The service and quality was great

Wonderful, went very well

Very professional staff and very competent and personable.

Everyone was very professional, quick and easy install and it looks incredible!

We are very happy with our purchase and installation by Long Home.

Everything about this company is great!

As we overall like the result, the steps to get there were painful we would warn anyone that the installation process may not go as planned, especially when the person that took everything apart was not there for the reinstallation. And when he did show back up, some items were removed and reinstalled to correct installation issues.

Did an ok job

They are knowledgeable and easy to work with

Staff was respectful, knowledgeable & neat.

I do not care for the nozzle being one piece and i do not like the pressure. It’s not nearly as strong as it was.

It is very unlikely that I will be asked for an opinion on this.

We are very pleased with the shower

The cost was higher than I originally budgeted for, but the sales pitch was great and the quality of materials was very good.

Shower head was installed with debris in it & still is not working 100%

The product salesman Ricky Frank took time to explain everything clearly and was very patient with me answering questions. Also, Grimaldo the construction worker was very contentious and cared about his work. He informed me about steps needed to do job and really listened to my answers when he had questions for me about setting up shower pieces. He is a very hard worker and i could tell the pride he takes in his work.

Well I didn't think the quality of work done was worth the amount I paid the drywall they put up was thinner than what I had up so there was a noticeable difference. The door on the right side of the sink base was not the same height as the matching door when they were done my toilet didn't fill right, they tried to say it was fine so I ended up just asking them to leave and fixed it myself.

Service guys great

The gentlemen who installed the shower were very nice. Very professional, clean, cared about my home and leaving any mess.

I already have told many friends

Professional and friendly. Very careful not to damage the walls

The two men were here on time ---the material looks very good

Appreciated the commitment to the high standard advertised.

The finish of where the shower edge meets sheetrock could be much better. Rough

Lower your prices. Nice work but I feel I didn’t get my moneys worth.

The end result is beautiful

They left the pipes under the house exposed. The installers opened the area by removing the vaper barrier and insulation and did not put it back. It cost me $500 to have it repaired. If left open, the pipes would freeze and the damage would have been very significant.

My wife and I feel $13K was expensive for a ready-to fit shower unit.

Your professional so-called professional work people like your project manager never even bother calling me back and then the guy who did the job could barely speak English and he didn't know how to repair my ceiling with popcorn texture

Yes I was pleased with the results of the results of the remodel, however the closet wasn't completed (which I was made aware of prior to the beginning of the project), so I am still looking for a carpenter to finish the project! Would have preferred working with a company that did a COMPLETE remodel!

Workers were polite and on task finished in one day shower is amazing and my wife loves it. Helps her mobility issues easy in and out no tub to climb over and i enjoy it to.

Took way too long to fix a couple simple issues. Installed the wrong color walls and just blew it off.

Everything about the process .on time, beautiful! Milton and Jose were very nice . Clean up, there was none. I will give their whole over all project 100% . Never would I use or recommend ANYONE else. The product is outstanding. WOW

Gabs in caulking around the window, areas open for water to get behind the walls. They used clear caulking rather than white leaving a view between the walls.

Very friendly, thorough and great work

Everyone did an excellent job. I think it was expensive,but it's probably what everyone charges. I didn't shop around because I was very happy with the presentation & the company is highly rated. I'm very happy with the job!

LongHomeProducts delivered our new walk-in shower in one day! And we’re very pleased.

This is my second project done by long home and they are very good. The quality is excellent. The installation is great.

They were polite and did the job fast and well

I’ll answer this when you are able to figure out what to do with the length of pipe problem.

The quality of their product and installation was very good

Aside from the “timeshare” tactics … our consultant was warm, friendly and very informative. It’s just the “you can’t say ‘no’ to me.”
I can’t give you this deal once I leave. Now, it may not be exactly what she said, but it is definitely what I heard. ( Years ago we got trapped into a timeshare and were finally able to get out of it for almost what we paid for it ….) Over the years we had to go back “just to sign some papers”and it turned out they wanted more money from us. My husband lost it on them….Any way, that kind of sales pitch makes my skin crawl.
Then we get a call from Long Home giving us a price much closer to what we had discussed with our plumber. So why not be above board and give your lowest price during the nice demonstration?

Post project completion follow-up was non-existent.

Extremely professional crew of two; worked very efficiently with respect to surroundings; nice job in every aspect!

On time, cleaned up well

From the Sales Rep to the Installers, everything was smooth. Communication throughout the process was excellent

The return calls were not very quick to come back to us. It also seemed like our contract wasn't shared or on file because we kept getting calls from others that wanted to provide quotes when we already had one

The materials and installation were top notch.The staff were in good communication throughout

Would've liked to see a break down (itemized list) of the cost of items in the estimate and cost of different finishes so I could make a better informed decision without feeling rushed.

Installer promised to provide cleanser for new shower! Haven't seen it yet!