From the beginning this was a mess. The communication between the front office and the crew that did the roof did not seem to be on the same page. First of all the salesman that came to the house was definitely a SALESMAN. The one thing he did was do a thorough investigation of both outside and inside in the attic. The problem is the what the salesman said they would fix is not the same that the crew completed. Some of the flashing that the crew had to rip up was left looking incomplete. I am holding my breath to see if I get water problems when I get snow on the roof. Who Knows!!!! I may actually hire a roofer that an redo some of my siding that they left undone!! Terrible job. Also,. there was one area that was designated as to be completed that the roofing crew did not do. Again. I had to have the regional mger bring out a separate repair man to complete the job. I at this point have ZERO faith that I wont have some water leaks when we get the normal freeze and thawing action going on in the winter.

Clean up was terrible and is still ongoing

Dear goodness, please do not make the mistake I made. The salesperson detailed a process that was incredible and premium. NOTHING of what he described actually took place. They didn't even put an MHI sign in my yard. I cannot get this company to come out and fix all of things that they did wrong. I initially had a rating of 2-stars, but as I answered each of the questions that followed this one, I realized how horrible the service and communication has actually been. I'm hoping that by leaving this review I can get someone to actually call me back, but I'm not holding my breath. My advice to anyone considering this service is to not even bother getting a quote from them.

Cooper, the representative from your company who checked our situation caught two problems other than the wind damage that another company totally missed. I’m glad we had your company come out for a second opinion because we could’ve spent a lot of money on repairs that were not completely what we needed.

Prompt response to initial phone enquirery.

After initial day of installation my home experienced water intrusion during rainfall. Water was actively leaking into the interior of the home. This was addressed the following day and then water intrusion again the following night This situation raises concerns about the quality of workmanship, site protection measures, and overall project management.

Workmanship 4 stars, 5 if no leaks for extended period. 1 star for scheduling, organization and concierge service. 3 stars for managers attention to the issues

I would like better communication

I wasn't happy with the workers. It didn't seem like it was very well organized. Things didn't turn out right. They were all foreign and I couldn't understand them. They were very tough workers.

Overall I was very pleased with the professional and quality of the work

The price for the range of repair seems high. I also recommend getting different estimates. Everything else was good.

way too expensive.....i feel a bit taken advantage of

Yes I would recommend MHI to other potential customers

Quality work and materials, but more expensive than I or my insurance company expected. Also, there was no follow up communication from the contractor, and it took repeated calls to have a concern addressed and corrected.

The salesman (Jerod) was great and the schedulers were great. After that I feel
like it was way too expensive for the work we got and there was a major communication problem with the crew that was sent to install our roof. They ripped a massive hole in our screen window and when I addressed it they took no responsibility, shrugged their shoulders and just kinda looked at me. The next day when I addressed the torn screen again the foreman used a translation app to tell me he’d tell his boss- haven’t heard back. The crew was somewhat sloppy and the workmanship wasn’t the quality I expected for what we paid.

The people who dealt with us directly--Amanda, Tracy, Finn and Jeffrey--were informative and helpful. The workers were focused and dedicated to completing their tasks. And the end product looks good and promises to be everything we were told it would be.

This job was quoted max 2 days, start date was March 24th completed date April 9th. Still waiting for the final inspection and paper work. Several issues happened during roof install. Followed up multiple times advising they were supposed to add vent to sun room and connect bathroom vents outside. Found nails and metal shavings and other supplies left in yard for me to clean up.

Down spout work was inadequate and dissapointing. I can't imagine the workers thought their job was excellent when they left our home but apparantly, they did.

No one speaks English. Crew lead (who was over and hour late showing up to jobsite and left early before job completion) speaks limited poor English. You cannot communicate with the crew. The MHI rep came and spent about 20 minutes watching work. He then spent about an hour in his van before leaving. There is lack of supervision over crew, and poor workmanship on trim which they (MHI) needs to resolve.

Communication needs to be better. Getting a reply to email and text 2+ days is not good when I have a hole in the roof.

Jake was great and my roof looks fantastic!

post installation was a disappointment. you chose to install after a snowstorm and shoveled all the roof snow blocking our doors and the snow hampered your ability to adequtely clean up the construction debris. you were total no shows for 2 scheduled clean up appointments. additionally you installed entirely too much ductwork from our bathroom fan to the roof vent leaving knotted ductwork in a pile on the attic floor and decreasing the fans ability to work.

Very friendly

I am satisfied with the work done, however i can only review the quality of the work done at this time and can in good conscience only give four stars overall pending the long term performance of the roof.

Hire cheap Mexican laborers and I have nails all over my ground nobody cleaned them up.

