The installation was quick and the build quality is excellent! Everyone loves the new glass enclosure.

Even though the Project was completed a bit late than expected, my family is impressed with the quality and cleanliness of work done.

When you work with a company that delivers on what they promise, a 10/10 is the appropriate rating. Sam, Rob, Kramer, and Allen did exactly what you need from a team. Allen sold it! He showed up, accepted when we were out of our price range, then met us with market specials so we could find a price that matched the project in a way we could manage. Sam and Rob are a combo that keeps everything moving. They work to ensure the customer knows what’s happening in real time- even in the middle of winder!
Kramer׳s construction team… how to describe an efficient, accommodating, collaborative group… THEY DID IT!!
I cannot express how much this group did to make everything work. We had several obstacles to make our project work and they made sure they were all resolved.

I love my patio enclosure!!

Our salesman was terrific! Products is wonderful. Tge installers were so great!!

Carmen was easy to work with--patient and kept us informed about the process

Something else to add: the room should be cleaned before being "officially" presented--the floor really needed sweeping/washing for footprints and stray glue. Inside of the windows cleaned, too. Thanks!

Knowledgeable/professional/friendly salesman, measuring supervisor, project manager & crew. Fair pricing with no hard sell or added costs not in original contract. Payments proceeded thru process as originally contracted. Efficient installation with no damaged parts. Took care when tying in enclosure to our house & existing deck/roof with an excellent design! All moving doors/windows operate smoothly. Finished enclosure exceeded our expectations & well worth the cost. 3-day installation time with no rush or delays as contracted

Sales person took over 6 months to get back to us. We ended up spending more due to pricing change. New rep tried to change order n up sell. Confusion over permits.

Improve communication regarding project status

I have had a sunroom and the home projects installed before and I selected patio enclosures because I thought they had the best value for my investment. The product line is exceptional and was installed in the time they said it would be. Can’t say enough about Crystal in the mobile office, best project manager I have ever worked with.

the patio looks amazing and i am very satisfied with the workmanship. highly recommended.

The installer did not speak English and didn’t show up the day or time promised. When problems arose I could not communicate with him sufficiently

We purchased our enclosure with a promotion that included a $500 gift card. It's been completed over a month and we have not received it yet. I've left messages and emails with NO response.

Met commitments- communicated frequently- quality product

It was slightly frustrating to learn that the gentleman who installed the screens didn't even work with the gentlemen who sold the screens and the gentlemen who did the final measurements for the order. I learned that because the gentleman installing the screens had to make A LOT of modifications because the measurements for the order were not correct. Concerns me on the true quality of the product.

Refer to question 2. I left a big detailed reason. I will say I did not have a great experience with the company and would not recommend them to a stranger.

Never knew when the installation crew would show up to work and would leave at the end of the day without notice of expect return day and time

Windows are well made. And installed in a timely matter

Great company to work with great communication start to finish

They ordered parts incorrectly, attempted to directly charge my bank account instead of my loan, and overall had poor communication until I reached out for questions.

It looks really great.

The workers were awesome. They kept us informed, double checked with us for our clarity. They finished in one day, which shocked me. They cleaned up and it looks FABULOUS!

How ever did the measurements forgot about details on the gutters now the house looks off with 2 different gutters and different colors. Looks like the engineer forgot about the art of construction

Matt and Carmen are an excellent team, they kept me informed throughout the process. Don't want to leave anyone out there was Carlton advising me along the way. This was an outstanding experience

Would recommend because it’s a good product but there were issues and we would have to communicate that to the person who was interested. In the end when it was finally finished 2 months after initial installation, we were satisfied.