I am highly unlikely to recommend.

Poor communication. Project Manager left early and crew did not speak English, so I could not ask them questions. Parts of roof do not look right. I have been trying to have someone investigate my concerns and answer my questions, but so far, no one has come to look at the roof. I have had no post-project quality inspection on a roof that was put on over two weeks ago. Was told someone would be at my house the morning of March 6, but no one showed up and there was no communication regarding that. I sat around waiting for someone, even had to postpone a meeting I had. No respect for the customer, in my opinion.

The quality of the work was great, but the communication was terrible. There was no on-site leadership. Workers were very productive, but lacked any kind of supervision

Many nails left around the house. One trash container left marks/dragged across our driveway.

I was glad to have the roof installed quickly. I suspect that there are aggressive sales tactics used as I was assured that crews were the best of the best, and yet, site cleanup was horrible. There are still loose nails on my roof. My yard was littered with scrap metal, garbage, nails, screws, and an actual handsaw blade. Half of my standard hydrangea tree's branches were chopped off; no one mentioned anything to me about it (as if they hoped no one would notice), but I noticed as soon as I returned home that day because, guess what, homeowners are going to notice details. The base of the stand for my front-yard garden bed lantern was broken; the actual lantern post was driven into the ground adjacent to the base. ZERO transparency or accountability for damage. There was no communication re: day/time of installation of gutters. I was never informed that the gutter guards were on back-order. I was never informed re: day/time of installation of gutter guards. I called MHI multiple times with inquires regarding installations/warranty, was told that I would receive a callback, and never did. The real icing on the cake is that your contractors damaged the siding of my home. I was told that this would be addressed, and nothing has been done. A "manager" was supposed to assess the damage last Thursday (2/26) and called me same-day to inform me that he was busy with warranty complaints (doesn't exactly instill confidence in my new roof) and couldn't be at my home until Tuesday (today). I have not heard anything from anyone regarding what will be done about the damage inflicted to my home. Again, ZERO accountability for damage. Definitely seems like a "write a check and we're done with you" kind of company. I regret that I paid for anything without learning what would be done about the damage to my home. Amanda was a pleasure to work with, but that's about it.

Roofers did a great job, but cleaning up not so good.

I'm not sure if I'd recommend them to a friend because I got my roof put on less than a month ago and I had shingles blown off today from thirty mile-per-hour winds.

Very knowledgeable and friendly staff, did great work.

Fast, well organized

I felt it was high priced, but I did not have a choice. It was a decent job.

Very professional, the head crew director was very courteous and would call on my mother and check on her and keep her updated on the job.

I was happy to find a flyer in my mailbox from MHI Roofing after I had interviewed a number of unreliable roofers in the area. I was very impressed with the free consultation I was given. The crew was prompt and precise. They were organized, courteous, thoroughly skilled and pleasant. Everything was cleaned up as promised.

They answered my call early on a Saturday morning and came out the same day prepared to thoroughly assess the wind damage done to my roof.

Cost a bit high, but negotiable

The work seemed well done. I was frustrated that I could not communicate with any of the workers. They seemed willing but I had a few questions and could not speak or understand their language.

Had a salesman come to my home and inspect our garage roof. My wife and I were told our garage roof by the gutters was concaved and the tile grit was piling up/water ponding. The salesman showed us video of this fact and we were told that quote "Yeah, we can fix that no porblem." Well water is still pending in the same location and nothing was done to correct the issue nor was anything taken off of my contract due to this. I disputed this to no avail. Will NEVER recommend this company to anyone.

I am very pleased with the outcome of the project.

The crews did an amazing job. Always updates from crew and office

This is because of the failure to communicate with me especially about delays in the accomplishment of the work and on completing the warranty work. I also felt the price was exceptionally high, but agreed to it because of the expected quality of workmanship. I am very disappointed in the lack of communication about delays in accomplishing the work. A simple phone call would have really helped to correct this. But at this point it causes me to believe that you do not believe in good customer service and to doubt your promises and commitment. Without this problem, my recommendation would be a qualified 4 due to the high price of the job.

I think what MHI Roofing did here was fantastic. They told me everything they were doing step by step and cleaned up. I even had a couple of questions regarding the cleanup, and they cleaned up even more. I'm so happy with the job. The only thing was the cost of it, but there's nothing we can do about that in this day and age.

The salesman did a nice job. He was very polite. The workers that came to do the work, worked in four inches of snow. They did a nice job. They came back the second day it, and it was a little warmer, but not much. The workers did a nice job, and I was well pleased.

I really liked what the gentlemen did. We had a lot of snow, and they did an excellent job with the weather that they had here.

Great company, have used for both new roof and skylight replacement, excellent work every time.

It was professional from the start to the finish.

Second time using MHI. Very detailed explanation of process, products and timelines.