Dumpster trailer was left in middle of driveway for 4 days blocking our access after unsuccessful calls to remove it feel like not enough manpower to do job adequately

They kept me informed and explained everything they did if I did not understand it.

The customer service has been not been helpful in getting my roof finished after installment and or explaining to me what happened on the roof.

I am hesitant to comment due to retribution from company

Nobody spoke English and I wanted to tell them that when they came onto my porch they should not let the dog out and they let the dog out.

The customer service was terrible. It took over a month, until a second severe storm, a month after the one that caused my roof damage, before your folks got out here and did the work. Then, almost immediately, you were sending me emails, phone calls, and text messages too, I think, daily, sometimes more than once a day, and from multiple people, demanding payment. I haven't had the chance yet to go outside and check to see if what your folks did is holding up, but I did pay my bill.

We were sold on quality and craftsmanship and feel as though the project was so rushed we received neither. The Job was sched. for 2 1/2 days and was completed in 1.Too many crew members not working in sinc., damage to several window screen’s, damage to deck railings! The satellite dish that was supposed to be removed and discarded was not and attached in the wrong orientation when put back. They broke a sprinkler sensor that was attached to a gutter. Very sloppy flashing and other finishing touches.

Everyone was great. The men were all very nice answer questions.yes

Job done quickly with workman-like results.

I am highly unlikely to recommend.

Poor communication. Project Manager left early and crew did not speak English, so I could not ask them questions. Parts of roof do not look right. I have been trying to have someone investigate my concerns and answer my questions, but so far, no one has come to look at the roof. I have had no post-project quality inspection on a roof that was put on over two weeks ago. Was told someone would be at my house the morning of March 6, but no one showed up and there was no communication regarding that. I sat around waiting for someone, even had to postpone a meeting I had. No respect for the customer, in my opinion.

The quality of the work was great, but the communication was terrible. There was no on-site leadership. Workers were very productive, but lacked any kind of supervision

Many nails left around the house. One trash container left marks/dragged across our driveway.

I was glad to have the roof installed quickly. I suspect that there are aggressive sales tactics used as I was assured that crews were the best of the best, and yet, site cleanup was horrible. There are still loose nails on my roof. My yard was littered with scrap metal, garbage, nails, screws, and an actual handsaw blade. Half of my standard hydrangea tree's branches were chopped off; no one mentioned anything to me about it (as if they hoped no one would notice), but I noticed as soon as I returned home that day because, guess what, homeowners are going to notice details. The base of the stand for my front-yard garden bed lantern was broken; the actual lantern post was driven into the ground adjacent to the base. ZERO transparency or accountability for damage. There was no communication re: day/time of installation of gutters. I was never informed that the gutter guards were on back-order. I was never informed re: day/time of installation of gutter guards. I called MHI multiple times with inquires regarding installations/warranty, was told that I would receive a callback, and never did. The real icing on the cake is that your contractors damaged the siding of my home. I was told that this would be addressed, and nothing has been done. A "manager" was supposed to assess the damage last Thursday (2/26) and called me same-day to inform me that he was busy with warranty complaints (doesn't exactly instill confidence in my new roof) and couldn't be at my home until Tuesday (today). I have not heard anything from anyone regarding what will be done about the damage inflicted to my home. Again, ZERO accountability for damage. Definitely seems like a "write a check and we're done with you" kind of company. I regret that I paid for anything without learning what would be done about the damage to my home. Amanda was a pleasure to work with, but that's about it.

Roofers did a great job, but cleaning up not so good.

I'm not sure if I'd recommend them to a friend because I got my roof put on less than a month ago and I had shingles blown off today from thirty mile-per-hour winds.

Very knowledgeable and friendly staff, did great work.

Fast, well organized

I felt it was high priced, but I did not have a choice. It was a decent job.

Very professional, the head crew director was very courteous and would call on my mother and check on her and keep her updated on the job.

I was happy to find a flyer in my mailbox from MHI Roofing after I had interviewed a number of unreliable roofers in the area. I was very impressed with the free consultation I was given. The crew was prompt and precise. They were organized, courteous, thoroughly skilled and pleasant. Everything was cleaned up as promised.

They answered my call early on a Saturday morning and came out the same day prepared to thoroughly assess the wind damage done to my roof.

Cost a bit high, but negotiable

The work seemed well done. I was frustrated that I could not communicate with any of the workers. They seemed willing but I had a few questions and could not speak or understand their language.

Had a salesman come to my home and inspect our garage roof. My wife and I were told our garage roof by the gutters was concaved and the tile grit was piling up/water ponding. The salesman showed us video of this fact and we were told that quote "Yeah, we can fix that no porblem." Well water is still pending in the same location and nothing was done to correct the issue nor was anything taken off of my contract due to this. I disputed this to no avail. Will NEVER recommend this company to anyone.