Feeling taken advantage of

Long Home truly exceed my expectations. The crew was very professional and got the tub to walk in shower completed in about 6 hours. The finished project is just beautiful. They took time to explain the shower head features. I had no clean up to do after they left, everything was spotless. Thank you for a job well done.

It took forever and I had to hire a plumber to come and replace dryer vent with rigid after your plumber cut it. No one at Long Home was capable of doing it. Matt assured me he would split the cost with me. He has yet to return my calls.

Your installer was rude and combative. Tracked dirt back and forth, never covered his boots.

Good explanations of process, expertise in installation, efficient, courteous

The showerhead is not exactly what we expected. There is no way to adjust the spray. We probably should have asked more questions during the consultation.

Contractor were very respectful and when financing they were very helpful and when Wolfgang when he came to initiate the project was the best he knew what we wanted and explained everything

Your sales call was too “used car sales pitch”.

If anyone I know is going to do a project I will be recommending Long Home to them

I liked the quick
Responses from Jacob the project manager on my concerns . But you really should disclose the permit and inspection process that delays the install. And not tell customers it’s only 2-3 days. That was the most frustrating part of this.

very professional. quick install. good quality

I would definitely recommend to family and friends.

Good communication throughout the process.

A family based and professional company who takes the time to listen to what you want done. They will keep you informed on everything and follow up with you after the work has been done.

Sure, reps providing estimate were informative without being pushy and easy to talk to.

I really enjoyed the initial contact I had with Nelson Rivera, He was very personable, knowledgeable and had a very low pressure sales approach. Everyone I spoke with after Nelson was very helpful.

Materials came in within time promised, and install was scheduled less than a week later. Installers did an excellent job and cleaned up well.

Was told 1 day installation and it took 3. Day 3 until 8:30 Sunday night. Also, never got the new sub-floor I asked for. They simply threw a piece of cheap luan over it. It was obvious they were getting frustrated and just wanted to leave.

The best!!!!!!!!

Prompt. Cleaned up well. Nice polite crew.

Michael and his assistant were great! They were on time, did great work and cleaned up during and after they were done. The shower looks amazing!!!

We had some install issues. The quality of the product seemed very good

The whole install was a botched joke

The whole process was seamless and the end product just right.

The quality of the product. The attention to detail by the installers.

Very unsatisfied work was not done Very unprofessional