I would definitely recommend Mad City windows and Bath . Was a great job by everyone and will enjoy the freedom to feel safer taking a shower .

Fast, courteous, respectful and friendly

I previously used this company years ago when they were smaller and had a positive experience, which is why I chose them again. Unfortunately, this time the process was very different.

The sales and financing portion was overwhelming and confusing. I was initially quoted an interest rate of 6.9%, then later saw it closer to 8%, and then something slightly different again. The final terms were not clearly explained, and I still have not received full financing documentation outlining my payment schedule. I also shared that I was managing financial strain due to a recent divorce and existing credit card balances, yet the final contract exceeded $9,500 for a standalone shower. The shifting numbers and lack of clarity left me uncomfortable.

There were also repeated technical issues while drafting the contract, with the system crashing multiple times, which only added to the confusion.

After the contract was signed, communication became difficult. A sizing change was made without my approval. Cement was broken up during installation and not properly restored. I was told cement finishing is not something they “typically do,” which was surprising given that demolition was part of the job. The shower itself looks good, but the base area remains messy and unfinished.

Additionally, a wall in front of the shower was partially removed to expose plumbing for accessibility so I could later update the sink myself. The wall (including plywood) was taken down, pipes were exposed, and it was left unfinished.

While the shower unit itself looks nice, the process, transparency, and finishing details did not meet expectations. I am disappointed, especially given my prior positive experience. I hope the company improves its communication, contract clarity, and project completion standards moving forward.

Wanted break down of the charges and haven't gotten it yet?

I am extremely dissatisfied and frustrated with every step in the process of obtaining windows from Mad City. I will be actively discouraging friends and family from using Mad City. Even if I did want to recommend Mad City, there wouldn't be an incentive to do so. I was referred by a friend and they never received their referral bonus despite me calling into customer service

Yes

They were fast, cleaned up after finished, kept me informed throughout the install, asked me what I wanted about positioning things & did a great install! Everything was beautiful—loved the fixtures!

Great experience! One-day install, friendly and professional crew, and they did a great job protecting our home and keeping things clean.

Very professional. Helpful and fast installation.

I liked everything! The two young men were very polite, knowledgeable and respectful! They did a wonderful job on the shower! They left the bathroom clean! We love the shower! Love the white and black! It’s BEAUTIFUL!!!

Id recommend Mad city glass to anyone

Friends of mine Jill & Mike Wagener have ordered a new bathroom on my recommendation.

The install went well, but I was disappointed with the mess left behind. There was a layer of "dust" on everything in the bathroom and even on the floors in the adjoining hallway and living room. I found a couple shards of the acrylic from the shower unit on the bathroom floor and on/behind the toilet. A bit of caulk was dripped into the heat register.

Product, installation, and all employees were super. Would definitely buy again.

Highly recommend Mad City.

The lg window in the bedroom doesn’t slide easily as was advertised by your sales rep. I have to use force to get it to open.

My bathroom looks beautiful and the new shower is great. The installer was very polite and knowledgeable He worked all day to get it done in one day.

Larry was very thorough and did an excellent job. He even made it there in the middle of a big snowstorm.

everything

No mess, very professional, timely, we love it!!!

They did an excellent job. Replaced old rotted flooring. Installed the new shower and it works perfectly. They cleaned up too.

I also had to have a water heater replaced as part of this remodel. After the new water heater was installed, I went several days without hot water. After 3 visits from the company that installed the water heater, they crawled under the house to find the cold-water value that was left in the bypass position, leaks under the house and " a mess" in the plumbing work that was done. Now I have to have someone come out from Mad City and fix an installation that was only completed 5 days ago!!

Everybody was so friendly. We were able to get what we wanted for a price I could afford. The only disappointment was the water pressure. It literally took me 10-15 longer in the shower because it takes so long to wash my hair. We were looking for our old one to install and we couldn’t find our original. Everything went well. Everybody knows what they are doing bc it is done so well

Punctual organized. Very clean during installation and did great job of cleaning after project was finished.

Excellent job from everyone,very polite & professional

We just don’t have anyone in our circle that would be able to afford it. The work and staff is fine and well done. Anyone else we know would have had it done locally.

They were quick great quality and they left the area clean.

From the gentleman that came to my house to tell me about my city to the men that installed my cabinets were friendly and courteous and easy to talk to, and I love the product

The whole process from sales call to the installation was easy.

Larry (an ex Marine) was a 👌 installer👍

I contacted installer about the shower bar was 10 inches to tall, he said he would call back and never did. To move it down would leave holes in the sidewalls. Even if they were caulked over it's like buying a new truck with a messed up roof that no one wants to fix properly.

Installation was on time and completed within the day. Our installers were great.

I believe nothing is perfect so a 9 is the highest recommendation I will give anything. My opinion

Our installer was courteous and attentive to our questions. He did a wonderful job, concerned with quality workmanship.

Well done

Quality of the product is why I would recommend it. The pricing and the high pressure sales pitch is why I might not.

Mad City Windows went above and beyond, from start to finish. Fast and efficient work. The window is beautiful.

The one person who installed the shower did a great job. You said it would be installed in one day, no way one person could install in one day. If you are going to say one day to install you need to send enough people to do the job.

I love the finished product without a doubt.

Arrived on time, worked hard and fast and good, good communication

Like quick installation. Like final look. Appreciate clean up.

Contractor was efficient and friendly explained what was needed .

For transfer of ownership for warranty have to pay a fee to the manufacturer for it to happen
Mad city should absorb that

Explain about the fixtures more. We found out that the chrome bars are slick and cannot be held on too well when hands are soapy or wet. Also the bed pan is slick and have experienced slipping which was one of the biggest resons that we wantd a walk in shower.

Excellent product and equally excellent installation.

#1 I liked the sales person, Alex Miller. He sold us on the quality of your materials. He was trustworthy.
#2 The man who came to measure also was trustworthy. He was efficient and friendly and knew his job.
#3 Jose the installer was very trustworthy, kind, friendly and both were extremely skilled.
There was not one bit of a mess. I hardly believe they were able to get so much done in so little time.
Only time will tell if the quality of the product is as good as you all say. It certainly looks very, very nice and I am happy with the appearance.

Timeliness of replacing my bath tub to walk in shower. Quality of product and service.

Mad City associates were very friendly and personable. The windows look good installed. However, we feel that the product was misrepresented by the sales person, and that info influenced our purchase without even getting another bid.

This is not my first time using Mad City. In the spring, I had them replaced five windows in my house. I was so pleased with the workmanship and the windows when I decided to do the bath I picked Mad City to do that. The quality is excellent. The workers are excellent. I am so pleased how this turned out. I plan on using them again to replace some more windows, but I need to get my finances in better shape before I do that. The lifetime guarantee is another plus for this company because they’re gonna stand behind what they do.

I will show it off to interested parties and share the cost and any details that I know but I am not a salesperson.