needs more guidance on the project

Give the same expertise for the elderly and the customers who need less than $100,000.00 worth of work to be performed.

The enclosure gives us a whole new room where we can relax in comfort and feel a connection to the outdoors.

Communication between the company and the third party was horrible.

I need a screen repair kit.

The job hasn’t been completed after serval request to complete.

Great products, sales and professional installation.

The doors installed didn’t close properly, didn’t have locks and missing a window. Lastly, the door tracks needed to be trimmed so the screen doors could be removed.

Installation was 8/12/25, this wasn’t resolved until 10/15. 60 days later. Very disappointing

The quality and workmanship

The material is excellent and the worker took there time and did it right

First, didn't know there would be a language barriar between me and workers who couldn't find my home though called and said they were at my home, NOT.. Enclosure leaks and leaves puddled water on the floor of three walls, patio door handle I had to tighten the screws to and still fills loose. Electrician they hired gouged /scratched my laundry room folding table not caring to protect any surface from his tools (except with my clean laundry nearby which I moved when I saw that). Sent email to Patricia Fogle because of her title, back Sept. 01 and still have not received ANY type of a response. Life time warranty means nothing if they get back to you on your death bed!

First, we love the product and will look forward to enjoying our outdoor patio!
The initial installation went well, until we realized the factory had sent the last screen panel in the wrong color... Very puzzling since all the screens are custom-made and I would expect there to be a quality control process to avoid that from happening.
So they ordered a replacement on an expedited basis and then called to schedule a date. I expressed concern that I would be out of town that day but was reassured that I really didn't need to be there to complete the project. I agreed, but asked the office to postpone the final payment until we could have a walk-thru the following week. Much to my disappointment, they ran the final charge to my credit card on a Sunday evening before our scheduled final walk-thru. I notified the office immediately and they were quick to reverse the charge. The following Wednesday Rico came to address any final concerns. We noticed that the final screen was not as tight as the others and it ripples noticeably in any breeze. Rico pointed out that our patio has a slope at that point and that the corner post installed by the builder is not plumb. So understandably the screen won't sit square when fully deployed. But he also disclosed that the final screen was about 1/8th of an inch wider than the first one that came in the wrong color. To his credit Rico did a great job with the install and helped us understand the adjustments he made to ensure the screen would at least sit flush with the patio, to prevent bugs from entering. He also assured us that the screens will shrink a bit over time which will help. I had a chance that day to also talk with Rico's boss Antonio who was also very helpful; he wanted to double-check that the last screen was ordered with the proper size. Antonio said he would follow-up but I never heard back. After I saw that the final charge went through I sent a follow-up e-mail to the office manager but never heard back.

Very disappointed that there was no closure to our concerns.

Patio enclosures did a great job putting together the sunroom that we wanted, even though it was a difficult project because of the existing roofline and stonework.

The entire experience was excellent.