I love my patio enclosure!!

They ordered parts incorrectly, attempted to directly charge my bank account instead of my loan, and overall had poor communication until I reached out for questions.

My project has been going on for months now due to not ordering all the correct parts and some screens being installed despite having issues with the screens. I have constantly been reaching out for updates as no one contacts me directly to let me know the status. I’ve already been charged for the project despite it not even being complete yet.

We enjoy sitting on our patio now without worrying about insects or other nuisances.

The installing was done carefully and it turned out exactly as planned. There was a mistake or two as to color of handles and placement of one door. We approved as it was. We liked the beige handles even though color did not match the order. The order was for all bronze look on hardware. Turns out we have brown bricks but beige morter. So we liked it. Alls well that ends well.

The end product

I am writing to express my disappointment with my experience with Patio Enclosures. What was supposed to be a straightforward project completed by the end of summer 2025 for an event we had planned did not finish until April 2026.
The Issues:
1. Dishonest Timelines: From the start, I wish the sales team had been honest about the complexity of this project. It wasn’t until we were well into the project that the construction team was honest about the uniqueness of my request. Instead of admitting it might be outside the company wheelhouse, the team pushed through, resulting in a year-long headache.
2. Underwhelming Design: I was under the impression that a skylight was part of the build; however, that never materialized. The final product is good but not what I wanted. I’m not a fan of the multiple little windows. I thought it was going to more of a sunroom but it’s dark so we call it the den. For the amount of time and money it took to complete, it is just underwhelming.
3. Mishap Ordering: My windows had to be reordered at least three separate times. This resulted in multiple appointments that I had to take off work but then they didn’t fit, so we had to reschedule again. This level of error is unacceptable and frustrating for any customer. Actually, we are still missing a lock and I have no idea if that’s another appointment or if it’s even worth the trouble at this point.
4. Communication Gaps: For the majority of the project, it was difficult to get anyone on the phone for updates. I had to initiate the contact from management to office. I was told I would get a gift card for my trouble, but I had to even keep reminding them to send that. I did get it, but it still took another 5 months to finish. Even the last time contractors were here, they said patio enclosure was supposed to tell us to talk to our neighbors but that hadn’t happened. Thankfully, they did what needed to be done, but that could have been another appointment needed. While communication improved recently due to the management change, it doesn’t make up for the year of stress.
5. The Financial Burden: I have been paying $455 a month for over a year for a room I couldn't even use. I've paid over $5,000 in monthly installments for a project that wasn't finished until this week. It is unreasonable to expect a customer to pay full price for a project that missed its projected completion by months and completed with missing and underwhelming features. I know I got a deal at the beginning, but again if I would’ve known this was the outcome I wouldn’t have agreed in the first place.
I wouldn’t recommend patio enclosures.

Quality and install was excellent.

hcakhcjd

wrong color doors not wide enough

The salesman/design consultant, Amen Walker, should have known that the color of the frame would not match the color of the storm door. He showed me pictures that showed an exact color match, but the end result was very dissatisfying. I feel cheated. Logically, in such a situation a white color of the frame and the white color of the storm door would have been the best bet. But that option was not showed to me in any of the pictures. They offered to paint the structure, but I had not given $5000 for a painted storm door. Besides, the paint would eventually wear off and spoil the door and it's frame. It would be an ongoing expense for me to keep getting it repainted. So, I'm living with a mismatched door to its frame on the front porch of my house. This would be a problem at the time of selling the house and I may lose money on the house selling price. The least that could be done was to refund 50% of the money they charged me.

The follow up after a problem with installation was horrendous.

Sales presentation and initial installation was excellent. Floor contractor was also excellent. Follow up to address punch list issues was more difficult. There didn’t seem to be a systematic way of contacting the company to get work scheduled. There were significant delays in response and execution.

Very nice

Quality of the blinds & glass

We still have an incomplete project and are waiting on a replacement screen, which was supposedly ordered by Rebekah at your Dallas office. We have been told that Rebekah no longer works there. We would like to confirm that a new screen is on order.

Quality of materials

The product was as expected and described by the salesperson - thank you for that. Very professional installation with no surprises.

It took 4 months to complete job after patio was installed customer service is terrible and they don’t communicate they measured incorrectly then ordered the wrong replacement color didn’t even order the screens and it took another 2 weeks for them they took the final payment even though the job was not completed

👍🏻👍🏻👍🏻👍🏻

Everyone connected with the project was very professional and helpful and did a great job.

I have already recommended to about 10 other friends who have also seen your work but I have a problem with the delays without any headsup from your side. Communication was lacking

The salesperson misrepresented the product, and I continue to get the runaround about getting the screens replaced on my patio.

My experience with Patio Enclosure was not pleasant and there was a lack of communication between the staff, workers and I.

I would recommend.