There is a recurring issue of very poor customer service. We signed a contract in January, but we still do not have the final county approval of the work done.

Kept working the project till it was done

The blinds look great.

Very professional company

Our contract completion date was Nov. 13, 2025. Project completed June 2, 2026. Project materials were delivered to warehouse in Sept. 11, 2025. Project would still be on going if not for Chastity. Management doesn't care for the customer as long as they get their bonus check. Maybe bonus checks should be released to the workers after the project is completed and signed off.

When doing a replacement enclosure, it would be helpful to be offered suggestions as construction and materials change over the years. I was not the original owner at the time the original enclosure was built 31 years ago. You are at the Home Show and have models. Things are online but sometimes you don't know what exactly you are looking at and what will work in your space. A litte more salesmanship would be helpful.

They gave me three of options to enclose my gazebo and none of them work. Then they tried to install a door it was built the wrong way to swing out just like the old door did instead of swinging in.

Custom built to our space. Quality materials and craftsmanship.

Unless you already have a roof over your patio, I would not recommend. Roof leaks every time it rains hard. Called them to fix and after a few warm days, expanding and contracting of metal roof release the seals and it leaks again. With as much as I paid for enclosure, very disappointed in the work.

Balo & crew were excellent!

They did an excellent job. Although the project wasn't completed in one day, if you added the hours from the time they started till they finished, it would be one day.

I have a one year warranty on this lanai and I’m still waiting for someone to come out to 1312 Leland Drive regarding my kick plates. A response would be great .. I feel like I’m always begging your company to answer my questions and to respond to a problem I have with the lanai.. what would your response be, if you were me and you are paying close to 27,000.00 for a patio enclosure.. You would want it Perfect Right!!! Make it right for me.. Thank you!

Excellent communication with Viola Davis and great product.

It was a smooth process with no surprises or unexpected / hidden costs.

very good design. very good delivery from order to installation. Project was much higher in price than others but Patio Enclosures had a delivery that better fit our schedule.

Service was excellent from the consultation through the final install. Calvin and Jessie the installers were professional and expedient.

Nice work

We were referred to Mr. Sylvester Harris by our neighbor after seeing the finished work at their home. Mr. Harris has been the consummate professional and yet new friend you didn't know you had. He kept us informed about the requirements and progress of the project with timely calls, texts and emails. He introduced all the team involved in our installation to include Ms. Viola and Mr. Torain. While I can't recall the others by name, everyone has been exceptional in their respective roles to get our project complete.

No communication. No schedule. No response to calls, text or emails. Charged credit card without permission. Once crew showed up for 4hours on a Thursday then gone without one word materials still laying in yard.

I love the sunroom. It is beautiful everyone loves it.

I like the timeframe it took them to finish

Until the company was re-districted, project communication was absolutely horrific. The project is now complete and the new group in charge of our area really stepped up and did their best to make things right. For $85,000, we expected to have a turnkey, easy, no nonsense patio enclosure. We should have hired a local contractor and had the enclosure "stick-built" - correctly.

Knowledge of items and the quality of service

I felt that I got a patio enclosure that looks nice and suits my purposes, and the whole process went pretty smoothly.

Fast and Friendly, work was on point.