You’ll lower my pressure it’s to low

I like what you had to offer

They quiet workers clean, organize we liked them a lot

Lifetime Warranty on bath tub!
Professional installation.

Very efficient and helpful throughout the process.

I worked in trades most of my life? Now that I am older I thought I would hire a job done. Well I guess I have buyers remorse! The guy that did the work needed a helper! He was wore out and it was almost 8pm and I just was tired of what was happening.
The concept of one day install sounded good and the material used was great. But the money for just a shower only was equal to doing a whole bath. The material was cut crooked and he tried to cover it up with heavy caulk joints. He was just tired and had almost 2hr drive to get home. Unless this company does something different in the future not worth the money!!

I lob our new shower! Lot more room and the seat is wonderful! Installation was quick and professional. Highly recommend Mad City for your shower remodel.

Many things happened. The shower installation was $7,000 and $8,000 more expensive than the two other estimates I had. I chose to move forward however because the salesman was very persuasive and I was ready to get a walk in shower to replace my tub. Signing the contract was problematical because your company uses something similar to Docusign which I am very used to, but over a weeks’ period each time they emailed me the document it didn’t work. When my install was scheduled and the installer arrived ( a wonderful guy !) after getting ready, laying down the tarp, getting tools out, etc. he noticed that I have ceiling molding. Confirming with me that of course I wouldn’t want the ceiling molding removed , he realized that your company had sent the wrong size panels. I had confirmed with the salesman, on the contract, on a phone call and with the guy that came to measure, that I only wanted the shower walls to go 3/ 4 of the way up.
Thus cowboy had to leave, and came back two weeks later which totally messed up my schedule ( time off work, family plans, money withdrawal plans). When cowboy returned on the new date he discovered that the work order did not state that my tub had jets and therefore would need an electrician. It took 6 hours for an electrician to arrive, because cowboy had to call around for someone. Also the work order did not state that I have a private well which caused another delay. Finally 3 shelves were sent instead of the 2 I had wanted, but cowboy not knowing that, put in the brackets for all three and then discovered two were beige and one was white.
I will state that Cowboy my installer was wonderful, very professional and knowledgeable and did a great job.

His **** work is very dirty not cleaned

Very understanding and work with every detail

Nightmare from the beginning, lies, and even at the end, they got it wrong. Now I will say they did some making up but I would never recommend anyone to go through this. And if you do, don't have anything to do with a man named Nick. Suppose to be part of someone of in charge in Charlotte. He's very rude. After several contracts, different prices, dealing with countless people, it's done

Performed as contracted.

I don't kwon if I would recommend you to family or friends, when I have a issue that has not addressed yet. dual shower head

The design and structure of the materials are great.This will last for a long time.

Installer was very professional

It’s not my place to tell people what to buy

The personalism and professionalism the installer showed!

Very polite on time and cleaned up

From the day of demonstration through the actual installation process every aspect was above and beyond.

We felt very comfortable with everyone that came to the house.

Installation went quickly and efficiently.

Workers were efficient, not intrusive and left windows and work areas clean. They did a pretty decent job of not damaging the plants under the windows too.

It took 1 1/2 months to complete a one day shower install

The employee is very deeply concerned with there job

Te numerous phone calls prior to my purchase were aggravating

Arrived when they said they would. Kevin is an amazing worker. Never a wasted moment. Precise in his attention to detail.

No comments.

Did a great job

It was a great experience from the first phone call to the installation. Everything went smoothly and they worked with my schedule. Everyone was polite and professional.

Tightened up your project and make sure everything was left as it was found

The installers made sure I was satisfied

The dimensions of the tub are not what I was led to believe. When I spoke to the people in NC, they couldn’t have cared less.

The installers were great. The sales rep and the measurer for the product required more training. Which caused inconsistency,miscommunication and delays.

Everything with Mad City Windows and Baths has lived up to my expectations of what a company should perform like. Customer service is outstanding. I feel like my satisfaction is important to everyone that I have dealt with so far, from the salesman to the installer to the follow-up calls.

The service was excellent! Reuben did a fantastic job of removing the tub and installing the new shower. There was a disconnect on the shelving to be installed. However, installation manager assured me that would be addressed.

I knew, before I said yes, that this is kind of pricey for my friends and family. It will take me a long time to pay it off.

They showed up at the time they said. They got right to work with efficiency and knowledge of how to go about what needed to be done and how to get it done in a timely manner.

Everyone was very knowledgeable about their work, was friendly, went about their work in a timely and professional way. A big plus - left by cleaning up afterwards. Could
Not be more pleased. Everyone left a 10+ rating behind them for Mad City Baths and Windows!

Quality product and excellent installation.

The shower is beautiful!

Came when they said they would, answered any concerns I had about the install and cleaned up throughly.

Attentive, thourough, on time, excellent workmanship

i am very pleased with the installation and the look and function of the new door. There were some "glitches" in the ordering process and paperwork, but all in all, I am very pleased. The actual door is great!

They came when they said they would and clean up very well.

Michael did a fantastic job with the installation of the new shower unit. It looks so beautiful with the tile coloring, the safety bars, the sliding glass doors, the shelves and just having a larger shower.

The end product is amazing!

Beautiful Shower....I show to all visitors....and they want the same......Thank you

From contact with the first person I meet at the show everything was very professional and a great experience to the end.

Very professional company that explains very thorough the product and process. Would highly recommend!

I am pleased with the results and the workman ship of our new shower. It came at a perfect time in our lives. We feel much safer knowing that we don’t have to step over the tub to get in and out of the shower.

We are not overly impressed with the timeliness or quality of the install

Any one that ask me and I have a card to give them