The installation experience was horrible. I’ve had nothing but problems since the beginning of my project (ex. Installation, communication)December’2025. And my project is still not complete as September’2026.

The project went very well and the experience was good.

The process was covered well by each department. The whole process went as smoothly as possible. Communication was excellent.

They were upfront about costs and timing expectations. Ultimately they were able to deliver faster than expected.

Great personnel, fair prices, and amazing work from beginning to end.

Product is unique. We're very impressed with the locking mechanism. We love the look of the sliding doors.

There were some issues with permitting and with delivery of the finished product but nothing that would prevent a future recommendation.

Communication wasn’t great. The product is great

Prompt, answered all my concerns, and I absolutely love the outcome. I can’t wait until cold weather so we can still be on the porch watching it rain.

Do not honor nor remedy their mistakes. They incorrectly measured a section of my patio, tore my screen upon initial install, and it took me to escalate to the loan company for them to order and install my patio. Even with that, they still shorted me a glass pane and a patio door screen that they ripped during the first installation.

Our first step of doing the concrete base wasn't completed level which made it difficult for us to level out the floor once the project was complete. Instead it followed the slope of what was already coming off away from the concrete slab. It was noted, but instead of fixing the concrete they just used more metal pieces to level out the base of the room. The finished metal and window part of the room looks very nice, we just didn't want a slanted room floor, so we had to level that concrete ourselves after which was difficult since it wouldn't have a nice finished concrete edge to hold it. It would have been preferred if patio enclosures offered to level the floor from the beginning instead of telling us how easy it would be to do ourselves after the project.

There was also the issue of having to wait for an ADA complaint door after the wrong set up was installed initially. This added over a month of just waiting with an unfinished room, and was definitely more difficult for the installers to fix instead of having the correct parts from the beginning.

Finally, the electrician was wonderful to work with but I wish we would have been told that the addition would be connected to one of our outdoor outlets by tubing that is very visible and quite frankly ugly. I would have hoped that it would have been connected without that cumbersome tube now along our wall.

Excellent installation experience. Daniel and Ronald were professional, worked hard and were extremely neat. Only 2 full days to complete the work. Our overall experience was terrific.

They haven't finished the work yet.

The installation seems perfect and the installers were polite, quiet and efficient.

Patio enclosure‘s made sure that all of the dimensions were correct as the first specs were not correct. They came out the remeasured they redid they destructed and constructed again from a screened in porch to a Now sunroom. Patio enclosure‘s customer service is exemplary. The young man who distracted and then constructed our structure is amazing. You exactly what to do was very friendly. It was timely and cleaned up his mess.

Great customer service

Our project manager Heather was rude. Except for the first day she did not let us know when technicians would be at the house.

It takes dealing with 7-8 people to get the job done and they immediately put through a payment with 11 pictures taken after the installation without anyone checking with me first. I know a scam bate and switch when I see one. I wanted 10 8’ tall screens only with two of them being sliding doors. Then I was told that was too tall and I would need 10 transoms above. Then I got quoted for 4 sliding doors instead of 2. I was told ‘no problem. All changes are included in the price’. I worked to get a credit of $500.00. Fernando, the final measuring person came out and his first statement was ‘why do you want transoms?’ When I said I didn’t but I was told that was all that could be done. He replied’I’m the one that knows and it should and can be done’. The HOA package I required took at least 4-5 sends before the correct visual one was sent for me to submit. I’m still waiting for the paper work to credit me for 80’ of powder coated heavy aluminum extrusions and the labor for constructing and installing them. Again the first comment I got was ‘no worries the changes are of no charge to you’. This is why I will never consider recommending this nationwide company. And I hope I can submit a few pictures of what was installed damaged.

We love the fact that we can shade our patio when we want. Sometimes we like to sit out in the sun and when it's really hot we can have shade.

Very pleased with outcome. Great job installing, quick and efficient.

They did a good job. They cleaned up good.

I highly recommend!

