Cooper, the representative from your company who checked our situation caught two problems other than the wind damage that another company totally missed. I’m glad we had your company come out for a second opinion because we could’ve spent a lot of money on repairs that were not completely what we needed.

Prompt response to initial phone enquirery.

After initial day of installation my home experienced water intrusion during rainfall. Water was actively leaking into the interior of the home. This was addressed the following day and then water intrusion again the following night This situation raises concerns about the quality of workmanship, site protection measures, and overall project management.

Workmanship 4 stars, 5 if no leaks for extended period. 1 star for scheduling, organization and concierge service. 3 stars for managers attention to the issues

I would like better communication

I wasn't happy with the workers. It didn't seem like it was very well organized. Things didn't turn out right. They were all foreign and I couldn't understand them. They were very tough workers.

Overall I was very pleased with the professional and quality of the work

The price for the range of repair seems high. I also recommend getting different estimates. Everything else was good.

way too expensive.....i feel a bit taken advantage of

Yes I would recommend MHI to other potential customers

Quality work and materials, but more expensive than I or my insurance company expected. Also, there was no follow up communication from the contractor, and it took repeated calls to have a concern addressed and corrected.

The salesman (Jerod) was great and the schedulers were great. After that I feel
like it was way too expensive for the work we got and there was a major communication problem with the crew that was sent to install our roof. They ripped a massive hole in our screen window and when I addressed it they took no responsibility, shrugged their shoulders and just kinda looked at me. The next day when I addressed the torn screen again the foreman used a translation app to tell me he’d tell his boss- haven’t heard back. The crew was somewhat sloppy and the workmanship wasn’t the quality I expected for what we paid.

The people who dealt with us directly--Amanda, Tracy, Finn and Jeffrey--were informative and helpful. The workers were focused and dedicated to completing their tasks. And the end product looks good and promises to be everything we were told it would be.

This job was quoted max 2 days, start date was March 24th completed date April 9th. Still waiting for the final inspection and paper work. Several issues happened during roof install. Followed up multiple times advising they were supposed to add vent to sun room and connect bathroom vents outside. Found nails and metal shavings and other supplies left in yard for me to clean up.

Down spout work was inadequate and dissapointing. I can't imagine the workers thought their job was excellent when they left our home but apparantly, they did.

No one speaks English. Crew lead (who was over and hour late showing up to jobsite and left early before job completion) speaks limited poor English. You cannot communicate with the crew. The MHI rep came and spent about 20 minutes watching work. He then spent about an hour in his van before leaving. There is lack of supervision over crew, and poor workmanship on trim which they (MHI) needs to resolve.

Communication needs to be better. Getting a reply to email and text 2+ days is not good when I have a hole in the roof.

Jake was great and my roof looks fantastic!

post installation was a disappointment. you chose to install after a snowstorm and shoveled all the roof snow blocking our doors and the snow hampered your ability to adequtely clean up the construction debris. you were total no shows for 2 scheduled clean up appointments. additionally you installed entirely too much ductwork from our bathroom fan to the roof vent leaving knotted ductwork in a pile on the attic floor and decreasing the fans ability to work.

Very friendly

I am satisfied with the work done, however i can only review the quality of the work done at this time and can in good conscience only give four stars overall pending the long term performance of the roof.

Hire cheap Mexican laborers and I have nails all over my ground nobody cleaned them up.

Dumpster trailer was left in middle of driveway for 4 days blocking our access after unsuccessful calls to remove it feel like not enough manpower to do job adequately

They kept me informed and explained everything they did if I did not understand it.

The customer service has been not been helpful in getting my roof finished after installment and or explaining to me what happened on the roof.