Very professional. First quality work. Cleaned up after the job

Very simple and easy other than the expense.

If someone asked me, I would recommend your company for a remodel, but I do find that you are very expensive.

Long completed my bathroom installation and was paid. After a day or so I notified them that the base was not level when installed and water was pooling and not draining properly. They sent out a crew to inspect and said the shower stall would have to be replaced. That was 2 months ago. After being told the order was in for the new shower components I have been calling every week yet the components have not arrived. When they had to replace my 34 inch shower base with a 31 inch base during install to assure it was within code they had the base in 2 days. Feel like I’m getting the run around. Also was scheduled to have a service to repair the cutouts in the ceiling and wall the plumber made to run new plumbing and that hasn’t been done repaired either. Not very happy!!

Top quality professional installation in
61/2 hours
Can't beat that !

We had a good experience with the Long Home team

Shower leaked on downstairs ceiling after faulty install. Fixed the shower but not the ceiling. No callback to fix ceiling!

Nothing to improve,well done.

they were very knowledgeable and courteous.

Everyone we in contact with from Long Home was professional, polite and respectiful. I have a family member from Maryland who before our installation cautioned me about communication. I never found this or anything else to be a problem. Very happy with our decision.

Installation met the standards presented.

Bad experience!!!!!!

Professional sales team. Installers timely, neat, clean.

Liam, Jacob and customer services were easy to reach

They came when they were supposed too to give a quote and did not reschedule. Brent was professional, courteous and knowledgeable. He explained everything. The two gentlemen Phillip and Masis new everything the performance their job. They covered the floors, cleaned up after themselves and removed all that was needed to be removed. They were polite and answer all my questions. The first day to change the tub and walls took 8 hours. The second day also took 8 hours to remove and replace the walk in shower. They both had walls to the ceiling. And the walk-in shower had a panel on the ceiling. The acrylic walls were etched to look like subway tiles. I paid more than I expected but the results were fantastic. Everyone who sees them compliments them.

There was damage to my apartment due to a pipe leaking during installation. The ceilings in the apartments below sustained water damage. Repairs to the water pipe stopped the leak, but the damage to ceilings were partially repaired and the company has not responded when asked to complete the repairs.
There was also a chipped brand new ceramic floor during installation.

My wife and I had the most disappointing experience with Long Home. All we were having done was a tub replacement and getting our old cracked tiles replaced with acrylic walls in the shower. During the demo day, our transition tile to the tub was smashed, and our project manager, Fernando, agreed to give us new white tile. We then received black tile, and it felt as though we had zero input on our OWN BATHROOM. The install guy then laid that black tile on top of the old smashed tile, which created a lip. An insane tripping or slip hazard getting in and out of the bathroom. I asked Fernando, "This isn't going to stay like this," via text, and he replied saying "No, I don't think so; let me check," but he clearly had zero form of communication because it stayed just like that. During the install day, our bathroom sink counter was chipped. Not to mention the scratches and scuff marks on our walls and ceiling from how unprofessional the work was. Our project manager, Fernando, had the worst communication skills I’ve ever received from someone who is supposed to be managing the project. I constantly had to reach out to him or a guy named Chris, who had nothing to do with the timing of the project, in order to get an answer from Fernando. When I sent him a picture of the chip in our counter, he replied with “oh it looks like it's just caulking” when I’m very clearly looking at it. The communication became so bad that Chris escalated the project all the way up to the Regional Production Director, Brandon, who was very helpful and communicative. A project that was supposed to be a new tub and walls that we were told would take a week turned into a new tub, walls, tile, counter and 3 WEEKS. I hope you have a better experience than my wife and I did but I recommend STAYING AWAY FROM THIS COMPANY IF YOU WANT GOOD COMMUNICATION AND A SMOOTH AND QUICK PROCESS.

Salesperson told us we could have pivot door open towards the middle so hinge would be on edge. Can’t happen. Also no way to regulate flow of wayer

The worker were very nice and accommodating. They were very meticulous.

I would recommend Long Home to anyone.

They got it done in one day I’m satisfied so far

They were on time, cleaned up after they done. Answered all

See comments below.

From the initial meeting with Wolfgang, with him offering more discounts, and going the extra step to get them. The work ethic and professionalism of the installers.

Fantastic all the knowledgeable and caring employees that I talked to.Great company and wonderful workmanship.