Would tell friends and family great product

The project was 8 months over due and took Patio Enclosures 4 months just to apply for a building permit. The price of $109,000 for a small 11 x 13' lean-to, prefab, basic solarium with no doors was not a good value. Ian Jackson our project coordinator never visited our site after production began and never entered our house to observe the adjoining room that the solarium would connect to. During the entire projects Ian and construction crew complained how far away my location was for them to travel. Ian even mentioned that he did not like building solariums. If we were too far away and they didn't like building solariums, why did they accept the job? I don't enjoy the feeling of doing something wrong because they we were too far away. Ian asked us in writing to hire an electrician to reroute an electrical line that that ran through the wall where the entrance into the solarium from the house was to go. I hired a class B contractor, Bill Osborne of Timberline Construction Co., Christiansburg, VA with 40 years experience to reroute the wiring which required removing and replacing dry wall. Bill discovered the Patio Enclosures workmen had incorrectly removed structural supports for the second floor of the house while opening a hole in the wall for the entrance into the solarium. Bill had to replace these elements for the project to pass inspection and to restore the structural integrity of my house. This is documented in the first building inspection. This work also reduced the opening to the solarium from the specified 35" to 32" so it is difficult to place large furniture in the solarium. Bill rerouted the electrical wires that provided power to the other side our house. He installed junction boxes so that the new wiring would pass inspection, replaced the drywall that was removed to access the wiring, applied joint compound to make the wall smooth and painted the new drywall to match the room color. The drywall work was necessary because the patio enclosures team said, "we don't do drywall". Bill's electrical work passed the first building inspection but David, the electrical subcontractor, who wired the solarium work did not. So Ian, asked Bill to correct the deficiencies so the solarium would pass the Montgomery County building inspection. To bring David's wiring up to code, Bill installing approved junction boxes in the solarium where the new electrical line entered the room and also were the wire mold on the wall ended and the wire to the overhead fan connected. Bill's wiring modifications passed the second inspection but the solarium failed because the solarium was still leaking water. The solarium was installed by a crew in training under the guidance of Bob Gruenard from Boston Mass. We experienced four major water leaks after the solarium was constructed. Eventually the four leaks were repaired after the fourth return visit. Our contract said that the solarium opening into our house would match the trim and the color of the rest of the house. The solarium workers were prepaid to trim the door on their last visit to fix one of the leaks. But Christian the crew chief said, "I'm not a carpenter and I don't know how to trim a door". His attempts were amateurish and used thin white trim boards that were not joined a the corners, were cracked and left gaps between the trip boards and the brick wall. Our house has custom trim that is painted gray nothing like the small white boards that Christian nailed above the opening. After trimming the door Christian said, "I'm not a painter" and did not paint the white boards gray. Fortunately for me, the white trim boards had to be removed to installed the electrical junction box on the floor at the cornered of the room to fix the wiring deficiency. Bill Osborne, professionally installed trim boards that matched the others in our house and painted them matching gray so the solarium entrance is beautiful in accordance with our solarium contract. I consider the Christian's attempt to trim the open doorway into the solarium a breach of our contract to professional trim the door to match the rest of our beautiful house. Bill Osborne's bill ended up being $8,660 for the electrical work, drywall replacement, drywall painting, bring the failed electrical work up to code, and trimming the doorway to match our house as specified in our contract with Patio Enclosures. However, Bill has not been paid for all his work, which in my opinion, saved the project and brought to it closure months after the suggested completion date. Ian said that Bill was over budget even though at the start of Bill's involvement no limit was set. Ian said his budget would allow him to pay Bill $3300 but to date Bill has been paid nothing. The estimate of $3300 is coming from someone who never visited our site during construction and admitted to me on the phone that he knew nothing about electrical wiring. I feel like I was the production coordinator for this project. I had to unblock the plywood door hole covering in the wall to give worker access. I had to hire a subcontractor to complete the project and do electrical work. I had to find another contractor to install the floor. I had to buy a ceiling fan for our solarium. I had to send pictures to Ian of progress was made during the project, My garage was used to store solarium parts. In my opinion this is way to much involvement for a customer in a construction project. If you can help Bill get paid that would be greatly appreciated.

Great quality, good value